Reviews 3.3
440 total
Apprehensive Customer
1 reviews US
I paid for next day shipping.
I paid for next day shipping, I allowed a day for processing. I never received a tracking number. I called to ask about my order. The worker was nice but had to make some phone calls to find out about it and said she would email me a tracking number. I waited another day, I had to call back to ask her what she found. She again told me that she would call me back. When she finally called back she said the shoe was out of stock. I was refunded my money a few days later. It does not seem like a company that should be used if you want guaranteed products. They seem as though they order from other warehouses when you order from them, so you might as well go to the actual vendor of what you want. Again, the lady I talked to was nice, but I fee as though I was scammed. Thankfully I did receive my money back but still never got email confirmation, receipts, anything. Just beware if you use them.
Date of experience: December 22, 2020
Thank you for your review. While we do stock many items, we also ship directly from vendor warehouses for some products to keep the retail prices as low as possible. Unfortunately we were not notified by the warehouse that the item you ordered was out of stock. We did refund you the full amount, along with a confirmation email, but we understand that someone auto reply emails are sometimes filtered out. Please check your junk folder or we would be more than happy to resend if needed. Amanda - Customer Care Team
Appreciated Customer
1 reviews US
Ordered the shoes almost a month ago
Ordered the shoes almost a month ago. Still haven't received. Don't like that they take their money out before shipping. Good thing competition got pushed back or wouldn't have them in time.
Date of experience: December 22, 2020
Thank you for your review. Our system charges the card when the order is processed to ship. If you'd like to email us at [email protected], we'd be happy to look into the tracking detail for you. When emailing, please provide your order number and the name and address used for this purchase. Thank you, Amanda - Customer Care Team
Appreciated Customer
1 reviews US
Great product
Came in mail quickly. Just what my girls needed. Thank you so much!
Date of experience: December 22, 2020
Thank you for your review. We appreciate your business and look forward to serving you in the future. Amanda, Customer Care Team
Coach D-C
1 reviews US
Our poms were perfect
Our poms were perfect. Honestly better than I expected. Usually with a great price you get a low quality, but these poms are well made and look great. I'll definitely be ordering our poms here from now on.
Date of experience: December 23, 2020
Thank you for your review. We are glad to hear you are happy with the quality of our poms. We appreciate having you as a customer and look forward to serving you again. Amanda - Customer Care Team
Appreciated Customer
1 reviews US
Great product! Friendly staff!
Megan Wilderman was patient, super friendly and most helpful. Our finished product was fantastic and inexpensive. I ordered three megaphones for our senior cheerleaders. The girls love them. Thank you!
Date of experience: December 23, 2020
Thank you for your review. We will pass your kind words to Megan, as they are always appreciated. Thank you for choosing Superior Cheer! Amanda - Customer Care Team
Andrew
1 reviews US
The kiddos loved their blankets!
The kiddos loved their blankets!! We ordered blankets and had them designed for our team, and personalized for each person. Throughout the process we were constantly communicated with about our product and it’s design. Overall it was an easy and stress-free process!
Date of experience: December 23, 2020
Thank you for your review. We are glad to hear you were pleased through the whole process. We appreciate your thoughtfulness of getting personalized items for your team and are glad to have been a part of that. Amanda - Customer Care Team
dinita ortiz
1 reviews US
I was able to find exactly what I…
I was able to find exactly what I needed and have it shipped to me without delay! As well have my question answered when I contacted customer service!! Awesome experience will definitely order again!
Date of experience: December 29, 2020
Thank you for the great review! We are happy we were able to assist you with providing information to help you choose the products that best fit your needs. We appreciate your business. Amanda - Customer Care Team
Online Customer
1 reviews US
Not happy w/shipping
I ordered my daughters cheer shoes back in November and still have not received them. The web site said it would take 3-7 business days to arrive. I understand the postal service is running slow however I have waited for over a month for her shoes to arrive. She is set to start practice in just over 2 weeks.
Date of experience: December 29, 2020
Thank you for your review. The postal delays are extreme this year due to the lack of manpower within the postal system. We apologize for the delay they are having that is causing packages to not deliver in a timely manner. If you have not already contacted us, please email us at [email protected] with your order number or the name and address used for the purchase. We can provide your tracking number and website information for you to watch for updates from the postal system. Again, we apologize for the postal delay. Thanks, Amanda - Customer Care Team
Coach Lee, GHS Varsity Cheer
1 reviews US
These are a high quality jacket at a…
These are a high quality jacket at a great price. I needed to add to my order and it was a breeze. The jacket arrived in a timely manner. I will purchase from this company again.
Date of experience: December 30, 2020
Thank you for your review. We are pleased to hear you that you were happy with the product and service received during your order process. We look forward to working with you again. Amanda - Customer Care Team
Appreciated Customer
1 reviews US
Very impressed.
Megaphone showed up earlier than expected! Great price, great quality and handle is easy to attach.
Date of experience: December 30, 2020
Thank you for your review. We appreciate the opportunity to serve you. Please call us whenever we can be of further assistance. Amanda - Customer Care Team
Appreciated Customer
1 reviews US
First time purchasing from Superior…
First time purchasing from Superior Cheer and was very satisfied with the customer service as well as the product purchased. The pom poms ordered were much nicer than picture depicts. We will be purchasing from Superior Cheer again in the future!
Date of experience: January 06, 2021
Thank you for your review. We are glad you were pleased with the ordering process and with the quality of the product received. We look forward to serving you in the future. Amanda, Customer Care Team
Lucia Rivera
1 reviews US
Easy
Easy , fast shipping , great prices ... Megaphone I ordered was perfect , I will definitely order again from here .
Date of experience: March 08, 2021
Thank you for the great review! We appreciate your business and look forward to working with you in the future. Amanda - Customer Care Team
Meagan Bokovoy
1 reviews US
Extremely quick response!
Extremely quick response!
Date of experience: March 08, 2021
Thank you for your review! We are happy you were pleased with the quickness of the shipment. Amanda - Customer Care Team
Courtney
1 reviews US
They did an awesome job getting us what…
They did an awesome job getting us what we wanted quickly! The prices were very fair and they worked quickly over the holidays. They also worked quick to make the changes we requested. Only thing I wish they did was give us more design options in the process.
Date of experience: March 08, 2021
Thank you for the amazing review! We do start the design process with some of our more popular styles for those who need a quick turn around, but our prints can be completely customizable. We look forward to working with you in the future. Amanda - Customer Care Team
Rachael Bush
1 reviews US
My daughter likes the shoes they are…
My daughter likes the shoes they are quite comfortable
Date of experience: March 15, 2021
Thank you for your review. Comfort is important with cheer shoes and we are happy she is pleased with the style she received. Amanda - Customer Care Team
Andrea Gomez
1 reviews US
My card was charged when I placed my…
My card was charged when I placed my order back in the beginning of March and now again on 4-5-21 when I only received one item.
Date of experience: April 09, 2021
Thank you for letting us know. When placing on order online, there is a pre-authorization that is pending on the transaction. The card is actually charged when the item ships and the pre-authorization falls off. If you have any further questions, you may contact [email protected] -Andrea Stonestreet, Customer Care
Chambersburg Trojans
1 reviews US
Dissatisfied
My order has not arrived, rep couldn’t find order or tracking and was to email back last night and didn’t, very upset and need items for an event on Tuesday
Date of experience: April 11, 2021
Thank you for your review. Your phone call inquiring about this order was right before the close of business hours on Friday. We have contacted the bow manufacturer for the shipping info and I will email that to you as soon as we have it. -Andrea Stonestreet, Customer Care
customer
1 reviews US
So helpful and the response to my…
So helpful and the response to my questions and quote was super fast. Would recommend and order again.
Date of experience: April 12, 2021
Thank you for your review. Amanda - Customer Care Team
customer
1 reviews US
Great sizes to choose from
Fast shipping!! And awesome to find toddler size cheer shoes!!
Date of experience: April 12, 2021
Thank you for the great review. We are happy to provide shoes small enough for the little ones. Amanda - Customer Care Team
Sebastopol Attendance Center
1 reviews US
received merchandise very quickly and…
received merchandise very quickly and great customer service. Also, great quality
Date of experience: April 16, 2021
Thank you for your review. -Andrea Stonestreet, Customer Care team
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About
Since 2011, Superior Cheer proudly continues Pearison Inc.'s 50+ year tradition of quality products, prompt delivery, and outstanding customer service to cheer instructors and educators around the globe. Here you'll find a complete line of custom cheerleading uniforms, including cheerleading uniform packages and select uniform styles with free tackle twill, plus our huge selection of in stock merchandise. Superior Cheer has everything you need for a successful cheer season, year after year. We have a full team of sales and customer service representatives based in the US, as well as secure online shopping. And with fast and reliable shipping with Free Shipping on all orders $200 or more, Superior Cheer has you covered, every season.