They had HORRIBLE communication. The email said I’d receive a confirmation call within 48 hours. Waited 5 days (was over the weekend) no call. So I called them. They said my order should be in the following Monday and someone would call me for delivery time frame. Monday morning comes and no one calls. I call in to inquire, they had to look into it and then said “ we received an email this morning that the material for your couch is unavailable from the manufacturer” I said how is this so since I was already told last week that the shipment would be arriving today now you’re telling me the couch basically isn’t even made 😑 she said yes I apologize we would’ve called you later on today or tomorrow. I said so where did the first guy get the information to confirm it was being shipped?! She said we can offer a different option or a refund. So I went with the refund. I recommend just going into the store and ordering there because the online department has NO COMMUNICATION skills and wasted 2 weeks of my life waiting for a stupid couch.