Reviews 4.4
24,338 total
James Piper
1 reviews US
Shirts have not arrived yet
Shirts have not arrived yet. Latest delivery date was 4th.
Date of experience: November 27, 2023
We are so sorry you have not received your order. We have looked into this further, and it appears that your package may be lost in transit. We will reach out to you privately so we can work toward a resolution. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Luis Baltazar
1 reviews US
Shipping has always been a problem
Shipping has always been a problem, need to get rid of GIS and stick to UPS or FEDEX for shipping
Date of experience: November 28, 2023
Hi Luis, Thank you for providing your feedback. We value your insights on the shipping experience and apologize for any inconvenience it has caused. Ensuring reliable delivery is a priority for us, and we appreciate your understanding. Your comments are crucial as we continually work to improve our services. If there are specific details or order information you'd like us to investigate, please contact our customer service team. We appreciate your business and are committed to ensuring your satisfaction. Thank you for bringing this to our attention, and we look forward to the opportunity to enhance your experience in the future. Customer Service Team https://www.shirtspace.com (877) 285-7606 | [email protected] All About Apparel
Pernell Baisden
1 reviews US
If I could have given you a zero
If I could have given you a zero, I would have. You guys picked between baby xs and regular xs and gave me what you had based on colors. I ended up with 15 shirts for babies. There's no way you couldn't tell what you were doing. So instead or ever ordering from you again. I took a picture of this page and I'm sending it to all my social media. Telling all my friends to post it on theirs as well. I know there's no good that will come of what you did, but I'm not satisfied with that alone. So spreading the word around the cou try.
Date of experience: November 27, 2023
Hi Pernell, Thank you for your message. We acknowledge your concerns regarding the order you received. Upon reviewing the details, it is evident that both of your orders were placed for youth shirts, as per your selection. Our team made genuine efforts to assist and gain clarity on the issue through email correspondence. Unfortunately, our attempts to help were not successful. To address the situation, we have initiated a free return for one of the orders and processed a refund for the other. We consider this matter resolved. Happy Holidays Leanna Martin Customer Service Team Manager P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
SANDRA MORROW
1 reviews US
Customer service
I realized, within 10 minutes, that the delivery address was incorrect. I emailed and got a fast response. I was told it was too late to do anything about the situation. That the warehouse was fast and it was too late. In no more than 30 minutes time, the order was already filled??? was told to contact the shipper. This stinks.
Date of experience: November 22, 2023
I am so sorry if there was a misunderstanding. When you contacted us, we provided several options and asked that you let us know if any of the options were feasible so that we could further evaluate a possible solution. We have not yet received a reply. As I mentioned in our email communication, your experience is very important to us, and we would like to work toward a resolution. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
robert kancler
1 reviews US
Never received shipment
Never received shipment. Delivery was horrible.
Date of experience: November 09, 2023
I am so glad we were able to connect today and talk about the issue with the delivery of your package. As I mentioned on the phone, if you ever have a problem with a carrier, please contact us. We want you to receive your order successfully and will do everything we can to get you taken care of as quickly as possible. We are happy we could come to a resolution for this order, and we look forward to working with you again soon. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Jacalyn Dhoore Becker
1 reviews US
I sent the shirts back because they did…
I sent the shirts back because they did not fit and am waiting to get reimbursed.
Date of experience: November 12, 2023
Thank you for taking the time to write a review. We are so sorry if this has caused any frustration. Refunds can take up to 10 business days once our warehouse has received them. I did look into your return closer, and it looks like your return is complete. We were able to issue your refund within the 10-day window. We will reach out to you privately to be sure there are not any additional questions. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.
amber stewart
1 reviews US
Hard to review something I still havnt…
Hard to review something I still havnt received
Date of experience: November 11, 2023
Hi Amber, Thank you for your review. We sincerely apologize for the delay in receiving your order. We understand how vital transit time is and sincerely apologize for this inconvenience! Upon review, we observed that your order was dispatched via UPS Mail Innovations, and unfortunately, the carrier has not provided any updates. To fix this, we have started the process of sending replacements to make sure you get your order as soon as possible. Customer Service Team https://www.shirtspace.com (877) 285-7606 | [email protected] All About Apparel
George Wheeler
1 reviews US
Paid extra to get faster shipping and…
Paid extra to get faster shipping and the product still hasn’t shown up :-(
Date of experience: November 14, 2023
We truly appreciate your review, and we want to extend our heartfelt apologies for the delay you experienced with your order. Upon closely tracking your shipment, we observed that it underwent several transfers with UPS, leading to an unexpected delay. We understand how frustrating this must have been for you. On a positive note, we're relieved to inform you that your order has finally arrived today. Please accept our sincere apologies for any inconvenience caused, and we genuinely appreciate your understanding in this matter. I am going to reach out privately to get this resolved with you. If there's anything else we can do to make things right, please don't hesitate to let us know. Sincerely, Allison Bell Customer Service Team P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642
Shawayne Minto
1 reviews JM
The quality of the shirts are not…
The quality of the shirts are not consistent
Date of experience: November 10, 2023
Hi Shawayne, Thank you for sharing your feedback regarding the inconsistency in the quality of the shirts. We value your input and would like to learn more about your experience to address the issue as soon as possible. We will be reaching out soon, and please keep in mind that we provide free 60-day returns for any items that do not meet your expectations. Your satisfaction is our priority, and we're committed to ensuring a positive experience for you. Customer Service Team https://www.shirtspace.com (877) 285-7606 | [email protected] All About Apparel
Myra Salvador
1 reviews US
my order was not verified and caused me…
my order was not verified and caused me some many troubles and were unnecessary to have gone thru that. no call to me as a customer to see what the issue or what the problem was. I'm very upset and unhappy.
Date of experience: October 31, 2023
We sincerely apologize for any dissatisfaction you may have experienced with your recent purchase. Our records indicate that your order was placed on October 31st and dispatched on November 1st. Upon reviewing the details, we noted that you utilized PayPal for payment, and the shipping address provided during checkout was the destination for the shipment. Regrettably, it appears that during the attempted delivery by USPS, the resident refused the shipment, resulting in its return to our warehouse. We understand the inconvenience this has caused. While it is unclear what specific verification you may require regarding your order, I will personally reach out to you to address any concerns and work toward resolving the issue. Your satisfaction is of the utmost importance to us, and we are committed to finding a satisfactory resolution. Customer Service Team P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
John Hogue
1 reviews US
Product was not received and I have not received any response yet to my complaint!
Order never arrived.
Date of experience: November 05, 2023
Thank you for taking the time to write a review. It appears that your original estimated delivery window ends tomorrow at the end of the business day. Because your package is with USPS, they do not always scan their packages, so it is a little harder to watch the progress of your package than it is with UPS or other major carriers. If your package does not arrive by the time our estimated delivery window expires, we can consider it lost, and we are happy to send replacements. I will reach out to you privately, and I will keep an eye on your order so that I can confirm you receive your items successfully. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Kyle Ross
1 reviews US
My $600 plus order was lost
My $600 plus order was lost, and there has been no response.
Date of experience: October 20, 2023
We are sincerely sorry that you are frustrated. It looks like you spoke to one of our representatives, and they were able to start a UPS investigation on your package. It appears that a phone number instead of a complete address was entered at checkout. When there is a mistake on an address, we start a UPS investigation right away, but they do take time to complete. We will be in communication as soon as we have a resolution, but in the meantime, please feel free to reach out to us at any time for a status update. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Jennifer Janning
1 reviews US
I have ordered several times from you…
I have ordered several times from you guys. This time 90% of the shirts were dirty. Very disappointed Jennifer Janning
Date of experience: October 18, 2023
Hi Jennifer, We appreciate your feedback and would like to extend our gratitude for taking the time to leave a review. Your input is highly valuable to us, as it enables us to continually improve our services and better serve our customers. We deeply regret the inconvenience you experienced with your recent order, where you received items that did not meet our quality standards. Our dedicated warehouse team is tirelessly working to ensure all orders are processed efficiently, but occasionally, oversights do occur during the picking process. In such situations, we want to assure you that customer satisfaction is our top priority. To address this issue and make it right, we would like to offer you the option of receiving free replacements for the items in question. Your satisfaction is of utmost importance to us, and we are committed to rectifying this situation promptly. To further discuss this matter and explore the replacement option, we will be reaching out to you privately. Your feedback is essential, and we are eager to resolve this issue to your satisfaction. Once again, we sincerely apologize for any inconvenience you may have encountered and thank you for your patience and understanding. We look forward to the opportunity to make this right and ensure a more positive experience in the future. Sincerely, Kourtni Williams Customer Service Team P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Jen Kosiec
1 reviews US
I never received my order
I never received my order. I ordered it beginning of October....it was a sample shirt. I had to go with a different company. Very sad..
Date of experience: September 27, 2023
We are sincerely sorry your order was lost in transit. If you ever have a missing package, please contact us so that we can work toward a resolution. I do see that one of our representatives was able to get you taken care of today in regard to this issue. Your experience is our number one priority. We want you to receive your order, and it be satisfactory. If this happens in the future, we would sincerely love the opportunity to help and look forward to working with you again soon. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Casey Ruffin
1 reviews US
My address was wrong and when I called…
My address was wrong and when I called minutes after ordering to correct it I was told that wasn't possible and I had to pick up at the original address, which was 3 hours away. The delivery said it was delivered ay 1:57pm on Thursday which was not true. It wasn't delivered until Sunday night. I had someone at that address after the delivery was posted to mail it to me but it wasn't there. Therefore I still have not received my order.
Date of experience: October 23, 2023
We sincerely apologize for any inconvenience you may have experienced due to the non-receipt of your items. Our automated shipping label generation system is designed for efficiency and accuracy; however, it does not allow for manual modifications by customers or our team. We are committed to providing exceptional customer service, and we always strive to assist in any way possible. However, in cases where an incorrect address has been input and cannot be canceled, our ability to rectify the situation is quite limited. We genuinely regret any inconvenience this situation may have caused and hope for the opportunity to serve you again in the future. Your satisfaction is of utmost importance to us, and we remain dedicated to ensuring a positive experience for all our valued customers. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Peter Fox
1 reviews US
Shirts shrank more than one size after…
Shirts shrank more than one size after washing. I have many Giodan shirts that didn't do that. Terrible
Date of experience: October 14, 2023
Thank you for sharing your experience with us regarding your Gildan shirts. The G640 is 100% cotton and does have a chance to shrink, depending on how you launder the shirt. I will reach out personally to see if we can resolve your concerns. Customer Service Team P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Kristi Waits
1 reviews US
Shirts delivered to an old address
Shirts delivered to an old address. When I contacted shirt space, they told me it was my PayPal account that had the wrong address. However, I’ve ordered and paid for things through PayPal since I moved and I’ve gotten everything at the correct address. Their response was that was a post office and mine problem. I will not be ordering shirts from this company again.
Date of experience: October 12, 2023
We sincerely apologize for any inconvenience you may have experienced due to the non-receipt of your items. Our automated shipping label generation system is designed for efficiency and accuracy; however, it does not allow for manual modifications by customers or our team. We are committed to providing exceptional customer service, and we always strive to assist in any way possible. However, in cases where an incorrect address has been input and cannot be canceled, our ability to rectify the situation is quite limited. We genuinely regret any inconvenience this situation may have caused and hope for the opportunity to serve you again in the future. Your satisfaction is of utmost importance to us, and we remain dedicated to ensuring a positive experience for all our valued customers. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Barbara Williams
1 reviews US
The sweatshirt was a very scratchy
The sweatshirt was a very scratchy, not soft fabric. Customer service made it very easy to return.
Date of experience: October 12, 2023
Thank you for sharing your experience. We are so happy that you had a great experience with our customer service. I will reach out via email if there is any way we can help you further to give you that 5-star service. Customer Service Team P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
Michael Coleman
1 reviews US
I received my shipment late and was…
I received my shipment late and was unable to provide the order on time .
Date of experience: October 05, 2023
We are sincerely sorry for the inconvenience. As one of our representatives mentioned in the email communication that was sent, there was an unexpected delay because of a fire in the warehouse that was originally shipping your order. This was an unprecedented event that we worked very hard to resolve as quickly as possible. I do see that your order arrived 2 business days later than originally expected, and we are sincerely sorry. Our delivery dates are usually very accurate, but they are not guaranteed because there are occasionally delays we can not predict, which is what happened with your order. Again, we are very sorry for the delay, and if there is anything else we can do to make your experience a better one, please let us know. Andrea Armstrong Customer Service Team Lead P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
JP
1 reviews US
Shipping time not as advertised.
Product itself was fine, but I paid $12 for overnight shipping (I needed it for a costume party that night) and it didn't come until a day later, making it pointless. Because of this, will not order from here again.
Date of experience: October 12, 2023
Thank you for sharing your experience with us. Currently, we do not offer overnight shipping. However, we offer ground shipping that sometimes can come the next day, depending on where we have stock and where you are located. Sadly, we cannot guarantee these delivery times, as UPS themselves won't guarantee it. This is why we communicate our shipping times as estimated. The good news, though, is we offer free returns for items you no longer want or can no longer use. I will reach out personally via email. Customer Service Team P: (877) 285-7606 | F: (866) 327-2831 ShirtSpace 7509 S 5th St. Suite 113-C Ridgefield, WA 98642 www.shirtspace.com
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At ShirtSpace.com, we have a huge selection of wholesale blank apparel for screen printers, hobbyists, and everyone in between! Our prices are competitive, we offer quick and affordable shipping, and we value each one of our customers. With a huge variety of reputable brands and bulk t-shirts to choose from with quality that is second to none, we’re thrilled to offer blank apparel and unbeatable customer service that will not disappoint!