Reviews 3.4
268 total
Cory Fallon
1 reviews AU
Highly recommend
Great product! Good quality! Fast turn around time and postage!
Date of experience: September 11, 2021
Hi Cory Fallon, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
Christina Davidson
1 reviews US
I love the LED light
I love the LED light! I got it for a present for my nephew. There was an error in the first one that I purchased… I emailed him. They immediately made the wrong right and shipped it immediately!! Thank you!
Date of experience: September 11, 2021
Hi Christina Davidson, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. -Unitrophy's Team-
Donald Schmitz
1 reviews US
Son loves it
Took about 3 months to receive it, but looks to good quality. Only had it for 2 weeks. My son LOVES it!!!! His name and number were perfect, I'd recommend trying Unitrophy.
Date of experience: September 11, 2021
Hi Donald Schmitz, We are so grateful for your kind words. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.Thanks for sharing your review with us and the community. -Unitrophy's Team-
Gary Finley
1 reviews CA
Well I placed my order .had to send…
Well I placed my order .had to send messages to find out where my order was. Recieved response that due to pandemic things were behind that was no problem .My order #1303 never got delivered nor did I get a refund of my money of $90 with the exchange. I really wanted the shoe's as I thought they were a good idea.I placed my order on July 22nd it is now September 11th and still nothing???.I really want this to be solved either my money back or my shoe's please.
Date of experience: September 11, 2021
Thank for your review and for bringing this to our attention. My name is Amy, Unitrophy's customer service officer. Regarding order #1303, we have investigated the shipment and found that your order has been shipped. I have contacted our shipping partner to investigate your case. We'll let you know about future updates on the issue ASAP via email. Thank you for your patience! Your cooperation will be highly appreciated. Customer Service Department - Unitrophy's team -
Dawn Puckett
1 reviews US
Nice quilt however shams did not match…
Nice quilt however shams did not match quilt i made several attempts to get it fixed the only response was they needed a picture which i sent 3 times heard nothing on the 4th email i was done reported to pay pal then they responded asking me to drop the case they had my shams in 3 days. Told them i would not drop the case until i have correct shams first i won the case and still no shams. I will NEVER order again from Unitrophy.
Date of experience: September 11, 2021
Thank for your email and for bringing this to our attention. My name is Amy, Unitrophy's customer service officer. Regarding order #1223, our fulfillment department has sent you the replace one with tracking #YT2123321272064419. You can check it here: https://www.yuntrack.com/track/detail?id=YT2123321272064419. Right now, the package has delivered to GREENWOOD,IN 46143,GREENWOOD,IN Thank you for your patience! Your cooperation will be highly appreciated. Customer Service Department - Unitrophy team -
Dennis Thomas
1 reviews US
Unitrophy sends me a survey on a…
Unitrophy sends me a survey on a product that hasn't even arrived. I wouldn't order again from them because of no communication between Unitrophy and the Customer. Maybe when I finally get the product I might change my mind, well maybe!! Unitrophy, get your act together.
Date of experience: September 11, 2021
Hi Dennis Thomas, Amy here from Unitrophy, I am happy to support you! We absolutely understand your concern and please accept our sincerest apology for all inconvenience caused to you. We have checked with our shipping agency for more details and the good news is that your order is still in the shipping process as normal. You can track your shipment by using the link below: https://webtrack.dhlglobalmail.com/?trackingnumber=420846519361269903507378856319 As expected , it will be delivered to you in the next 7-14 business days from today ( depending on how strict the Customs in your Country is ). In case there are still some doubts about your order , please contact us. Thank you for your time!
Kristy Edwards
1 reviews AU
Blankets
Products looks great
Date of experience: September 13, 2021
Hi Kristy Edwards, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. -Unitrophy's Team-
Kelvin Baker
1 reviews US
First i thought this company is scam…
First i thought this company is scam but when i received my order, it's great, my son LOVES it so much. The printing is great and thanks to Amy who supported me well on delivery tracking. Will try Unitrophy more. Thanks
Date of experience: September 14, 2021
Hi Kelvin Baker, This review made our day! <3 -Unitrophy's Team-
gabriel palermo
1 reviews US
very nice
very nice product
Date of experience: September 14, 2021
Hi Gabriel Palermo, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Unitrophy. We're looking forward to your next visit to Unitrophy. -Unitrophy's Team-
Melissa Murray
1 reviews US
It's worth the wait
It's worth the wait. This is a really cool quilt and my kids love it.
Date of experience: September 16, 2021
Hi Melissa Muray, We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track! We're happy that you're happy, and we're looking forward to your next visit. Thanks again! - Unitrophy's Team-
Hayley Watkins
1 reviews AU
Very easy to use
Very easy to use
Date of experience: September 18, 2021
Hi Hayley Watkins, This review made our day!!!! <3 <3 -Unitrophy's Team-
Joni Reed
1 reviews US
I can't recieve any updates!
I can't recieve any updates!! I recieved a e-mail hopefully it will be here soon! I recieved my product and so much in love with it,it was a wonderful choice
Date of experience: September 18, 2021
Dear Joni Reed, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We'll let you know about future updates on the issue via email. We’ll work with you to resolve any issues as quickly as possible. Again, thank you for your feedback! -Unitrophy's Team-
Tiffany Pennington
1 reviews US
Very impressed with the 3 blankets we…
Very impressed with the 3 blankets we ordered!
Date of experience: September 18, 2021
Hi Tiffany Pennington, We are so grateful for your kind words. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.Thanks for sharing your review with us and the community. -Unitrophy's Team-
Amy Spira
1 reviews US
Backpack is super cool!
Backpack arrived within two weeks. It was as ordered with his name and bike number. Super cool and he loves it!
Date of experience: September 18, 2021
Hi Amy Spira, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
Shanna Craddock
1 reviews US
The bag was very small and nothing like…
The bag was very small and nothing like pictured
Date of experience: September 19, 2021
Dear Shanna Craddock, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We invite you to contact [email protected] to discuss your experience in more detail. Again, thank you for your feedback! -Unitrophy's Team-
Natalie Brown
1 reviews AU
Great customer service, item horrible !
Customer service for the mess up with the wrong name was replaced very quickly. Unfortunately this quilt is a little disappointing. Its nothing like I pictured. I thought it would be a quilt cover not a blanket. Sorry to say but its not something my son would put on his bed. Looks very old fashioned.
Date of experience: September 20, 2021
Dear Natalie Brown, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We’ll strive to do better. Please feel free to reach out to [email protected] any further comments, concerns, or suggestions you wish to share. Again, thank you for your feedback! -Unitrophy's Team-
Liana Roncato
1 reviews AU
I had ordered a quilt cover when I…
I had ordered a quilt cover when I received my delivery I couldn’t wait to open it,I was disappointed as it’s not a quilt cover but just a quilted bed spread,I was disappointed
Date of experience: September 20, 2021
Dear Liana Roncato, Thank you for bringing this to our attention. We’re sorry our product didn’t match your expectations. That quilt bedding set includes a diamond-stitched pattern quilt (not a quilt cover) and a pair of two pillow covers is noted very carefully in the description on our website. There might be got misunderstanding when the order was placed. Hope your understanding in this matter and we would like to have another chance to serve you in the near future. Again, thank you for your feedback! -Unitrophy's Team-
vector and cozmo
1 reviews AU
Great product,better than I thought it…
Great product,better than I thought it would be.and fast delivery
Date of experience: September 28, 2021
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. <3 -Unitrophy's Team-
T I
1 reviews AU
It’s really thin and has no warmth to…
It’s really thin and has no warmth to it. I paid a lot of $$ for and it’s basically not worth what we paid at all. Plus I can insert a doona either so essentially it’s useless. Not good enough really. Only getting 2 stars because my son likes it.
Date of experience: September 29, 2021
Dear Terrin Illingworth, Thank you for bringing this to our attention. We are so sorry that our products did not meet your expectation. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. Again, thank you for your feedback! -Unitrophy's Team-
Anita eagle
1 reviews US
Hoodie order
I ordered a custom hoodie for my son David and it has the name Tyler Wagner on it.
Date of experience: September 29, 2021
Dear Anita Eagle, Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. We would like the opportunity to talk and investigate your feedback further. We invite you to contact [email protected] to discuss your experience in more detail. Again, thank you for your feedback! -Unitrophy's Team-
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About
At Unitrophy, we focus on Art & Technology with the desire to assist our customer in finding the Unique Personalized Gifts for their beloved ones. We provide personalized poster, canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more.