Reviews 4.6
1,650 total
Donyea Barfield
1 reviews US
Everyone at this particular bank go out…
Everyone at this particular bank go out there way to help you.
Date of experience: April 02, 2024
Donyea, thank you so much for the awesome review! Our Team works very hard to help our member reach their financial goals. We're glad to have gone out of our way for you! Have a delightful day!
Jonathan Valdecanas
1 reviews US
10/10
Mina was extremely helpful in answering my questions over the phone. I've worked with her and Erica to process various different requests and have only good things to say about Texas Bay Credit Union.
Date of experience: April 02, 2024
Thank you, Jonathan for taking the time to leave us a review about your recent visit with our Call Center and E-Services team! We will be sure to let them know how they're doing! Have a wonderful day!
Christy Jones
1 reviews US
As always fast and friendly service!
As always fast and friendly service!
Date of experience: April 03, 2024
Thank you, Christy! We appreciate your feedback and are very glad to hear that you experienced fast and friendly service!
Robert
1 reviews US
Yes Mirna assisted me with my issues…
Yes Mirna assisted me with my issues and she handled everything promptly and very professionally and made sure I was happy before we ended the call once again thank you TBCU for hiring a wonderful staff.
Date of experience: April 03, 2024
Thanks, Robert! We appreciate your feedback and are very glad to hear that Mirna was able to assist you promptly. Have a good day!
Consumer
1 reviews US
Helped me resolve an issue with a…
Helped me resolve an issue with a problem on my personal bank account very quickly!
Date of experience: April 03, 2024
Thank youl We appreciate your feedback and are very glad to hear that your issues were resolved. Have a good day!
Julio Cordero
1 reviews US
Nallely was great help
Nallely was great help. She made sure we had correct info about my benefits for my loan. She was calm and sweet and did everything right. Thank you.
Date of experience: April 03, 2024
We appreciate your feedback and are very glad to hear that Nallely was a great help for you! Have a good day.
Chelisha Randle
1 reviews US
I spoke with Dora today about disputing…
I spoke with Dora today about disputing a charge that is on my account. Dora not only helped me with the dispute but provided great customer service while assisting me. Texas Bay Credit Union has been really great to me since joining them almost 6 years ago. If you haven't already please go and check them out!
Date of experience: April 04, 2024
Thank you for letting us know about this experience, Chelisha! Have a great day!
Josie Villa
1 reviews US
Amazing customer service
Amazing customer service, they helped me understand when i was confused about banking, and educated me on how to grow my credit
Date of experience: April 04, 2024
Thank you for letting us know about this experience, Josie! Have a great day!
Jalynn Freeman
1 reviews US
What a great experience working with Miguel
What a great experience working with Miguel S. Very knowledgeable, courteous and overall great guy. He was able to answer all my questions and presented me more options to consider. A+.
Date of experience: April 04, 2024
Thank you for letting us know about this experience, Jalynn! Have a great day!
Richard Cuellar
1 reviews US
Great Customer Care
PRENTASHA WAS VERY HELPFUL AND TEXAS BAY HAS DONE ME WELL. THANKS FOR THE GREAT CUSTOMER SERVICE.
Date of experience: April 04, 2024
Thank you for letting us know about this experience, Richard! Have a great day!
Macey Landry
1 reviews US
Customer service
Giselle was super nice and helpful and supportive I love her customer service and she always walk me through everything thank you so much
Date of experience: April 05, 2024
Thank you Macey! We are so glad you had a good conversation with Giselle. Have a great day!
anel pina
1 reviews US
Giselle helped me with my car payment
Giselle helped me with my car payment. Very friendly such a positive attitude and very helpful with all my questions. Great customer service overall . Happy customer
Date of experience: April 05, 2024
Hi Anel, thank you for letting us know about your experience with Giselle! Have a fantastic day.
Patrick D.
1 reviews US
This is a great credit union
This is a great credit union. I have been a member since the early 90's. The service has always been excellent and the technology and tools have always kept up with modern times. Today I received excellent help via a Live Chat support environment from Jailene S. I received all the information I needed and the chat responses by Jailene S were very quick. I highly recommend this credit union.
Date of experience: April 05, 2024
Hi Patrick, thank you for letting us know about your experience with Jailene! Have a fantastic day.
Jose Garcia
1 reviews US
Spoke with Dora and she was able to…
Spoke with Dora and she was able to help me with getting my checking account linked to my card which had not been done yet, was very polite and was able to resolve my problem in a fast and timely manner
Date of experience: April 05, 2024
Hi Jose, thank you for letting us know about your experience with Dora! Have a fantastic day.
Darrel Jackson
1 reviews US
Great customer service
Great customer service. Truly love dealing with this credit union. I give it 1000 stars.
Date of experience: April 05, 2024
Hi Darrel, thank you for letting us know about your experience! Have a fantastic day.
Carol
1 reviews US
Fast Action
I called the bank this morning afraid I might be scammed by an unknown transaction on my account. Jackie was very helpful and helped in calming my concerns. She immediately sent me the document to get the dispute going. I can count on Jackie to take care of me!
Date of experience: April 08, 2024
Thank you Carol! We are thrilled to hear about the 5-star service you received. Have a great day!
Morgan Collins
1 reviews US
Thanks Dora!!
Thanks Dora!!
Date of experience: April 08, 2024
Thank you Morgan! We are thrilled to hear about the 5-star service you received. Have a great day!
Janet Molina
1 reviews US
Jackie was very helpful she deserves a…
Jackie was very helpful she deserves a raise!
Date of experience: April 08, 2024
Thank you Janet! We are thrilled to hear about the 5-star service you received. Have a great day!
Fabian Osorio
1 reviews US
Dora is an excellent person....I called…
Dora is an excellent person....I called about zelle and my concerns about sending money.....I have been hitting a snag when it comes to zelling people.....she calmed my concerns and explained how it works.
Date of experience: April 08, 2024
Thank you for your feedback, Fabian! We are so glad to hear about your experience and truly value your membership with Texas Bay. Have a great day and thank you again!
Tayler Bolling
1 reviews US
Nora is amazing
Nora is amazing! Give her a raise!
Date of experience: April 08, 2024
Thank you for your feedback, Tayler! We are so glad to hear about your experience and truly value your membership with Texas Bay. Have a great day and thank you again!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.