I spent multiple thousands of dollars and there was an issue with two items. Accidents happen and that's fine. I was told that the replacements would be sent out in a week. I was not satisfied with this timeframe, but they wouldn't do anything to compensate me. So a week later I get a text. At around 9am they said they'd arrive between 1pm and 4pm. No call, no show, no text. 12 hours later, they tell me the delivery has been cancelled. They had my property in their truck and instead of delivering it to me, they drive back 4 hours up to Houston. To this day I've not gotten a single explanation of why this happened, and I've asked multiple Bel employees. That is a refusal to deliver my property along with the complete rudeness of not even having the decency to tell me it's been cancelled until hours later. I then initiate the first and only chargeback of my entire life. I get a call from Bel, they want to deliver my stuff. Fool me once, right? I ask why the delivery was cancelled and Tiffany didn't know. Ok. So am I supposed to just keep calling in sick so they can keep not delivering my property? Can I get compensation for having called in sick for no reason? Of course not, but she doesn't say no, she says she will send an internal email. Well, apparently she just noted in the system that I refused delivery, which is a lie. And then Bel ends up lying to my credit card company, saying I refused delivery. I get another call from Bel, now they want their stuff back and want to arrange a pickup date. Boy, I bet they'd actually show up if it's to get their stuff. Only problem is that I don't want a refund. I want my property. I stated this and the employee acknowledged hearing it. They continue to lie to my credit card company. Finally I get a letter from my CC company and I read it and to my horror it says I've been refusing delivery! So I go into the store in person. I'm angry and I let it show. The store manager, Veronica F (who seems to have left a review on here for her own company), responds with equal hostility. Unprofessional, but ok. Fair enough. But then she calls me a racist! Why? Because on my Google review I pointed out that the workers who entered my home to assemble the furniture couldn't speak English. Well, they couldn't! And I needed to communicate with them. I really hate this misaligned and crumpled up rug in my office that cannot be fixed. I can't remove the corner desk from my room without putting a hole in my wall, or else finding the power tools necessary to take it apart. Or I guess maybe I'm supposed to just levitate it with my powers of telekinesis and then fix the rug. All of this could've been avoided if the workers spoke English. But apparently according to Veronica F, I have to just deal with having a messed up rug that always annoys me when I step on the bubble because complaining about what caused the issue makes me a racist. I was unaware that we are born with language. I was unaware that your skin color makes you automatically speak a certain language. I was unaware that language had anything to do with race. Oh wait, that's right, because it doesn't. I don't care if a random person on the street speaks English or not, but if I pay multiple thousands of dollars, then yes, now you need to speak English to me. Imagine paying thousands of dollars for a college course and then the professor doesn't speak English at all. Better not complain or else you're a racist! Veronica F committed slander as an on-the-clock employee of Bel Furniture. It's slander because it is false and was stated in front of a third party (my girlfriend who was with me). So Bel schedules another delivery of the 2 replacement items. First up, the armchair we never got. THREE months later, hurrah, we got it! Next up, the corner desk in my office that had wrong parts and broken parts, and looked like it was assembled by a child. These new guys did a better job, but really they couldn't have done any worse. They never used the instructions and ended up putting it together and taking it apart several times. In the end, I got a desk that is not exactly even, and with a wobbly frame for the drawers. At least it isn't horrifically ugly like the previous one I guess. But it's clear that Bel is selling an item that they don't know how to assemble. Not a surprise, really, because Bel is just a middleman. The items they sell don't have their insignias. It's some other manufacturer and Bel slaps a tag on the final product. I'd rather just buy directly from a manufacturer than buy from a company that will refuse to deliver, defraud, and personally slander me. Bel, what is it that you actually do?