Initial order over a year ago want not bad. Quality of polos was not what we expected but for the price, we got what we paid for. Every order after that the quality and products were getting worse and worse. Placed order for Christmas, somehow order was "shipped to wrong customer" but they had no idea who it was. Customer who received it was honest enough to call Queensboro and we received the order and this one was good. Placed a few more orders but the last two were not acceptable. Our logo is usually 4" tall, products received were 2" tall. Queensboro claimed it was the logo file that was sent and we approved it. Well not sure how to tell what size the logo is on the computer if they do not disclose it. In the end Queensboro "terminated our business with them, on their end" and it was not the owner or a management person who decided it, it was the "head person in charge of ????" So this person makes decisions for the company. Asked multiple times for "Fred, the owner" to contact me and was always told that "Fred doesnt make calls to anyone" ..... really? Fred doesnt care about customers that are not satisfied ? Interesting concept. All this after Queensboro agreed to remake the last order with the correct size of logo AND we already had another order going into production and that was cancelled also. Our money was refunded in full but just proves they dont deliver on their words to make things right.