Reviews 4.6
1,650 total
Sabrina Rocha
1 reviews US
Dora was very kind and helpful
Dora was very kind and helpful. She promptly answered all of my questions and even reconfirmed before ending the call. Great customer service!
Date of experience: February 26, 2024
Thank you for sharing with us! We are so glad to hear that you had a 5-star experience with Dora! Have a wonderful day!
Sandra Monroy
1 reviews US
Customer service A+
Vanessa was very helpful, she answered all my questions! Thank you for hiring awesome staff.
Date of experience: February 26, 2024
Thank you for sharing with us! We are so glad to hear that you had a 5-star experience with Vanessa! Have a wonderful day!
Emma Rodriguez
1 reviews US
I had issue with my bank card that…
I had issue with my bank card that Rocio was able to solve with sweet kind but very professional way . Thanks Rocio for your help
Date of experience: February 26, 2024
Thank you for sharing with us! We are so glad to hear that you had a 5-star experience with Rocio! Have a wonderful day!
Samantha Whitfield
1 reviews US
I am a fairly new member to Texas Bay
I called about opening an account today & spoke with Prentasha she was very informative and knowledgeable. Great customer service and great perks for new members
Date of experience: February 25, 2024
Thank you for sharing with us! We are so glad to hear that you had a 5-star experience with Prentasha! Have a wonderful day!
Angela Mejia
1 reviews US
Vanessa
Vanessa was great this morning! She’s wonderful on the phone because of how precise and clear she is at explaining any questions you might have as well as being fast at handling your request.
Date of experience: February 27, 2024
Thanks for letting us know how your experience with Vannesa! We look forward to assisting you again soon, Angela! Have a great day!
Consumer
1 reviews US
Dora was such a help and very patient…
Dora was such a help and very patient with me!
Date of experience: February 27, 2024
Thanks for letting us know how it went with Dora, have a great day!
MICHAEL
1 reviews US
Great customer service
I called in and spoke with Nallely when I called in having technical issues. She was very polite, very informative, helpful, knowledgeable, and very patient in finding a solution to my problem! I'm very pleased. Thank you!
Date of experience: February 27, 2024
Thanks for your feedback, Michael! We are so glad to hear that you had a great experience with Nallely. Have a wonderful day!
Jerry Hollis
1 reviews US
Thank you Nallely you provided fast…
Thank you Nallely you provided fast friendly service to my needs. It’s great to speak to someone that’s generous as yourself. I’ll continue to be a member especially if this the service that’s given. Thank you God bless. You get the blessing, He gets the glory.
Date of experience: February 27, 2024
Thanks for your feedback, Jerry! We are so glad to hear that you had a great experience with Nallely. Have a wonderful day!
Peggy Dela Cerda
1 reviews US
TBACU is GREAT
I’ve been banking w TBACU since 1997! I’ve always trusted them w my money! Erica Jones went above snd beyond for me today and I want to give her a shout out to say Thank you!
Date of experience: February 27, 2024
Thank you Peggy! We are so glad that you've had a great experience with Texas Bay for so long! We are overjoyed to hear that your experience with Erica was a good one. Thank you for being a valued member and we hope you have a fantastic day!
Jocelyn
1 reviews US
Jackie Ancira was absolutely fantastic
Jackie Ancira was absolutely fantastic! She quickly and kindly assisted me with updating information on my account. Thank you, Jackie!!
Date of experience: February 27, 2024
Thanks for the review, Jocelyn! We are glad to hear your experience with Jackie was a good one! Have an awesome day.
Stacey Guillory
1 reviews US
Just got off the phone with Prentasha
Just got off the phone with Prentasha, I was having trouble setting up Zelle to receive a payment. She was very knowledgeable and solved my problem really quickly and with a warm super friendly tone, much appreciated Miss. Prentasha! Thank you!
Date of experience: February 27, 2024
Hi, Stacey. We are so glad to hear! We hope you have a great day and appreciate your feedback.
Blanca Castellon
1 reviews US
Dora assisted me today in resetting my…
Dora assisted me today in resetting my password to the app and was very helpful and courteous.
Date of experience: February 27, 2024
Hi, Blanca! We are always here to help and so glad that you had a good experience with Dora. Have a wonderful day.
Sabino Salazar
1 reviews US
Every single I spoke to was very kind…
Every single I spoke to was very kind and professional. My relationship with this bank has been amazing since day one. I much appreciate everything they do for me and my business.
Date of experience: February 27, 2024
Hello, Sabino! Thank you for providing us with feedback about your experience. We are looking forward to helping you out again any time! Have a wonderful day.
Emery Salton
1 reviews US
Very helpful and nice
Very helpful and nice
Date of experience: February 27, 2024
Hey Emery, thank you for your feedback. We are glad to hear you had a 5-star experience with Texas Bay. Have a great day!
JV Customs
1 reviews US
Prentasha was so amazing today! 💜
Prentasha was so amazing today! I have dreaded calling in because of a previous employee not helping me at all. My account was closed because I had not used it and she educated me on every question that I had. She was timely, efficient, and caring while helping me navigate thru my issues. Thank you Prentasha!!
Date of experience: February 27, 2024
Hi there, thank you for your feedback. We are glad to see that Prentasha was able to help and educate you! Thank you for sharing and have a great day!
Nick C
1 reviews US
Edwin Canales was a huge help
Edwin Canales was a huge help! He walked me through how to access certain things and was patient with me throughout the entirety of our talk.
Date of experience: February 27, 2024
Hi Nick, thanks for letting us know! We are so glad to hear about your conversation with Edwin! Have a great day!
Abigail Pina
1 reviews US
Customer service from Jailene Sanchez
I wanted to take a moment to express my sincere appreciation for the outstanding support I received from Jailene Sanchez while seeking clarification regarding my bank app. The detailed information provided by Ms. Sanchez not only resolved my confusion but also demonstrated a high level of professionalism and expertise. I am genuinely impressed with the efficiency and effectiveness of your customer service. I’m also thankful for the information regarding the 10 day payoff. In an era where service quality makes a significant difference, your team has certainly exceeded my expectations. Please convey my gratitude to Jailene Thank you once again for your excellent service.
Date of experience: February 24, 2024
Hi, Abigail! What great news! We are so glad you think Jailene is as awesome as we do! We appreciate your feedback and hope you have a wonderful day.
Nena Lopez
1 reviews US
Dora was super helpful on directing me…
Dora was super helpful on directing me on how to go about handling my concerns. She was nice, easy to talk to and great customer service. Thank you again.
Date of experience: February 28, 2024
Thank you for your feedback, Nena! We appreciate you taking the time to let us know about your experience. Have a fantastic day!
Boyce Hernandez
1 reviews US
Miss Monique awesome
In over all the service and the people who helped are awesome and very helpful and patient. I would have given five stars but unfortunately in order to get to someone you had to go through this whole automated system and that was a little frustrating but overall service great.
Date of experience: February 28, 2024
Thank you for your feedback, Boyce! We appreciate you taking the time to let us know about your experience. We will save your feedback in order to continue making improvements to our systems. Have a fantastic day!
Jonathan Deleon
1 reviews US
Thank you to Ms.Nallely for helping me…
Thank you to Ms.Nallely for helping me with my disputes. She throughly explained everything perfect and was able to help me.
Date of experience: February 28, 2024
Hi, Jonathan! Thank you for leaving us a great review. We are so glad Nallely was able to assist you with your disputes. Have a wonderful day!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.