J
Jen
US
Review
Review of Superior Cheer
J
Jen
US
Jul 09, 2021
Order cancelled and never notified but payment was processed. Very confusing!
This review is not a remark on Lori (representative who helped me) rather a review on some poor business practices.
I ordered an in-stock single cheerleading uniform with ample time to arrive to me in time for a theatrical production. The order processed, payment confirmed, got a confirmation email with order #. I called today to follow up on the status because I never received tracking information. For some reason the order was put on hold, cancelled, or there was an issue. Lori could not tell me exactly because she was given insufficient access to more details. I now have to wait till Monday (today is Friday) to even find out if the uniform is in limbo, shipped and arriving, or order got cancelled. We open our production on Tuesday, so now it is just too late.
Receipt photo:
Date of experiance: Jul 09, 2021