Reviews 4.6
1,650 total
bklynq
1 reviews US
Adding account
I called this morning because I needed an account added in order to pay a bill. Prentasha was able to help me add the account so I could pay with no problem. Thank you.
Date of experience: April 16, 2024
Thank you for letting us know about your experience! We appreciate your words and hope you have a fantastic day!
Cheryl Ashley
1 reviews US
Vanessa
Vanessa, she was so helpful and very sweet. I appreciated Vanessa very much.
Date of experience: April 16, 2024
Thank you for telling us about your discussion with Vanessa, Cheryl. We are so glad to hear it was a positive interaction. Have a great day!
Hisham
1 reviews US
Patient customer service
I have called to ask questions about my car loan payoff and Jackie Ancira did clarify and make me understand how the procedure is done. Thanks.
Date of experience: April 16, 2024
Thank you for sharing, Hisham! We are glad to heat Jackie helped you and hope you have a great day!
Small business owner
1 reviews US
Helpful and Pleasant
Monique, customer service rep, was helpful and pleasant while helping me to get documents from my account. I am happy that this bank has great customer service.
Date of experience: April 15, 2024
Thank you for sharing your experience with us! We are thrilled to provide great member service every time. Have a beautiful day!
Abbie Clayton
1 reviews US
Online Account Log-in
I needed help with my online account log-in. Vanessa verified my account and provided the information within minutes. Quick and easy!
Date of experience: April 17, 2024
Thank you, Abbie! We value your membership and appreciate your feedback! Have a fantastic day.
Crystal Campbell
1 reviews US
I called and spoke with Monique B…
I called and spoke with Monique B (CSR), was very helpful, detail oriented, knowledgeable, and friendly. I had multiple concerns and she was able to clear up all my issues. After, hanging up the phone, Monique had my mind relieved and worry free. Thank you so much Monique for your excellent customer service and I truly appreciate you!
Date of experience: April 17, 2024
Thank you, Crystal! We value your membership and appreciate your feedback! Have a fantastic day.
FJ
1 reviews US
Dora is immensely efficient and…
Dora is immensely efficient and effective. Thank you
Date of experience: April 17, 2024
Thank you! We value your membership and appreciate your feedback! Have a fantastic day.
Erica Garza
1 reviews US
Above and Beyond Service!!
I just want to say Luis Barrera was AMAZING!!! He helped me with my auto loan and my personal loan and did everything possible to get me approved and he did! His customer service is #1 in my book!! I love this credit union! When you have employees with this type of dedication, your customers are sure to keep their business there! Thank you so much Luis, you went above and beyond to help me!! I know who to ask for should I need help in the future!!
Date of experience: April 17, 2024
Thank you, Erica! We value your membership and appreciate your feedback! Have a fantastic day.
Tina Maldonado
1 reviews US
I called and spoke with Dora and she…
I called and spoke with Dora and she was very nice and helpful .
Date of experience: April 17, 2024
Thank you, Tina! We value your membership and appreciate your feedback! Have a fantastic day.
David Bushek
1 reviews US
Traveling out of state and had Texa Bay…
Traveling out of state and had Texa Bay Credit Union assist with using debit card while out of state.
Date of experience: April 18, 2024
Thank you, David! We value your membership and appreciate your feedback! Have a fantastic day.
Morgan Long
1 reviews US
Fast, friendly and helpful
I made a mistake on my end with a loan payment. Prentasha was extremely helpful in correcting my error and fixing it. She also did it very quickly. She said end of business day it would be fixed and it was fixed in 3 hours. Excellent service!
Date of experience: April 18, 2024
We’re so glad, Morgan, you had a 5-Star experience with Prentasha! We will make sure she is aware of your review! So glad to have fixed a situation in a timely manner! Have a beautiful weekend!
Marie Gillespie
1 reviews US
Car Loan issue Solved 😊
All I can say it was a pleasure working with April assisting me to get my loan account straight and I believe his name is Jason who also helped me with my questions, thank you both and Texas Bay CU for a great customer service.
Date of experience: April 17, 2024
Marie, thank you so much for the kind review! April strives to be your financial partner, providing the best member service she can. So glad to have members who appreciate our team and publish it! Thank you for choosing Texas Bay!
D Harm
1 reviews US
Called in because I needed something…
Called in because I needed something quick. Prentasha answered and assisted me immediately. Thanks for the help
Date of experience: April 18, 2024
Thank you for sharing your rating with us and the community! Prentasha works hard to consistently provide 5-Star member service. Call in anytime! Enjoy your weekend!
Jesse Ortega
1 reviews US
Giselle was very helpful answered all…
Giselle was very helpful answered all my questions
Date of experience: April 19, 2024
Thank you, Jesse for leaving a 5-Star rating – it’s much appreciated! We will share this with Giselle to let her know how she is doing! We are always here for your questions. Have a wonderful weekend!
S. Carter
1 reviews CA
Problem Resolved
I appreciated the help from Prentasha of finding a solution to the problem. Thank you!
Date of experience: April 20, 2024
We’re so glad you had a 5-Star experience with Prentash! We will make sure she is aware of your review! We are full of solutions, so don't hesitate to call again! Have a beautiful day!
Elyana Ortiz
1 reviews US
I called to get help on an email that…
I called to get help on an email that turned out to be fraud and to make a payment Jackie Ancira gave us phenomenal customer service in both areas of need. Thank you Jackie for your help!
Date of experience: April 22, 2024
Thank you, Elyana, for sharing your rating with us and the community! Jackie works hard to consistently provide 5-Star member service. So glad you checked with us before you did anything with the email! Enjoy your day!
Jasmine Jackson
1 reviews US
Best Service Ever!
On today 04/22/2024 I was in need of assistance via phone dealing with some actions in my checking account. Lucky (blessed) for me I had the opportunity to speak with Ms. Prentasha. She listen to my woes and offered the help I was in need of. Her customer service was definitely 5Star. She was not rude like most over the phone and was very pleasant. I ended the called feeling like I had the best service ever! Give her a raise!
Date of experience: April 22, 2024
Thank you for the wonderful review, Jasmine! Prentash works hard to help her members reach their financial goals. We are glad to turn your woes around! Have a great day!
Shiela Oquin
1 reviews US
Called to get Apple Pay set up
Called to get Apple Pay set up. Spoke to Jackie and she helped me very quickly. Her customer service was great. Thank you!
Date of experience: April 23, 2024
Thank you for your feedback! We are thankful for your membership and appreciate you taking the time to share your experience with us!
Juan diego Ordonez
1 reviews US
Monique was great
Monique was great. She answered all my questions and helped me in less then 5 minutes. She's a true asset to Texas Bay
Date of experience: April 23, 2024
Thank you for your feedback! We are thankful for your membership and appreciate you taking the time to share your experience with us!
Mario Medellin
1 reviews US
Unauthorized Transaction
Monique was able to assist me on an unauthorized debit card transaction. Very knowledgeable and superb customer service. Thank you Monique!
Date of experience: April 23, 2024
Thank you for your feedback! We are thankful for your membership and appreciate you taking the time to share your experience with us!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.