Reviews 3
293 total
JESUS
1 reviews US
Half of order delivered and had to wait…
Half of order delivered and had to wait 5 more days for rest of order because it was out of stock, but nobody informed the customer me. The manager matitza says why you mad, you got free shipping. Yea that's because I spent over $2100. Customer service is trash
Date of experience: February 27, 2024
Julio Hernandez
1 reviews US
I have been waiting for my bed for than…
I have been waiting for my bed for than 10 days
Date of experience: February 27, 2024
Carol G
1 reviews US
They had HORRIBLE communication
They had HORRIBLE communication. The email said I’d receive a confirmation call within 48 hours. Waited 5 days (was over the weekend) no call. So I called them. They said my order should be in the following Monday and someone would call me for delivery time frame. Monday morning comes and no one calls. I call in to inquire, they had to look into it and then said “ we received an email this morning that the material for your couch is unavailable from the manufacturer” I said how is this so since I was already told last week that the shipment would be arriving today now you’re telling me the couch basically isn’t even made 😑 she said yes I apologize we would’ve called you later on today or tomorrow. I said so where did the first guy get the information to confirm it was being shipped?! She said we can offer a different option or a refund. So I went with the refund. I recommend just going into the store and ordering there because the online department has NO COMMUNICATION skills and wasted 2 weeks of my life waiting for a stupid couch.
Date of experience: February 23, 2024
Robert Somerville
1 reviews US
Excellent
Excellent service
Date of experience: February 28, 2024
Brenton Taylor
1 reviews US
Everything
Everything
Date of experience: March 06, 2024
Geovanna Brewer
1 reviews US
Rude communication is very bad
Information on delivery is not explained delivery driver rude not giving correct information can't explain or communicate well
Date of experience: March 05, 2024
David M
1 reviews US
They will refuse to deliver your property and then call you a racist.
I spent multiple thousands of dollars and there was an issue with two items. Accidents happen and that's fine. I was told that the replacements would be sent out in a week. I was not satisfied with this timeframe, but they wouldn't do anything to compensate me. So a week later I get a text. At around 9am they said they'd arrive between 1pm and 4pm. No call, no show, no text. 12 hours later, they tell me the delivery has been cancelled. They had my property in their truck and instead of delivering it to me, they drive back 4 hours up to Houston. To this day I've not gotten a single explanation of why this happened, and I've asked multiple Bel employees. That is a refusal to deliver my property along with the complete rudeness of not even having the decency to tell me it's been cancelled until hours later. I then initiate the first and only chargeback of my entire life. I get a call from Bel, they want to deliver my stuff. Fool me once, right? I ask why the delivery was cancelled and Tiffany didn't know. Ok. So am I supposed to just keep calling in sick so they can keep not delivering my property? Can I get compensation for having called in sick for no reason? Of course not, but she doesn't say no, she says she will send an internal email. Well, apparently she just noted in the system that I refused delivery, which is a lie. And then Bel ends up lying to my credit card company, saying I refused delivery. I get another call from Bel, now they want their stuff back and want to arrange a pickup date. Boy, I bet they'd actually show up if it's to get their stuff. Only problem is that I don't want a refund. I want my property. I stated this and the employee acknowledged hearing it. They continue to lie to my credit card company. Finally I get a letter from my CC company and I read it and to my horror it says I've been refusing delivery! So I go into the store in person. I'm angry and I let it show. The store manager, Veronica F (who seems to have left a review on here for her own company), responds with equal hostility. Unprofessional, but ok. Fair enough. But then she calls me a racist! Why? Because on my Google review I pointed out that the workers who entered my home to assemble the furniture couldn't speak English. Well, they couldn't! And I needed to communicate with them. I really hate this misaligned and crumpled up rug in my office that cannot be fixed. I can't remove the corner desk from my room without putting a hole in my wall, or else finding the power tools necessary to take it apart. Or I guess maybe I'm supposed to just levitate it with my powers of telekinesis and then fix the rug. All of this could've been avoided if the workers spoke English. But apparently according to Veronica F, I have to just deal with having a messed up rug that always annoys me when I step on the bubble because complaining about what caused the issue makes me a racist. I was unaware that we are born with language. I was unaware that your skin color makes you automatically speak a certain language. I was unaware that language had anything to do with race. Oh wait, that's right, because it doesn't. I don't care if a random person on the street speaks English or not, but if I pay multiple thousands of dollars, then yes, now you need to speak English to me. Imagine paying thousands of dollars for a college course and then the professor doesn't speak English at all. Better not complain or else you're a racist! Veronica F committed slander as an on-the-clock employee of Bel Furniture. It's slander because it is false and was stated in front of a third party (my girlfriend who was with me). So Bel schedules another delivery of the 2 replacement items. First up, the armchair we never got. THREE months later, hurrah, we got it! Next up, the corner desk in my office that had wrong parts and broken parts, and looked like it was assembled by a child. These new guys did a better job, but really they couldn't have done any worse. They never used the instructions and ended up putting it together and taking it apart several times. In the end, I got a desk that is not exactly even, and with a wobbly frame for the drawers. At least it isn't horrifically ugly like the previous one I guess. But it's clear that Bel is selling an item that they don't know how to assemble. Not a surprise, really, because Bel is just a middleman. The items they sell don't have their insignias. It's some other manufacturer and Bel slaps a tag on the final product. I'd rather just buy directly from a manufacturer than buy from a company that will refuse to deliver, defraud, and personally slander me. Bel, what is it that you actually do?
Date of experience: November 24, 2023
Roberto Gonzales
1 reviews US
Very convenient
Very convenient
Date of experience: February 24, 2024
Melissa Montiel
1 reviews US
Bad communication
I ordered online and everything was good. A pickup representative called me 2 days later confirming my order and pickup date of 3/02/2024. Pick up date comes and I call in the morning to confirm it had arrived (it’s a 1 hr drive) and the guy that answered said not yet, but he would call if it arrived later in the day, if not it would arrive by Monday. I NEVER received a call. Monday and Tuesday pass and still NO CALL. I called on Wednesday 3/6 and no answer. I called again on Thursday 3/7 was on hold for 20 minutes and was told that my item arrived mid day Saturday 3/2/24. I was LIVID because no one had informed me that my item had arrived and I had to wait till Friday 3/8 to pick it up when it had arrived on 3/2/2024. Do better BEL furniture
Date of experience: February 23, 2024
Sacoria Mason
1 reviews US
Do your own research before you go in the store
I went in the store to purchase a headboard, footboard and rails, and I did my research before I went in the store found the same exact bed but online it was cheaper in the sales rep told me she could not match the price that was online and it was the same bed I was very disappointed
Date of experience: March 04, 2024
Mika Warren
1 reviews US
GREAT SERVICE IN AND OUT ALSO NICE THE…
GREAT SERVICE IN AND OUT ALSO NICE THE DELIVERY TEAM!!!!
Date of experience: March 05, 2024
Temeka Worship
1 reviews US
Bel furniture has the customer service…
Bel furniture has the customer service ever. Customer service staff is Rude & unprofessional. Very bad experience!
Date of experience: February 17, 2024
Raymonique Smith
1 reviews US
great product
great product
Date of experience: March 05, 2024
Angie
1 reviews US
It’s very annoying to have your sales…
It’s very annoying to have your sales people be stalking and not allowing us to look around the store comfortably. I asked Ms Berta to allow me time to look at the furniture that I would call her when I needed her. It was wonderful that she allowed my husband and I to look around at peace and not feel like we were being stalked. Berta was very pleasing & knowledgeable, extremely patient & polite.
Date of experience: February 26, 2024
Sreenivasulu Vidimukkula
1 reviews US
Until I reached out the warehouse they…
Until I reached out the warehouse they didn’t even send a communication for the pickup . This is not the acceptable approach.
Date of experience: March 15, 2024
Kaila Duarte
1 reviews US
Beautiful 🤩love it
Beautiful 🤩
Date of experience: March 15, 2024
Elizabeth Mejorado
1 reviews US
Couldn't be happier!
Easy ordering, quick hassle free pick up. Easy assembly, beautiful product. Getting many compliments and inquiries!
Date of experience: March 04, 2024
Jesus Sanchez
1 reviews US
Great service!
Great and efficient service!
Date of experience: March 16, 2024
Melody
1 reviews US
Horrible business practice
Always pass by this place on the highway to and from work, and figured I would take a look at what they have online. I decided to purchase online but after waiting the longer than average time just to pick up the furniture on your own to come home, unbox it, and find it damaged. I notified the office immediately and asked if there was someone that can swap it out and deliver it since I already picked it up on my own and they gave me a damaged product. I was told that they can get this done and will call me to confirm, I waited several hours and never got a return call so I ended up going to the store only to be told that whomever told me that was incorrect. This company has horrible customer service and I would not recommend my worst enemy to do business there. I asked to speak to someone over customer relations or someone in management since the corporate office is literally in the same building but was told no one one was there. That was my first and last time making a purchase there.
Date of experience: March 11, 2024
Karen Allison
1 reviews US
Pleasantly pleased
Purchased online was super easy, delivery was fast and crew was awesome. Items look better in person than in the ad/website. Pleasantly pleased!
Date of experience: March 15, 2024
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About
The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself. How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference. Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family. Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.