Reviews 4.6
1,650 total
Ray Davis
1 reviews US
Dora was a big help and it was much…
Dora was a big help and it was much appreciated. Thanks for your assistance Dora.
Date of experience: February 28, 2024
Thanks for leaving us your feedback, Ray! We are so glad to hear you had a good experience with Dora. Have a wonderful day!
Kathia Pena
1 reviews US
Dora was amazing
Dora was amazing! My account was on hold and I couldn’t send any money to my husband. She was sweet, patient and professional. Great customer service!
Date of experience: February 28, 2024
Hi Kathia! We are so glad to hear you had a good experience with Dora! Have a fantastic day!
Jack Webb
1 reviews US
Elizabeth and Lilly did a fantastic job…
Elizabeth and Lilly did a fantastic job helping me work through some financial issues today, In a word of business's pretending to care about their customers, Elizabeth, Lilly and the rest of the staff at Texas Bay Area Credit Union give the impression that they actually do care about their customers. Well done ladies Jack Chambers
Date of experience: February 28, 2024
Hi, Jack! Thank you for leaving us a review. We are so glad to hear you had a good experience with Elizabeth and Lillian! Have a wonderful day.
John Farrell
1 reviews US
I GREATLY APPRECIATE THE GREAT SERVICE
I greatly appreciate the quality service and friendly help provided by Jackie and Giselle in fixing a problem that I was having with doing online transfers between my credit unions in two separate cities and states. I chose to maintain my Texas Bay Credit Union accounts when moving to the East Coast because of the great service and enjoyable experience I have had with them since June 2011.
Date of experience: February 28, 2024
Thanks for your feedback, John! We are so glad to still be assisting you with your financial needs all the way on the East Coast! We appreciate your membership and are happy to help.
Leo Taliente
1 reviews US
I had a lot of questions considering it
I had a lot of questions considering it was my first time and the amazing woman named Liberty was so patient and had so much knowledge that it made this whole process so easy! 10/10
Date of experience: February 28, 2024
Thank you for the feedback, Leo! We're so lucky to have such great members. We value your feedback and are glad to hear you had a good experience with Liberty!
Broderick Bonner
1 reviews US
Upon calling and having concerns today…
Upon calling and having concerns today Giselle was very knowledgeable and resolved my issues efficiently. Love my credit union!
Date of experience: February 28, 2024
Hi Broderick, we appreciate your feedback about your experience with Giselle! Have a fantastic day!
Robert Cissell
1 reviews US
A Wonderful Experience
I phoned to check on a card. The female was friendly and understood my problem. She was helpful in quickly solving the problem. Also the wait time to talk to a human was under 3 minutes!!!
Date of experience: February 28, 2024
This is so great to hear, Robert! Thank you for sharing your feedback with us regarding your experience with us!
Jacob Schwable
1 reviews US
Nallely was very helpful
Nallely was very helpful, excellent service. She solved my issue very timely and provided first-rate knowledge on the matter. I appreciate it, Nallely!
Date of experience: February 28, 2024
Hi Jacob, thank you for sharing your feedback with us! Nallely is awesome and we are glad you agree! Have a wonderful day!
Sarah Bryant
1 reviews US
Dora was a great help
Dora was a great help; competent, friendly, and trustworthy! She deserves a raise and a promotion. Five stars!
Date of experience: February 28, 2024
Hi Sarah, thanks for letting us know about your great experience with Dora! We will let her know of your kind words!
Kylaa J
1 reviews US
Very helpful and kind
I called in for help numerous of times with help with the site. Monique was very helpful and patience with me. She answered all of my questions, walked me through with steps and made sure I understood what I was doing before ending the call. As well as gave me advice when making payments.
Date of experience: February 28, 2024
Thank you for letting us know about your conversation with Monique from our call center! Have a wonderful day!
Brittany Stevenson
1 reviews US
I needed assistance in increase my…
I needed assistance in increase my debit card usage for an important transaction. Prentasha did such an amazing job making the process stress free. She even followed up on a text to confirm the process had been completed successfully. I’m very grateful to be a member at TBACU.
Date of experience: February 28, 2024
Thank you for letting us know about your experience, Britany! We appreciate your feedback and hope you have a great day!
justin anderson
1 reviews US
Mirna was absolutely great
Mirna was absolutely great ! I mean she took her time and was patient with me ! Love it !
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
Jason Husemann
1 reviews US
Mirna did a great job
Mirna did a great job, was very professional and got what I needed fixed quickly.
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
Alan Clark
1 reviews US
Big thanks to Natalie and all the folks…
Big thanks to Natalie and all the folks involved in my auto loan!! You folks are the best!!! Extremely friendly and easy to deal with!! Highly recommended!!!
Date of experience: February 28, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
Robert
1 reviews US
This morning I called and to be honest…
This morning I called and to be honest I was a little frustrated. Prentasha answered my call and was professional, kind, and knowledgeable about what needed to be done. I was extremely impressed by her. I’ve been with this bank for 21 years and this is by far one of the best experiences I’ve had. Prentasha was absolutely phenomenal!
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
Mayra M
1 reviews US
Great customer service!
Great customer service!! Mirna did great at helping me out super fast!
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
Crystal Martinez
1 reviews US
Vanessa was amazing
Vanessa was amazing ! She was very patient with my request and answered every question i had ! way to go vanessa !
Date of experience: February 28, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
ROCIO GUEVARA
1 reviews US
Debra was very helpful.
Debra was very helpful.
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience!
Marcy
1 reviews US
Erica & Joshua TXBay Duo
Erica & Joshua TXBay Duo
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Erica and Joshua!
Remi Batiste
1 reviews US
Alexis
Alexis, is absolutely Amazing. She stepped in to correct an issue on my loan account quickly and followed up multiple times. I’m a TXBay customer for life. You help your hard working customers!! Thanks again Alexis!!!
Date of experience: February 29, 2024
Thank you for your review! We truly appreciate it when our valued members leave us feedback! It's awesome to see you had a great experience with Alexis!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.