Reviews 4.4
4,226 total
Barry
1 reviews US
Do NOT do business with THREAD LOGIC - we regret it!!!!
Misrepresentation of delivery dates, when specifically outlined prior to our company purchase. When their late delivery was brought to their attention, they refused to properly refund the premium cost they charged as part of the selling process which validated their expedition charge. Their excuses were to blame 3rd party shippers about delays and that they are not responsible for such, even though they charge a premium for expedited services and shipment. I would NOT do business with them and I cannot recommend any company to do business with them. To make matters worse, we are a multi-repeat customer and they treated us like scum. TAKE YOUR BUSINESS ELSEWHERE!!!!!
Date of experience: January 29, 2019
Alex
1 reviews US
HORRIBLE CUSTOMER SERVICE
I had a horrible experience with Thread Logic. I had ordered shirts in the beginning of January for a trade-show on January 21st. It should of been a smooth process since I had ordered with them before. They never sent proofs ignored 2 requests that I had asked for. Then they were supposed to ship overnight so I would have it on time for the convention. They were sent ground and didn't arrive til 2 days after the event was already over. I emailed multiple times asking for an explanation but no one ever responded. I guess now that they have my money they don't' care about customer service. HORRIBLE COMPANY, I WILL NEVER WORK WITH/ REFER THEM EVER AGAIN!!!
Date of experience: January 24, 2019
customer
1 reviews US
Xxl coats and polos too small
Xxl coats and polos too small Xxl hoodies too big.
Date of experience: November 13, 2018
Mike Connor
1 reviews US
Port authority challenger jacket is aweful
I want to start by saying this company is good and customer service is amazing but the product i bought is horrible- I purchased 5 port authority challenger jackets that have zipper pockets because I needed a jacket that can keep my keys and wallet safe from dropping - i love the fit and comfort of the jacket- i even got the jackets embroidered that cost me a-lot extra - however the pocket zippers are made poorly and stick from the zipper binding on the trim material that is above the zipper- because the trim material is so wide the zippers stick when opening and i cant get my keys without breaking the zipper- I thought it was just an isolated issue but all 5 jackets stick and rendered useless- dont buy this product- i am disappointed cause the shirts i got from them are great- not being able to open My pockets is a deal breaker for me - i would buy another jacket but they charge you an extra 30 dollars per item if you want embroidered items- they claim its a set up charge but they charge it on every item you buy so expect to pay 30 dollars per item you buy with embroidered items they charge too much for that service better to not buy at all
Date of experience: October 27, 2018
Comfort Chariots
1 reviews US
Comfort Chariots
Can not delivered what customer wants and need. Should be able to zoom in and out to make the logo bigger or smaller to customer specification size.
Date of experience: October 25, 2018
Dave
1 reviews US
Do not buy the Eddie Bauer jacket or anything from them
Do not buy the Eddie Bauer jacket. They sold me a medium jacket that is smaller than the medium shorts I bought. Told them and sent picture of my short blousing over the too small jacket. Reply from TL was sorry to bad so sad. We will sell you another and give you a 10% discount. REALLY!!! I don't think so. Will not be buying anything more form them in the future, going elsewhere, where they stand behind what they sell.
Date of experience: October 16, 2018
Justin
1 reviews US
I have not received my product
I have not received my product
Date of experience: October 16, 2018
Shon
1 reviews US
Took 3 weeks to ship
Took 3 weeks to ship, all the shirts were poor quality and ran 2 sizes too small. Will never order from here again.
Date of experience: September 03, 2018
Penalized
1 reviews US
We paid almost as much for the penalty…
We paid almost as much for the penalty for a small order as we did the shirt we ordered!!
Date of experience: July 16, 2018
Customer
1 reviews US
Very disappointed in the shipment date, some items not done and notified via email late
Very disappointed in the shipment date, was promised for the shipment on the 29th of may but it was shipped on the May 31st and some of my shirts not ready and i received an email about it on Jun 1st. NOT a happy customer and I might have to find another vendor to get the shirts done for all my staffs.
Date of experience: June 02, 2018
Michael
1 reviews US
Was overcharged
Was overcharged. Thread Logic does not value repeat and loyal customers. Offer on line was not valid when checking out.
Date of experience: May 29, 2018
Disappointed Customer
1 reviews US
Would not recommend to a Friend
Would not recommend to a Friend and won't do business with them again. I paid $150 for rushed service and it wasn't rushed at all and I didn't receive it before end of the business day that it was promised.
Date of experience: May 22, 2018
Customer
1 reviews US
Ordered shirts to be embroidered
Ordered shirts to be embroidered. Paid for rush order. Was contacted that the art was too complex. After finally getting through that issue was notified XL was backorder. A few days later was notified shirts were not available and I had to pick another style. At that point I just gave up and went to another business and got a refund. Big waste of time.
Date of experience: May 08, 2018
Leslie and Judy in Florida
1 reviews US
Nice job
Nice job. On time and as advertised. Will order more shirts soon. Thanks
Date of experience: April 28, 2018
Nothing Ever Fits
1 reviews US
Sizing is never accurate or comparable…
Sizing is never accurate or comparable with many name brands. For the price you pay for these, the sizing should be accurate. Two orders...lots of stuff that just isn't close.
Date of experience: April 02, 2018
MGA
1 reviews US
Do not trust you will get your items after you order.
Ordered uniforms that needed to be done at a certain time. Then days later, I am informed that they do not have the jackets in stock and suggest another item that is nothing like my original request. At this point, I cannot get uniforms done by another vendor without spending a lot more money. I do not understand why at the time of ordering why if an item is out of stock, that it is something that is not found out at the time. I called on my order so I thought I would feel secure that my order would go through. I have definitely lost confidence in this company.
Date of experience: March 22, 2018
Angie
1 reviews US
Wrong Hats! Very unhappy!!!!
The hats we were sent were incorrect, I paid a lot of money for them and am not satisfied with your company at all!
Date of experience: December 13, 2017
Ta010595
1 reviews US
Free Logo set up is not really free...
I decided to order from Thread Logic and the order was around $500.00. I submitted two logos for my products...one for apparel and one for hats. I was asked to pay additional fees for the 2nd logo and that is not noted anywhere on the website or in the fine-print. I asked for the fee to be waved and was simply told to separate the order to save some money, but they would not waive the fee for additional logo. The "Free Logo Set-up" under the heading of how it works should specify 1 per customer. Sad to say that I will do my part in not recommending this company. They were professional....just did not want to earn my business...maybe i should have placed a larger order....
Date of experience: December 08, 2017
Master Punch
1 reviews US
Hi my name is Daniel Martinez and I did …
Hi my name is Daniel Martinez and I did place MY ORDER ON 11/07/17 and my logo and order was approved in the 14 with THREAD LOGIC. I got an email telling me that my order was going to be shipped on 11/22/17 today is the 11/28/17 and they can't give me an answer they don't even know when I will be getting my order. they gave me an excuse because of the hollydays it was a delay when this beautiful country never stops working. how they can be professional when they can't give an answer. not fair I had plans with my order I will never use this company again.
Date of experience: November 28, 2017
ALAB Equipment
1 reviews US
Very unhappy
Very unhappy
Date of experience: October 11, 2017
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About
Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.