Reviews 3.3
440 total
Michael
1 reviews US
Fast service and very helpful
Fast service and very helpful
Date of experience: September 30, 2021
Thank you for your review! Kelli - Marketing Department
Brianna Thompson
1 reviews US
The customer service here is amazing
The customer service here is amazing, responsive & super accommodating! At a time when shipping & supply are completely unpredictable, the staff at Superior Cheer went above & beyond to help our tiny cheerleaders (who ultimately won't have their original uniforms before the end of the season, ordered from another company by our team manager) get into something fabulous-- even when I ordered some wrong sizes!🤦🏼♀️ I absolutely intend on using this company for the long haul! --Cheer Mom
Date of experience: September 30, 2021
Thank you so much for your wonderful review! I am so glad we could get you something you love! Kelli - Marketing Department
Stefani Re
1 reviews US
Neve received my order
Neve received my order, no order number, no tracking, no emails for confirmation.
Date of experience: September 30, 2021
I am sorry to hear you haven't received your order yet. I am looking into this now and will inform our customer care team. Someone will get in touch with you soon once we find out where the hold-up is. Again, I apologize for your wait. Kelli - Marketing Department
Sassa Nicole Rodriguez
1 reviews US
The uniform fits perfectly
The uniform fits perfectly
Date of experience: October 01, 2021
Thank you for your review! Kelli - Marketing Department
Marga Pereira
1 reviews US
The uniform that I got was super…
The uniform that I got was super comfortable and nice
Date of experience: October 01, 2021
Thank you for your review! Kelli - Marketing Department
Rachel Walker
1 reviews US
Very pleased with the quality of the…
Very pleased with the quality of the pom poms & how fast they shipped!
Date of experience: October 01, 2021
Thank you for your review. Amanda - Customer Care Team
Belle Luca
1 reviews CA
The shirt that i got is comfortable and…
The shirt that i got is comfortable and decent
Date of experience: October 04, 2021
Thank you for your review! Kelli - Marketing Department
sarah
1 reviews US
Amazing quality and service
I am more than thrilled with my purchase! Great customer service over the phone, my order was shipped and arrived in less than two weeks, and the garments are exceptional!
Date of experience: October 04, 2021
Thank you for your review! Kelli - Marketing Department
Maegan Owen
1 reviews US
We absolutely LOVED the poms that we…
We absolutely LOVED the poms that we ordered from Superior Cheer!! I was so thankful to have them come in so quickly. They were the perfect color pink for our Pink out games during the month of October! Thank you so much for speedy service!
Date of experience: October 05, 2021
Thank you for leaving us a review! Kelli - Marketing Department
DAHS Cheer Boosters
1 reviews US
Custom poms
Only issue is we ordered custom poms that were supposed to be red and black with metallic white and the whit doesn’t seem any different than the red and black
Date of experience: October 06, 2021
Megan Heddlesten
1 reviews US
Great customer service
Great customer service! Thanks
Date of experience: October 07, 2021
Thank you for leaving us a review! Kelli - Marketing Department
Janet O
1 reviews US
Poor sizing and doesn't refund freight
I ordered shoes for my daughter, following the instructions that they provided online and when they arrived they were far too small. The company requires an RA number (clearly disclosed) but will only refund the shoe price. They charge for the shipping and then you have to pay to return the shoes. I would NEVER recommend them to anyone trying to but shoes online.
Date of experience: October 07, 2021
Thank you for your review. I understand how difficult shoe shopping can be online. Due to the rising costs of shipping prices, it is not economical to cover all shipping costs unless the return is covered under a manufacturing defect or a shipping error, but we have dropped our restocking fee to negate some of the costs for our customers. Kelli - Marketing Department
Lorraine Bonifazio
1 reviews US
My order came home fully and the…
My order came home fully and the customer service I received was impeccable.
Date of experience: October 08, 2021
Thank you for your review! Kelli - Marketing Department
Lisa
1 reviews US
Overall happy with our purchase
Overall happy with our purchase. However, what we originally wanted was able to be ordered online and then we got an email stating that they were not in stock. It would be helpful in the future for out of stock items to be updated accordingly.
Date of experience: October 09, 2021
Thank you for your review! Kelli - Marketing Department
Mary Raisor
1 reviews US
Product was exactly as described and…
Product was exactly as described and arrived quickly. Would use again!!
Date of experience: October 09, 2021
Thank you for your review! Kelli - Marketing Department
Brittany W.
1 reviews US
Ordered almost a month ago
Ordered almost a month ago, haven’t received most of the items I have ordered. No one from customer care has gotten back to me for almost 2 weeks now. Season is almost completely over and I ordered at start of season. The one item that did ship out to me was received quickly. But the rest of the items no where to be found. Would appreciate a response.
Date of experience: October 09, 2021
Thank you for leaving a review. I show that your order is in transit 9400111899561941502742. If you have any other questions please reach out to our customer care team at [email protected] Kelli - Marketing Department
Billie Blalock
1 reviews US
I never got my order in.
I never got my order in.
Date of experience: October 09, 2021
Thank you for your review. I am showing you ordered the Metallic Gold Pom, which is marked as out of stock on our website. That particular pom will not be available until December, but we may have other options for you. Please reach out to our customer care team at [email protected] to discuss further options. Kelli - Marketing Department
RichardTorres
1 reviews US
Ordered Poms that the website said were…
Ordered Poms that the website said were in stock. Paid for $44 for 3 day shipping. Waited a week with no response from Superior Cheer. Called and was told they will not be available till after winter. Terrible customer service.
Date of experience: October 10, 2021
Thank you for your review. I am sorry we didn't have the items you needed in stock. We do our best to get outages noted online as soon as we know of them, but it isn't uncommon for a few orders to get through before we can get those updated, unfortunately. Kelli - Marketing Department
Macy Clark
1 reviews US
Awesome!!
Great quality! Awesome communication! Quick shipping :))
Date of experience: October 10, 2021
Thank you for your review! Kelli - Marketing Department
Kathleen W.
1 reviews US
The package was completely smashed and…
The package was completely smashed and opened when it arrived. The problem in part may have been due to an oversized box, lack of secure taping, and perhaps, carrier negligence. Regardless, it was a miracle that the product wasn’t damaged or didn’t fall out of the box. Additionally, I understood that the product should have arrived much earlier than it did. Most importantly, the product is a good one!
Date of experience: October 11, 2021
Thank you for leaving a review. I see you ordered a riveted megaphone that ships directly from our vendor. Once a package leaves the building we cannot control how the carriers handle packages. I am glad to hear you didn't have any issues with your actual product. Kelli - Marketing Department
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About
Since 2011, Superior Cheer proudly continues Pearison Inc.'s 50+ year tradition of quality products, prompt delivery, and outstanding customer service to cheer instructors and educators around the globe. Here you'll find a complete line of custom cheerleading uniforms, including cheerleading uniform packages and select uniform styles with free tackle twill, plus our huge selection of in stock merchandise. Superior Cheer has everything you need for a successful cheer season, year after year. We have a full team of sales and customer service representatives based in the US, as well as secure online shopping. And with fast and reliable shipping with Free Shipping on all orders $200 or more, Superior Cheer has you covered, every season.