Reviews 4.6
1,650 total
jerrel cooper
1 reviews US
Giselle, you are outstanding
I was very pleased w/the quality of service I was provided. The service rep was Giselle, and she was outstanding! The tone of of her voice, was appealing & I knew I was not being taken lightly
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Giselle!
Daniel Valdez Jr
1 reviews US
Prentasha was very very helpful and…
Prentasha was very very helpful and polite. Answered all my questions and helped me resolve my issue. Thank you!!
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Prentasha!
Pamela Nelson
1 reviews US
I am well pleased with Texas Bay.
I am well pleased with Texas Bay. Jackie was prompt, kind and professional.
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Jacqueline! Have a great day.
Vania Nunez
1 reviews US
Vanessa was very helpful and has great…
Vanessa was very helpful and has great customer service. My experience was overall the best.
Date of experience: February 26, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Vanessa!
Tom R.
1 reviews US
Return check fee
Due to a duplicate entry, a return check fee was charged to my account. After a brief phone discussion, and explanation of events, the return check fee was credited back to my account.
Date of experience: February 26, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience! Have a great day!
Robert Palacios Jr
1 reviews US
The Best place to finance
I have been a customer since 2018. Since then, Texas has had nothing but excellent customer service. I am on my 3rd vehicle and did not have no issue getting approved. Infact, my last loan officer (Selina Ramirez) went above and beyond to assist me with my last purchase. She was able to help me finance a vehicle of my choice for my daughter. She even assisted helping me find one. I shopped with confidence everybtime. THANK YOU TEXAS BAY CREDITNUNION for being the BEST company to do business with. I highly recommend them to finance your next vehicle.
Date of experience: April 28, 2023
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Selina!
Jaime Reyes
1 reviews US
Nalleli was super helpful..
Nalleli was super helpful... she walked me through step by step with the problem I had .. made it very easy..
Date of experience: February 29, 2024
Thank you, Jaime, for leaving a 5-Star rating – it’s much appreciated! We will share this with Nallely to let them know how they are doing! Hope your problems are well behind you now! Have a wonderful weekend!
Mario
1 reviews US
Let me start off by saying I love…
Let me start off by saying I love banking with Texas Bay credit Union and associates like Jackie is the reason why. She was very professional, sweet , and knowledgeable.! She helped me resolve my issue, thank you Jackie
Date of experience: March 01, 2024
Mario, thank you so much for the kind review! Jackie strives to be your financial partner, providing the best member service they can. Here's to no more issues for a while! Thank you for choosing Texas Bay!
Kee
1 reviews US
Prentasha and Nina at Pearland have…
Prentasha and Nina at Pearland have been a great help today!
Date of experience: March 01, 2024
Thank you, Kee, for leaving a 5-Star rating – it’s much appreciated! We will share this with our team to let them know how they are doing!
Tammie McDonald
1 reviews US
Monique Batiste is a great Rep
Monique Batiste is a great Rep! I appreciated her being kind and patience with me. I struggled to purchase a transction because, the website I was purchasing from would not allow my card to process. Ms.Batiste stayed on the phone with me as I tried to make the purchase again- while allowing to her to approve on her the tranaction from her end. Thank you!
Date of experience: March 05, 2024
Hello, Tammie! Thank you for giving us feedback. We are so thrilled to hear this. Have a fabulous day!
Janel
1 reviews US
Liberty was so helpful and…
Liberty was so helpful and understanding. She answered all my questions and helped me understand the rates and payments. Loved her help !!
Date of experience: March 05, 2024
Thanks for sharing with us, Janel. We are happy to hear Liberty helped you out and answered all your questions! Have a great day.
Ruth Torres Orozco
1 reviews US
I was having difficulty logging in.
I was having difficulty logging in for the first time to my account. Called and spoke to Monique. She was very thorough and patient in helping me through the process of resetting my password, which made the process simple and easy versus trying to do it by myself. Thank you so much!!!
Date of experience: March 06, 2024
Thanks, Ruth! We are so glad to hear about your experience with Monique. Have a wonderful day!
Davina Fike
1 reviews US
Luis did an amazing job
Luis did an amazing job. He was so fast and efficient. Had such a great attitude as well. We really appreciate him.
Date of experience: March 07, 2024
Thank you for your feedback, Davina! Luis is great and we're so glad you got to speak with him. Have a wonderful day!
Walter Jones
1 reviews US
Yes experienced great service with… Monique
Yes I experienced great service with Monique to listen to make sure everything is taken care of she's very patient understanding and seen that all my needs has been met thank you Monique
Date of experience: March 07, 2024
Hi, Walter! We're so glad to hear this. We value your feedback and are glad you had a good experience with Monique!
zach d
1 reviews US
Very helpful in answering any questions
Very helpful in answering any questions
Date of experience: March 07, 2024
Zach, we are so happy to hear this feedback. We are always here when you need! Thank you for the review and have a great weekend!
cyndi hernandez
1 reviews US
Flor was amazing she had Excellent…
Flor was amazing she had Excellent Service, attention for your customers from the moment of the Welcome. The Receptionist She helped all my doubts. Thank you for everything
Date of experience: March 07, 2024
Hi Cyndi, thanks for your feedback! We've let Flor know of your kind words and great review. Have a wonderful day!
Jason Melton
1 reviews US
Loan Application
Applied for a loan and Jeanette was able to help me entirely over text messages! Process was quick and easy.
Date of experience: March 08, 2024
Thank you for your feedback! We truly appreciate hearing about how your experience with Jeanette went. Have a fantastic day!
customer
1 reviews US
Good Customer Service is key
The main bank always help the customers to the fullest. The Wallisville branch manager is not a good person, she doesn't help at all, everything ask is the answer no. Call, The main branch and problem is solved ASAP. Thank you Michelle for helping
Date of experience: March 05, 2024
Hi there, Thank you for your feedback. We are glad to see you were able to get your problem solved and we are sorry to hear that you had trouble getting the help you needed. We would like to hear more about your experience to learn about ways to improve. Please email your contact information to [email protected] so we can make things right. Thank you and have a good day!
Maverick Welsh
1 reviews US
I recently paid off an auto loan and…
I recently paid off an auto loan and Prentasha helped me when I called. The credit union will handle titling for me and I just have to wait for them to mail me my auto title. She was very helpful and I’m so glad to be a customer with Texas Bay Credit Union.
Date of experience: March 11, 2024
Thank you for the wonderful review, Maverick! Prentasha works hard to help her members reach their financial goals. We're glad to service your auto loan needs! Have a great day!
Johnny Gutierrez
1 reviews US
Love my credit union.
Sean exemplified great customer service. I enjoy banking with TBACU. I definitely recommend banking with them.
Date of experience: March 11, 2024
Thank you, Johnny, for sharing your rating with, and love for, us and the community! Sean works hard to consistently provide 5-Star member service. We appreciate the recommendation. Enjoy your day!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.