Reviews 3.7
4,696 total
CG customer
1 reviews US
Bad website. Bad checkout experience.
The fact that you are an IT equipment provider and you can't upgrade your systems without wiping out everyone's password is sad. Then, the password change process was confusing since I am constantly prompted to change the password, which I did a few times before realizing that it was changed and I was already signed into my account. Very unintuitive. Then I made a Paypal purchase, went through the motions and ended up back at the start and had to go through the motions again. You have the worst checkout process I've ever seen and your shipping prices are ridiculous for a 1 ft piece of wire.
Date of experience: April 03, 2024
Jimmie Traylor
1 reviews US
Missing PO # field in online checkout
Your online system no longer has the option to add a PO # Reference. The packing list for all the shipments still have a location to reference a PO but since the system changed from the c2g.com website I no longer have a place to add the information to fill out the field for the packing list.
Date of experience: October 09, 2023
ryan lamielle
1 reviews US
Not honoring device/manufacturer's warranty
I'm trying to take advantage of the 5 year manufacturer's warranty on the C2G docking station I bought from CompSource. Long story short, Legrand needs the vendor that purchased the device from them, not the reseller, to contact them on my behalf for them to honor warranty. After talking to CompSource on the phone today I guess they bought the device from D&H. I've never had to do this for a manufacturer's warranty issue ever in all of my IT experience but Legrand is telling me this is the only way they will honor their warranty. Not sure why CompSource would call D&H, to have D&H call Legrand on my behalf or how the reimbursement would even work with 3 companies involved. Most likely Legrand is betting that is the case, and I'm out $250-350 dollars. Legrand is definitely going to ruin C2G.
Date of experience: December 04, 2023
Samantha
1 reviews US
I am NOT a robot
The website was very difficult to verify that I was not a robot. On several occasions, I had to go through over 5 minutes of clicking images to just be told that I could not be verified. I have done this verification process on other platforms without this type of frustration. Besides that, the website was easy to navigate. I would change my review if the verification upon registering and ordering was easier to complete.
Date of experience: August 28, 2023
Carol Cantrell
1 reviews US
This was an awful experience
This was an awful experience. I set up my account, submitted my tax exempt certificate. It was denied without reason. I went ahead to submit the order and had to restart multiple times because my credit card would not match the shipping address. This was a terrible experience.
Date of experience: March 15, 2023
Cyndi Kiebler
1 reviews US
I made a mistake on the quantity of my…
I made a mistake on the quantity of my web order, i called to get the qty fixed only to be transfered 3 times and could not get it fixed. Had to place an additional order on the web, it did not process for the correct quantity. I called back to speak to a manager to get this mess fixed only to be told they are all in a meeting. I guess no one is running the ship?
Date of experience: October 25, 2023
MICHAEL TRZINSKI
1 reviews US
Your top menu is constantly popping up…
Your top menu is constantly popping up after I click on something, it won't go away until I move my mouse over the spot I somehow hovered over. Your top menu needs to NOT react to hover and only clicks
Date of experience: August 02, 2023
David Sibley
1 reviews US
Horrible company
Horrible company. Representative said it will take 8 to 10 days to ship my order. I canceled and charge is still in dispute. Stay away!!!!!!!!!!!!!!!
Date of experience: March 17, 2023
CONNIE APPELGREN
1 reviews US
NOW SMOOTH AT ALL
EVERYTIME I log in it tells me to select change password. I do so, and it does not work. I called the 800 number and they can not help. You have to either check out as a guest with a different email address or email someone. You CAN NOT place an order over the phone. I NOW have to email AV.feedback and wait 24 hours for help.
Date of experience: October 26, 2023
Nate Schneider
1 reviews US
Not able to place order with my credit…
Not able to place order with my credit card. Difficulty entering billing and shipping address.
Date of experience: August 18, 2023
John King
1 reviews US
No option for tax exemption or an…
No option for tax exemption or an employee to talk to about it
Date of experience: September 26, 2023
Bad Experience
1 reviews US
fix the damn cart
fix the damn cart and default some freaking values starting wiht the date on this form
Date of experience: August 25, 2023
Kelly Johnson
1 reviews US
Had a lot of difficulty with the C2G…
Had a lot of difficulty with the C2G website
Date of experience: March 29, 2023
bruce vollmer
1 reviews US
would not take CC
would not take CC
Date of experience: March 01, 2023
Drew
1 reviews US
Vehemently broken fulfillment
Holy hell, what a horrific ordering experience, that has only turned worse in its 25 days of non-fulfillment. 1/20 Placed an order for 4 shielded Ethernet cables, that were in stock. 1/24 I follow up and it's delayed due to the warehouse relocation. Annoying but they did put a notice on their website. 2/1 Nope, no change. Status is still “processing”, 12 days days since ordering. Could be a 1-star review already, but we’re just getting started. I follow up again. “This warehouse is currently experiencing a 5 business day shipment delay related to them moving locations last month.” (But it’s been 8 business days.) “The warehouse shows they have printed this order today set to ship out asap.” (Finally!) But… “At the moment I can only provide an ESD of 2/8 for this order due to this delay, but ideally my warehouse team will have this shipped out by 2/3 or 2/4 or this week.” At this point, a good company would’ve offered some reimbursement to maintain customer satisfaction. I had to ask them myself, for a shipping upgrade. Kyleigh B., the CSR, was friendly and followed up the next day, “I apologize for the inconvenience, this order is too far in the shipping process to modify.” 2/9 (20 days / 14 business days since ordering) You guessed it… The order didn’t ship on 2/3, or 2/4, or 2/8. The status is… “Processing”. Kevin K. reviewed the order and immediately replied: “I have set this to ship tomorrow with free overnight shipping and have sent a notice to the warehouse to prioritize this order.” 2/10 End-of-day, nope. Order has not shipped. Customer service: “That printed at our warehouse today” (so was it printed twice? 3 times? Did they lie in the past? Now? Did they lose the shipping label?) “however they're delayed due to us moving locations, it should ship next week.” 2/13 (24 days / 16 business days). Status: “processing”. Zero email updates from C2G since the original order confirmation. I contact CS for the 5th time: “this order shows it has not shipped out and is on a backorder. This items is out of stock until 6/2/23.” “This items shows set for a backorder shipping date of 2/9 when opening the order, updating this material to ship out asap my system then updates this backorder date to 6/2/23.” I ask CSR to have the warehouse manually confirm the inventory status for this item. I also ask for a callback from a manager. CSR said they’ll call me, though he’s confused as to why. 2/14 No communication from C2G, I reach out for the 6th (maybe 7th) time, and after 20 minutes, am able to speak to a manager. The conversation was polite, he apologized for the “miscommunication”; then suggested I cancel the order and go to their resellers’ websites to see if I can get it from them. 1. What miscommunication? There’s a dozen problems with C2G’s handling of this order, but miscommunication isn’t one of them. If anything it shows their failure to even understand what’s been wrong and that much went wrong. 2. According to both the CSR and the manager, C2G/Legrand has not kept cases on this, so every time I call/chat, to them it’s all from step one. 3. There’s no awareness of how many times the customer had to reach out to CS, the recourse they’ve tried so far, or how this may affect the customer’s satisfaction. They just hear an upset customer with no tools or records to ascertain what’s been going on, besides taking the customer’s word or not. 4. Why do they print out orders if they’re a week out from shipping them 5. They should be able to revise a “printed” order that’s 2-5 business days from shipping. 6. They should offer on their initiative compensation for customer satisfaction purposes, commensurate with the size of the screwup. 7. Except for Kyleigh B. on 2/2, nobody ever reached out to me or got back to me in any way. 8. Their CSR system should track excessively delayed orders, and issue notifications (and apologies) to customers so they’re in the loop. 9. When I suggested that, the manager’s canned response did not even include “I will forward your suggestion” as lip service. It felt clear that none of what transpired should trigger any review or possible changes. 10. Needless to say, their relocation appears to have been royally botched. Though from what I gathered, my case somehow got exceptionally botched. 11. At the end of the call with the manager, I had to remind him that they should cancel the order. With a normal company I’d expect that to be handled in minutes. He took my info, it’s been 1.5 hours so far, and no notifications, and the order status is still what it was on 1/20: “Processing.” 12. Not even talking about supply chain challenges, why it should be an extra 4 months, etc. About the only thing right were the friendly tier-1 CSR's. This is my CRM report, now where’s my $150K consultant fee.
Date of experience: February 14, 2023
Ofelia Tafoya
1 reviews US
My order didn't ship
My order didn't ship even though I placed on time. and of now, to confirmation if it will ship the next day. Requested expedite since we need the cables.
Date of experience: January 13, 2023
Hi, Ofelia, We apologize that you did not have your order ship as you expected. We are moving into a brand new warehouse to better fulfill orders as we continue to grow, which caused some delay to order shipments. While we did attempt to communicate this message on the site, we may have had some conflicting information which may have caused confusion that we did not intend. Once again, we apologize for that. You should have received communication from our Customer Support team that we hope helps to improve this experience as much as we are capable of at the moment. We realize it won't change the product being shipped, but we hope it helps. Thank you for your business, C2G
Rob Keelor
1 reviews US
At 2:10P today
At 2:10P today, I placed an overnight shipping order for six (6) cables. I received a confirmation of order from C2G. When I went to check on the shipping status of the order online, it states, "payment not authorized." I called customer service at (800) 506-9607 and gave them the above information, my name, the last for of my CC, and my account #. They put me on hold for 5-10 minutes and came back on and said, "we have no record of this order # or account # in our system." This is odd since I received three confirming emails from C2G. How can you send me email receipts and show me order statuses online, but your customer service has no record of the orders and no solutions. Very Disappointing & Frustrating.
Date of experience: December 21, 2022
Rob, we apologize for the frustration you experienced. Our Customer Support Supervisor has left you a voicemail and we do hope you are able to return the call so we can properly express this to you. Unfortunately your order was initially caught in a filter that required manual review. The agent you spoke to has since been educated on this to ensure they can better express it to customers such as yourself. That doesn't correct your experience, but know that we take it seriously and aim to use it to improve upon. We hope you have a nice holiday & to hear from you. Once again, we apologize for the frustration you endured.
Jim Yongue
1 reviews US
I placed an order 2 times and it was…
I placed an order 2 times and it was rejected with no indication. When chatting online there was no resolution or path forward to re-order.
Date of experience: December 18, 2022
Jim, we apologize for this frustrating experience. I will be forwarding your information along to our Customer Service lead and hope they are able to help you place your order.
Eric
1 reviews US
President and CEO
had to re enter credit card info 3 X
Date of experience: December 13, 2022
Bret Young
1 reviews US
The website doesn't work at all with…
The website doesn't work at all with chrome. Lots of bugs. Almost to the point I went to another site. I had to use Microsoft Edge. If the problem continues, I'll have to shop elsewhere.
Date of experience: November 22, 2022
Bret, we apologize for the difficulty you faced. That is not the experience we want for you or other customers. We are currently investigating a fix. We will be reaching out to you directly, but to share with others, we would recommend trying an Incognito or InPrivate session with your browser, or clearing your site cache, if you notice any issues in the meantime.
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About
C2G is a leading manufacturer of computer cables and connectivity solutions. Our products are available online as well as through distributors and resellers. We sell Adapters, Connectors, Audio Video Cables, HDMI™, USB, PC Cables & more