Reviews 3.8
956 total
Steve N.
1 reviews US
Rug is beautiful and great quality
Rug is beautiful and great quality. Took a chance buying it online without seeing it and more then happy how it looks. Very light ivory with integrated blackish undertones. Absolutely beautiful.
Date of experience: August 10, 2022
customer
1 reviews US
Great products
Great products
Date of experience: August 14, 2022
Rae
1 reviews US
LOVE my rug
LOVE my rug, came quickly and in good condition. Matches my other I bought (mostly), so, Very Happy!
Date of experience: August 17, 2022
Mrs judi
1 reviews US
Extra quick delivery
Extra quick delivery! Cheapest price for this item! Quality product!
Date of experience: August 24, 2022
Kerry
1 reviews US
The rug I purchased was back ordered
The rug I purchased was back ordered. They followed up with me and once the rug was in it was delivered quickly. I love that a pad was included. Great prices too.
Date of experience: August 25, 2022
Jody
1 reviews US
Highly recommend!
Great customer service when I needed to do a quick change. The runner I ordered is perfect! I will definitely order from here again. They had rugs that I couldn’t find anywhere else.
Date of experience: August 29, 2022
customer
1 reviews US
Sent wrong sample and have not replied…
Sent wrong sample and have not replied to message I sent them.
Date of experience: September 04, 2022
JJB
1 reviews US
Terrible customer service
Terrible customer service. Placed an order in store, waited weeks for an answer on when the flooring would be in. Finally I called and they said it was ready. Pick it up, and it's the wrong color. I received 10% off my order and waited weeks for replacement. Again I had to call. The person I called said "wasn't your order delivered", why would I call if it was? Gave them 1 more chance to get more matching material. After waiting a month, I had to call again, I was told to call the distribution center, not my job. The next day suddenly my order is ready, but incomplete. Said they have 27 of 32 boxes. Take what was ready, and there are 31 of 32 boxes. Was told the other box will be there in 3 days. Three weeks later, I show up to the store. A new manager was taking over After 45 minutes of the entire staff checking the warehouse they find my last, box. It was the wrong color, same as the 1st time. Got refunded the last box and left to never return.
Date of experience: September 06, 2022
customer
1 reviews US
Timely
Timely, easy purchase.
Date of experience: September 08, 2022
Carolyn Andrews
1 reviews US
Great !needed matching rug.
Great !needed matching rug.
Date of experience: September 07, 2022
Marla B.
1 reviews US
Fast service-tile perfect!
Our glass tile arrived in perfect condition within 3 days of placing the order.
Date of experience: October 07, 2022
Alan H
1 reviews US
Nice carpet at a great price
Found carpet we wanted and was at the best price on the internet. Also free shipping and if needed would have been able to return at the local store (didn't need to). Was shipped quickly and was rolled and packaged very well. Thanks Carpet Mart!
Date of experience: October 04, 2022
Lori
1 reviews US
Excellent service, very pleased with order
The company had a great selection, and I was able to find exactly what I needed at a great price. The order was processed quickly and delivered precisely when scheduled. The company gave frequent updates, which was appreciated.
Date of experience: October 11, 2022
Glenn Sciascia
1 reviews US
Everything went well, not sure if I would return.
Everything went well, it would have been nice to be told a little more than “processing” during the first week after the order. I’ve never used this company and I was unsure if I made the right choice. I tried to call the toll free number for more info and I was subjected to a barrage of additional sales of items I didn’t need. I never actually got through to someone that could tell me if my order was placed.
Date of experience: October 13, 2022
Ed Edwards
1 reviews US
Product was exactly what we ordered and…
Product was exactly what we ordered and was here in no time.
Date of experience: October 14, 2022
Nick Marshall
1 reviews US
Exceptional Experience
Before I ordered on line, customer service verified that the tile was in stock, ready to ship and would be on a cross-country delivery truck within a couple business days. The trucking co was great about providing regular email updates on the timing of the delivery. The tile was delivered into my garage 7 days after the order. Even better, the overall cost (including shipping) was less than buying from a local tile retailer. The experience really could not have been better.
Date of experience: October 06, 2022
JoDee Ahrens
1 reviews US
Great good price
Great good price Stock available Delivered quickly
Date of experience: October 13, 2022
Randy Plank
1 reviews US
Rugs
It could not have been easier, or clearer to order the rugs that I wanted.
Date of experience: October 17, 2022
Debbie
1 reviews US
Ordering and delivery were efficient…
Ordering and delivery were efficient and super quick!
Date of experience: October 23, 2022
Linda K
1 reviews US
The product looked like it's picture
The product looked like it's picture. Colors are beautiful.
Date of experience: October 28, 2022
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About
Carpet & Tile Mart services 14 local communities and sells thousands of flooring options for any budget! We sell Carpet, Area & Oriental Rugs, Hardwood, Laminate, Ceramic & Porcelain Tile, Natural Stone, Vinyl, Luxury Vinyl Tile, and Remnants.