Reviews 3.4
268 total
Bernard Bungay
1 reviews CA
Very impressed with these hoodies
Very impressed with these hoodies . Very warm good quality. I recommend this company to anyone who's looking for great clothing. Awesome people to deal with.
Date of experience: September 30, 2021
Hi Bernard Bungay, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
Karla Mckean
1 reviews US
total scam
i ordered an adult size and what i got was smaller then my purse. what a joke and totaly useless.
Date of experience: October 04, 2021
Dear Karla Mckean, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We invite you to contact [email protected] to discuss your experience in more detail. Again, thank you for your feedback! -Unitrophy's Team-
Tony Pahtayken
1 reviews CA
I was pretty sure I asked to put Tony…
I was pretty sure I asked to put Tony JR Pahtayken but it came in as Tony Pahtayken
Date of experience: October 04, 2021
Dear Tony Pahtayken, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We have checked on our website and found that you have an order #UNT1701, including: Deer Hunting Camo Name Personalized Backpack Thesa0816002 Forest Brown / Youth with a personalized information for the Name: "Tony Pahtayken". We would like the opportunity to talk and investigate your feedback further. We have contacted you via [email protected] to discuss your experience in more detail. Again, thank you for your feedback! -Unitrophy's Team-
Lyn Johnson
1 reviews AU
Will never use this company again or…
Will never use this company again or recommend it
Date of experience: October 07, 2021
Dear Lyn Johnson, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. Regarding our conversation in the email, it is shown clearly that your order has only 2 quilts, which the pillow cases are not included as the package you received. Hope you and our customers would check carefully the description before purchase to avoid unexpected mistake. Hence, we truly hope your understanding in this matter. We are here 24/7 and always happy to support if you have any question about our products or services. Again, thank you for your feedback! -Unitrophy's Team-
ETHA KITE
1 reviews US
There is an issue!
The 2 zip up sweetshirts I ordered was received before my wedding anniversary as they were a gift. I loved the personalization on them.I got extra large in both because my husband is 6'4" He weighs 210 and is not fat at all.The cuffs on the sleeves on both sweatshirts are way too small.I mean they are so tight once he worked his hand through them I had to help him get out of it. I doubt he will ever wear either one so I am heart broken.
Date of experience: October 12, 2021
Dear ETHA KITE, Thank you for bringing this to our attention. We are so sorry that our products did not meet your expectation. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Axes Leon Lebron
1 reviews US
my package never arrived at my house
my package never arrived at my house
Date of experience: October 12, 2021
Dear Axes Leon Lebron, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We invite you to contact [email protected] to discuss your experience in more detail. Again, thank you for your feedback! -Unitrophy's Team-
Patty T
1 reviews US
The quality of the product is…
The quality of the product is excellent! Vivid colors and good craftsmanship. Took a little long to receive the product but was kept up to date on shipment.
Date of experience: October 12, 2021
Hi Patty Tardiff, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
Donna Taylor
1 reviews US
I love the detail work and colorshats
I love the detail work and colors. I would order again
Date of experience: October 12, 2021
Hi Donna Taylor, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Unitrophy. We're looking forward to your next visit to Unitrophy. -Unitrophy's Team-
Page Clayton
1 reviews US
You messed my order up you sent me 2 of…
You messed my order up you sent me 2 of the same back packs when I was supposed to have 4 with different names and sizes 3 where supposed to be the same size and 1 wasn't I have 3 small ones and one big one and 2 with the same name
Date of experience: October 18, 2021
Dear Page Clayton, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We have contacted you via our email [email protected] to discuss your experience in more detail. Hope you can check your mailbox and we will give you the best support in this case. Again, thank you for your feedback! -Unitrophy's Team-
Michael Ingram
1 reviews US
The jacket was not quite what I…
The jacket was not quite what I expected but it's nice the sleeves around the wrist are a bit too tight
Date of experience: October 29, 2021
Dear Michael Ingram, Thank you for bringing this to our attention. We are so sorry that our products did not meet your expectation. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Kathy
1 reviews AU
A pleasure to deal with
A pleasure to deal with
Date of experience: November 01, 2021
Hi Kathy, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
SHEILA GESELL
1 reviews US
Am giving for xmas and they hunt
Am giving for xmas and they hunt
Date of experience: November 05, 2021
Hi SHEILA GESELL, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Unitrophy. We're looking forward to your next visit to Unitrophy. -Unitrophy's Team-
YellowHonda
1 reviews US
The jacket is beautiful.
The jacket is beautiful and the lettering was good; however, the jacket is thinner than I expected. The jacket was worth the money, though.
Date of experience: November 08, 2021
Dear Yellow Honda, Thank you for bringing this to our attention. We are so sorry that our products did not meet your expectation. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Francine Provencal
1 reviews CA
Not exactely what I ordered
Not exactely what I ordered, the fabric looks faded. The sleeves cuffs are so small can't even pass the hand Suppose to have a big deer head on the front of the sweater... it wasn't very disapointed
Date of experience: November 08, 2021
Dear Francine Provencal, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We have contacted you via our email [email protected] to discuss your experience in more detail. Hope you can check your mailbox and we will give you the best support in this case. Again, thank you for your feedback! -Unitrophy's Team-
Taneal Pugh
1 reviews US
Unauthorized addition to my order
Quality is decent, product looks good. But they added to my order without my permission and charged me while only offering a 10% discount on my next order to solve this. I won't buy anything else due to this. I never even went back to the website after my purchase so there was no way I added another $50 small blanket to my order.
Date of experience: November 15, 2021
Dear Taneal Pugh, Thank you for your feedback! We are so sorry for the unexpected experience in your purchase. Regarding the second merchandise of Motocross Racing Name & Number Personalized Quilt / yellow / Youth, kindly inform you that we have no right to automatically add one more item without your permission. When you finished the payment for the second item, we automatically sent you an email confirmation for that item. However, we haven't heard back from you until the order was shipped and nearly delivered so we could not make any change in that case. Hope for your understanding and we wished we could support you more in this case if you contacted us before the order shipped. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Nadine Gionet
1 reviews CA
Very good service and nice hoodie love…
Very good service and nice hoodie love it good size too 😍
Date of experience: November 25, 2021
Hi Nadine Gionet, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
Laura Speich
1 reviews US
It was a good looking sweatshirt
It was a good looking sweatshirt, I guess I thought it was cotton. That was my only dislike
Date of experience: December 08, 2021
Dear Laura Speich, Thank you for bringing this to our attention. We are so sorry that our products did not meet your expectation. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Lisa Fransky
1 reviews CA
Good job....but
The hat turned out nice but had 1 flaw with the deer antlers on the front. The only thing that bothered me was the time it took to make it....1 month.
Date of experience: December 09, 2021
Dear Lisa Fransky, Thank you for bringing this to our attention. We are so sorry about the delay in shipping for your order. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Jennifer Campbell
1 reviews US
You lost my shipment
You lost my shipment, then when I ask for a refund you tell me 7 days, two weeks later your still asking me to keep my order. I asked for a refund and have yet to receive it. You lost my stuff and now you want a good review? I have no money and no product.
Date of experience: December 16, 2021
Hi Jennifer Campbell, Thank you for your feedback! We are so sorry for all inconvenience, in this case, might cause to you. And kindly inform you that your refund has been processed already. Due to the overseas transaction, it might take a longer time than normal so that hope you will be patient to wait for your refund. Thank you for being patient with us and be assured that we value you as one of our top customers. Again, thanks for your feedback and have a good day!
Lori Storey
1 reviews CA
I was pleasantly surprised at how nice…
I was pleasantly surprised at how nice the hoodies were they are actually a little on the big side but are Beautiful,it took a while for them to come and tracking couldn’t be done until they arrived in Canada so that needs some work,and communicating wasn’t great either,just kept saying we are working on your order.But they did arrive before Christmas and are very nice
Date of experience: December 20, 2021
Dear Lori Storey, Thank you for bringing this to our attention. We are so sorry about the delay in shipping for your order. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback!
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About
At Unitrophy, we focus on Art & Technology with the desire to assist our customer in finding the Unique Personalized Gifts for their beloved ones. We provide personalized poster, canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more.