Reviews 3.3
440 total
Northern Lights
1 reviews US
I ordered these for my mom’s 90th…
I ordered these for my mom’s 90th birthday. They came shortly after ordering are in perfect condition although we won’t know how they fit until we give them to her in March. Very easy process all around.
Date of experience: February 13, 2022
Thank you for your great review. Amanda - Customer Care Team
Jarah Morrow
1 reviews US
I still haven’t received my item.
I still haven’t received my item.
Date of experience: March 06, 2022
Thank you for your review. Per the emails sent to you on 2/14 and on 3/1, this item is out of stock. The current estimated date of availability is 3/18. You are welcome to contact us again after that date for an update. Amanda - Customer Care Team
Bonifacio Marcelo
1 reviews IT
My girlfriend likes cheerleading
My girlfriend is a cheerleader and actually he really likes her occupation. He enjoys it a lot while I support all her entertainments. She asked me to write a review about this platform because this platform was the very thing which made her going to cheerleading. She has never been in this activity and she thought that it's not for her, but due to this platform she understood that it's teh activity of her life. In my opinion, people should always do everything they really want in other cases they would be really unhappy. She is happy and so do I. I suppose that she could build the whole career around her activity.
Date of experience: March 10, 2022
We appreciate you taking the time to review our company however, Superior Cheer does not offer platforms. We are a cheer apparel and accessory company. We will be happy to supply you with shoes, poms, or any other accessory needs. Amanda - Customer Care Team
Koren Chanler
1 reviews US
Ordered 3 letterman jackets on 3/11/22
Ordered 3 letterman jackets on 3/11/22. On 3/14 I received an email stating that one of the colors was out of stock. We messaged several times to determine what was in stock and I decided on another color and the change was made to my order. On 3/18 I received 2 out of the 3 jackets and the one missing was the one in the previous email. Superior was emailed and the reply was that "the navy jacket was missed". They reinvoiced me and I paid the same day. On 3/30 I still had not received the jacket so I sent another email. This time the response was that they "failed to send my order to the warehouse for processing." Finally received the jacket on 4/4, 24 days after order was made and paid for. This was very disappointing and it made us miss our deadline for having them to our special needs cheer team before their season was over.
Date of experience: April 04, 2022
Thank you for your review. I apologize for the system errors we had with this specific item. This was not human error, but an unknown error within our processing system for this specific line. This is not characteristic of how orders are handled. This error has been corrected. We apologize for the inconvenience caused. Amanda - Customer Care Team
Loveland Youth Cheer
1 reviews US
The signs were great and delivered in…
The signs were great and delivered in record time! Thank You!!
Date of experience: April 14, 2022
Thank you for your review. Amanda - Customer Care Team
Denise
1 reviews US
Never advised that they out of the…
Never advised that they out of the product until I inquired where it was. Horrible customer service! #2 I’m sorry but you are wrong! I placed my order 3/28/22, and it was not on back order then I received an email that my order was processed and would be shipped 2-3 days. How dare you say I knew, horrible service!
Date of experience: April 19, 2022
Thank you for your review. The item selected has been noted as being temporarily unavailable on our webpage since December 7, 2021. We will not reach out to you as it is understood that if you go ahead and place the order, you are aware of the backorder. I apologize if you missed the statement showing the product was out of stock. The email you received is an automated email. It states that most STOCK items ship within 2-3 business days. Your item was not in stock. Thanks, Amanda - Customer Care Team
Tina Royal - Thomasville, nC
1 reviews US
Thank you so much for the fast shipping…
Thank you so much for the fast shipping and great quality skirts for our youth cheerleaders. We had a competition and had to order at the last minute, and Superior Cheer saved the weekend for us! Thank you so much!! T-Royal
Date of experience: April 22, 2022
Thank you for your great review. Amanda - Customer Care Team
Sofia Berrett
1 reviews US
Great Quality, Fast Shipping
I ordered a sample Pom set from superior cheer, and found that it was better quality than the other sample pom sets I ordered. I quickly ordered an additional 19 pairs and received them very quickly, and didn’t even have to pay for shipping. I will definitely be using superior cheer again.
Date of experience: May 05, 2022
Thank you for your great review. Amanda - Customer Care Team
Nelson Olivera
1 reviews US
We order this item Back on 5:07/22 and…
We order this item Back on 5:07/22 and so far we haven't received the shoes , And you asking for a review "" Please send the item soon is possible Thank you
Date of experience: June 12, 2022
Thank you for your review. The shoe purchased is noted online as being temporarily unavailable. The review request is an automated email that sends a couple weeks after your order was placed. I apologize for the inconvenience. Per our conversation last week, the shoe is estimated to be available around 6/20. Amanda - Customer Care Team
Carrie Royal
1 reviews US
i returned an item and never got my…
i returned an item and never got my money back. They keep saying that they never received them. I would not buy anything from them again.
Date of experience: June 18, 2022
Thank you for your review. It looks like we have not received your returned merchandise. We will be happy to process a refund when the item arrives. -Andrea Stonestreet, customer care team
angie gonzales
1 reviews US
I loved my service!!
I loved my service!!
Date of experience: June 22, 2022
Thank you for your review. -Andrea Stonestreet, customer care team
Trish Jones
1 reviews US
Fast shipping
Fast shipping! I had to call customer service and they were so polite and helpful.
Date of experience: June 23, 2022
Thank you for your great review. -Andrea Stonestreet, customer care team
Ashley Jory
1 reviews US
Great
The shoes came very fast!!
Date of experience: June 23, 2022
Thank you for your review. -Andrea Stonestreet, customer care team
Alanna Henry
1 reviews US
The socks I ordered are back ordered
The socks I ordered are back ordered. But atleast you notified me they wouldn't be in til August. You got me the megaphone quickly that I ordered.
Date of experience: June 23, 2022
Thank you for your review. -Andrea Stonestreet, customer care team
Travis Sheppard
1 reviews US
Never received a refund, here we are A month later. No refund
I placed a order for warmup pants. Got a email maybe a few weeks later saying those items were on back order for several months away. Then was asked what I would like to do, receive a refund or wait. I said refund and the process was underway. Here it is a month later and I have yet to receive a refund. Emailed customer service and was told they checking in to it. Weeks later still no answer or refund. Never will I order from this company again.
Date of experience: June 25, 2022
Thank you for your review. We do not charge your card until the items ship. I apologize if there was some miswording used with the word "refund". We did not charge your card so there was no refund to issue. We cancelled the order and the preauthorization fell off. Please double check your bank statement. Amanda - Customer Care Team
Sabrina Gregory
1 reviews US
Ordered a Month Ago and Still No Product
I ordered my daughters Megaphone a month ago and still have not recieved it. I have emailed twice first time they said oh its shipping out any day and 3 weeks later still NOTHING. I understand they come from a manufacturer but a month really just seems way to long and thats a month with still NOTHING these girls need certain things for sideline season and we ordered the first of june as soon as teams were announced.
Date of experience: June 28, 2022
Thank you for your review. Per my email response yesterday, we are awaiting information from the manufacturer. Unfortunately, we won't have an update until they respond to us. They have not notified us of an issue with this specific megaphone. I will be in touch via email as soon as I have more information. Amanda -Customer Care Team
Buyer
1 reviews US
Get somewhere else
Shoes were good but the first pair of shoes I received was not what I ordered. Also to get the shoes I did order they had me pay the return shipping cost. Not too happy about the experience but once again the shoes are good quality.
Date of experience: July 05, 2022
Thank you for your review. Our records show a prepaid return label was emailed to you for the return, to which you confirmed receipt of. We sent a replacement pair to you right away due due to the error. If you still have an issue or concerns, please reach out to us again at [email protected]. Amanda - Customer Care Team
Cheer Mom
1 reviews US
Great product / Fast Shipping
Great product / fast shipping
Date of experience: July 24, 2022
Thank you for your review. Amanda - Customer Care Team
catherine schneider
1 reviews US
Will be a returning customer
Will be a returning customer! Competitive prices, great product & fast/free shipping. 10/10
Date of experience: July 28, 2022
Thank you for your great review. Amanda - Customer Care Team
Amber King cramerton panthers
1 reviews US
From the planning to production to…
From the planning to production to shipping we were blown away with the communication and experience. Our signs are beautiful. They were priced in a way that was affordable for our small rec team. Our rep was super responsive and made sure everything was exactly what we needed.
Date of experience: August 04, 2022
Thank you for your wonderful review. Amanda - Customer Care Team
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About
Since 2011, Superior Cheer proudly continues Pearison Inc.'s 50+ year tradition of quality products, prompt delivery, and outstanding customer service to cheer instructors and educators around the globe. Here you'll find a complete line of custom cheerleading uniforms, including cheerleading uniform packages and select uniform styles with free tackle twill, plus our huge selection of in stock merchandise. Superior Cheer has everything you need for a successful cheer season, year after year. We have a full team of sales and customer service representatives based in the US, as well as secure online shopping. And with fast and reliable shipping with Free Shipping on all orders $200 or more, Superior Cheer has you covered, every season.