J
John --
US
Review
Review of BikeTiresDirect.com
J
John --
US
May 27, 2023
Hi, I hate to complain
Hi,
I've been your customer for a long time, and been mostly satisfied. Your deliveries are prompt and there is always someone there to help with questions.
Recently, however, I inquired about the type of brake pad I should buy and gave one of your reps the Shimano caliper model #. Well, it was the wrong type, so I re-ordered and receive the correct part. I could ship it back, but the UPS postage is $9 (per your return policy), shipping it via the post office would only be $5. (Shimano BP-K04S-MX).
Also, your VIP point policy is deceiving. One would believe that it is 10% of the order value, but this is only true for MSRP prices. Recently I placed an order totally $104 and the VIP points I acquire was about 1.5 % - John
Receipt photo:
Date of experiance: May 27, 2023