Reviews 3.3
440 total
Beverly Adams
1 reviews US
Streamlined order process
Streamlined order process. The order came very quick!! I’ll use Superior Cheer again!
Date of experience: April 21, 2021
Thank you for your review. Amanda - Customer Care Team
Nancy McVay
1 reviews US
I'm a Cheer Coach
I'm a Cheer Coach. My girls love Asics Cheer shoes. They are light and high quality. Superior Cheer got them to us fast and a great price!!!
Date of experience: April 30, 2021
Thank you for your great review. Amanda - Customer Care Team
Jada Gray
1 reviews US
it was excellent
it was excellent! I got my order to my house in no time!
Date of experience: May 16, 2021
Thank you for your great review. Amanda - Customer Care Team
Heather
1 reviews US
Fantastic and fast shipping!!
Fantastic and fast shipping!!
Date of experience: May 19, 2021
Thank you for your review. Amanda - Customer Care Team
customer
1 reviews US
flash gloves purchase
I was in the market for some flash gloves and came across superior cheer. I needed them that week, so I called superior cheer on a Monday to verify if I ordered them that day that they would be in when I needed them. So she told me if I ordered them that Monday then they I would receive them Wednesday. I told her I was in AL and she assured me I would have them in 2 days on Wednesday so I went ahead and placed the order. Wednesday came, no gloves. Thursday came no gloves so I called them Thursday and she told me I would receive them Friday and I told her I was told they would arrive Wednesday and she said I should not have been told that. So it was very frustrating that I was told I would receive them Wednesday and I called to verify it before I placed my order and they didn't come until Friday. Also they did nothing to compensate me being given wrong information. Although she was very nice and helpful, this is why I rated them 3 stars.
Date of experience: June 01, 2021
Thank you for your review. Orders leave our warehouse within 1-3 business days and transit time to your local is usually 2-3 business days. Occasionally the carrier does take longer to transport the packages. This is why we do not guarantee delivery times. We apologize again for any misinformation provided. Amanda - Customer Care Team
srbentley09
1 reviews US
Ordered gold Pom poms for my daughter
Ordered gold Pom poms for my daughter Got them in less than a week
Date of experience: June 04, 2021
Thank you for your review. Amanda - Customer Care Team
JANE
1 reviews US
Very prompt service
Very prompt service! Came within days of placing the order.
Date of experience: June 15, 2021
Thank you for your review. Amanda - Customer Care Team
Jeffrey Reyes
1 reviews US
Our item still hasn’t shipped and we…
Our item still hasn’t shipped and we still don’t have an update on it. Terrible service up to this point.
Date of experience: June 16, 2021
Thank you for your review. Your order was received June 9th. The megaphones state to allow up to 4 business days for production. Your order shipped on June 14th. Due to the items shipping direct from the manufacturer, the email with tracking does not automatically send to you. We will email you the tracking detail. The package shows it delivered to you yesterday. Amanda - Customer Care Team
patricia mays
1 reviews US
Easy ordering and items arrived as…
Easy ordering and items arrived as scheduled
Date of experience: June 26, 2021
Thank you for your review. Amanda - Customer Care Team
Paula Innocenti
1 reviews US
I ordered a size 7 1/2 for my 13 year…
I ordered a size 7 1/2 for my 13 year old daughter and they fit nicely. There is a little wiggle room in the toe which is good. They are very nice looking shoes and excellent quality so far.
Date of experience: June 27, 2021
Thank you for your great review. Amanda - Customer Care Team
Melissa Burson
1 reviews US
Thank you for the prompt shipment
Thank you for the prompt shipment, The girls loved the earrings.
Date of experience: June 30, 2021
Thank you for your great review. Amanda - Customer Care Team
Sheila Brooks
1 reviews US
Average
The order process was pretty simple, however, when I didn’t receive my order, I called and they “warehouse” had no record of the order. I will say that the nice lady emailed me the next day and the order would supposedly ship the next day. Hopefully, I will receive it soon.
Date of experience: July 02, 2021
Thank you for your review. We apologize for any inconvenience caused. The manufacturer of this item missed our emailed order request. The order was processed right away and is on it's way to you. It is expected to deliver to you Tuesday, July 6th. Amanda - Customer Care Team
Jenness Wolgen Cheer Coach
1 reviews US
Poms
Poms: Ordered new poms for this season and we received them very quickly and they look great!
Date of experience: July 04, 2021
Hi Jenness, we're so happy you love our poms! Thank you for your kind review.-Kelli
Amber Hulse
1 reviews US
Amazing products
Amazing products, really fast shipping, I am super happy and will be ordering again!
Date of experience: July 07, 2021
Thank you for the review Amber! We look forward to helping you again soon. - Kelli
Jen
1 reviews US
Order cancelled and never notified but payment was processed. Very confusing!
This review is not a remark on Lori (representative who helped me) rather a review on some poor business practices. I ordered an in-stock single cheerleading uniform with ample time to arrive to me in time for a theatrical production. The order processed, payment confirmed, got a confirmation email with order #. I called today to follow up on the status because I never received tracking information. For some reason the order was put on hold, cancelled, or there was an issue. Lori could not tell me exactly because she was given insufficient access to more details. I now have to wait till Monday (today is Friday) to even find out if the uniform is in limbo, shipped and arriving, or order got cancelled. We open our production on Tuesday, so now it is just too late.
Date of experience: July 09, 2021
Thank you for your review. I spoke with you this morning but wanted to apologize again for the error on behalf of our vendor. We truly appreciate your understanding on this matter. Amanda - Customer Care Team
Shelly
1 reviews US
The Megaphones are great!!!
The Megaphones are great! Sturdy, durable and a perfect size. I ordered the white 25’ megaphone, can’t wait to decorate them with all the cheer decals! Shipping and delivery was quick & easy! I would definitely recommend Superior Cheer!
Date of experience: July 10, 2021
Thank you for your review. Amanda - Customer Care Team
Celestina Flores
1 reviews US
I left a message and have not received…
I left a message and have not received a call back in regards to an order I placed over a week and a half ago. Please email me. I don't receive any responses.
Date of experience: July 13, 2021
Thank you for your review. I received your message late yesterday afternoon and was calling today, once I received the tracking number from that warehouse. I will email that information to you. Your patience is appreciated. Amanda - Customer Care Team
Tammy
1 reviews US
Perfect….Just One Concern
The pom-poms are beautiful and my granddaughter is going to enjoy them. I ordered two colors, based on their high school colors. One of the items is more flat/droopy than the other more fluffy pompon. I kept thinking maybe it would fluff out more, but it is really noticeable in the one. She may not notice it as much, but I as the one who paid for it noticed a difference. I am happy with the quality and service though.
Date of experience: July 16, 2021
Thank you for your review. If you'd like us to look into this issue, please email pictures to [email protected] so we can see what is happening with the one pom, as we have not seen this before. Amanda - Customer Care Team
TR
1 reviews US
Have ordered two megaphones (two…
Have ordered two megaphones (two different colors and sizes) and have been very happy with both. Very fast shipping and great quality product. 👏🏼📣
Date of experience: July 19, 2021
Thank you for your review. Amanda - Customer Care Team
LP
1 reviews US
Easy to use website
Easy to use website, incredibly fast shipping!
Date of experience: July 21, 2021
Thank you for your review. Amanda - Customer Care Team
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About
Since 2011, Superior Cheer proudly continues Pearison Inc.'s 50+ year tradition of quality products, prompt delivery, and outstanding customer service to cheer instructors and educators around the globe. Here you'll find a complete line of custom cheerleading uniforms, including cheerleading uniform packages and select uniform styles with free tackle twill, plus our huge selection of in stock merchandise. Superior Cheer has everything you need for a successful cheer season, year after year. We have a full team of sales and customer service representatives based in the US, as well as secure online shopping. And with fast and reliable shipping with Free Shipping on all orders $200 or more, Superior Cheer has you covered, every season.