Reviews 4.2
1,519 total
Leslie Norris
1 reviews US
This bed is great
This bed is great. Can’t seem to find my exact number yet but the bed is awesome. The delivery and set up had a few issues and you were quick to solve the problem.
Date of experience: July 29, 2019
Thank is great to hear Leslie. If you need any help finding your number please don't hesitate to give us a call. We have a couple tips and tricks that may help. Sincerely, Personal Comfort
Kimberly Beckham
1 reviews US
I had a sleep number bed for about 15…
I had a sleep number bed for about 15 years I started doing research when it was time to buy another one. I found the comparison of personal comfort and sleep number side by side. There are no words to express I made the perfect choice with personal comfort. I was able to get a much better better bed for a lot less money and you can upgrade your bed at any point to get to the top of the line bed you want.
Date of experience: July 29, 2019
That is a great feeling Kimberly! We are so happy you decided to choose us and save money in the process. Thank you for having faith in us. If there is ever anything you need, please give us a call, as we are here to help. Sincerely, Personal Comfort
Kenneth Alley
1 reviews US
4 is all I can give you
4 is all I can give you
Date of experience: July 31, 2019
Thank you for taking the time to give us 4 stars. We would love to get it up to 5 stars. So please let us know what we can do to make that happen. Sincerely, Personal Comfort
Erica Carroll
1 reviews US
Not worth it
I just received and set up my new bed. I was so excited and ready for a good night's sleep at last! But apparently I didn't fully read the description of my bed properly or I would have seen that the product I thought I was buying and the product I received were not the same. Much to my disappointment the A2 bed I just bought (that I put a rush on buying because the sale supposedly ended last week, yet I see now is still going) is not made the way it shows in the video I watched from the website, and where are the "comfort layers" I now see mentioned in the specs? Where is the foam I see in the assembly instruction video? Why did I receive an owner's manual with a page specifically showing me parts I should have, that I do not have and upon calling customer service finding out that my bed comes with none of these things? What i have ended up with is basically two air mattresses with remotes, with foam rails around them (that by the way didn't fit properly no matter which way I rotated them) that I have to climb over to get out of bed, zippered together in a bag, that I now have to go purchase another accessory for in order to meet my minimum sleep comfort. One of the biggest selling points for me was the way this bed was shown to be constructed and I found out only after receiving it and opening it that I was completely misled. I'm very dissatisfied and disappointed but will likely make the best of it since I would be bedless, and I'm not willing to pay the restocking fee or whatever it may cost to send back. If you're looking at this bed make sure you call them and ask them to describe EXACTLY what you are purchasing. I'm regretting that I didn't do that.
Date of experience: July 31, 2019
Dear Erica, Can you please confirm that you had a genuine buying experience with our company? We see you mentioned the A2 number bed mattress. The bed in the video was the A8 number bed mattress. The A8 is a 13" number bed with 7" total of comfort layers and currently is on sale for $2,249.99. The A2 is our entry level mattress it's only 7" thick with 2" of comfort layers and is on sale for $849.99. There is a BIG difference between these two models. We sincerely apologize if you feel you were misled, however we do mention the product names several times within the video. If you want what's in the video we suggest you purchase the A8 Queen. You will not be disappointed. Once we confirm that you had a genuine buying experience, we'd be happy to discuss options for getting you to a better level of comfort. Sincerely, Personal Comfort
Morris Brim
1 reviews US
First 90 day review.
First, the bed seems very comfortable. Still making small adjustments. Motors on adjustable base very quiet, impressive. Watching remote constantly for air pressure loss or gain. The bed being totally built and shipped to my home very impressive. Bed base legs very nice. Remote touch pad and operation also very impressive.I am surrounding bed with full frame complete with headboard and footboard.
Date of experience: August 03, 2019
That is awesome to hear Morris! We are very happy you are enjoying your Personal Comfort mattress. If you ever need anything please don't hesitate to contact us. Sincerely, Personal Comfort
TODD & SHERI M.
1 reviews US
The bed is awesome
The bed is awesome! We watched the video showing Personal Comfort vs Sleep Number and from this we choose Personal Comfort. I recommend anyone that is interested in this type of mattress watch the video on their website. The quality is just like shown. The reason for 1 star less is that the video stated all beds come with brackets for the headboard, ours didn't! It took almost 1 month to receive them. The customer service is good, they judt couldn't tell us when we'd receive the brackets so we couldn't complete our bed set. Overall very happy with the purchase and have recommended to family & friends.
Date of experience: August 03, 2019
Dear Todd & Sherri, Thank you for an awesome review. We are very happy that you love your Personal Comfort mattress. We are sorry you could only give us 4 stars, as our mattresses do not come with headboard brackets. In the future we will make this more clear. Again, we are very happy you're sleeping great! Happy sleeping. Sincerely, Personal Comfort
Val Flesher
1 reviews US
The white glove was poor
The white glove was poor. My sheets tore after 3 washes. But my salesman has been more than helpful to fix everything!!!! Grateful for JC!!!!
Date of experience: August 03, 2019
Dear Val, Thank you for your feedback, we sincerely apologize for the issues you experienced with our white glove partner. We will share your feedback with our team. Your sheets are warrantied so if they continue to have issues we'll make sure they are replaced free of charge. We look forward to an updated review after you've had time to sleep on your new number bed. Sincerely, Personal Comfort
Peter Preza
1 reviews US
Excellent Customer Service
I called Customer Service this morning because the comfort level of my bed was not what I was expecting (when compared to their competitor). I spoke with Carlos (he was amazing!!!) and within minutes we agreed that he will be sending me 1” gel foam and a thinner mattress cover. I will recommend Personal Comfort to anyone looking for an adjustable air mattress bed.
Date of experience: August 03, 2019
Thank you for such an awesome review Peter. We will always do anything we can to help you sleep better! Also, Carlos is awesome and I will make sure he reads your review. If you ever need anything else you know where to find us. Sincerely, Personal Comfort
Lacy Raymer
1 reviews US
I love my bed
I love my bed. I can finally sleep threw the night. Before I got my bed I was sleeping on my floor just to get some relief. But so glad I made the best decision.
Date of experience: August 04, 2019
That is amazing to hear Lacy! We are happy you no longer have to sleep on the floor to get the relief you need. Thank you for picking us, and we hope your great sleep continues. Happy sleeping! Sincerely, Personal Comfort
Randy Fleischacker
1 reviews US
Very satisfied with our Personal…
Very satisfied with our Personal Comfort bed. No issues at all. Set up team was fantastic. Quick no mess or hassle. It took several nights to find my comfort level. But everything I expected.
Date of experience: August 05, 2019
Thank you for the kind words Randy. We are very happy you are sleeping great in your Personal Comfort. We would love to get your review bumped up to 5 stars. If there is anything we can do to help please contact us, we are here to help. Sincerely, Personal Comfort
JRhoades
1 reviews US
Best purchase I’ve made!
The bed is extremely comfortable and adjustable for each person. I have slept better than I have in years. Love the anti-snore positions and the ability to sleep sitting up to relieve headaches or congested nights. The massage capabilities are truly relaxing and soothing. My husband loves the bed too.
Date of experience: August 05, 2019
Thank you for a great review! We are very happy you and your husband are sleeping great and that you are loving all the features of your mattress and adjustable base. Thank you again for the review. Happy sleeping. Sincerely, Personal Comfort
steve falls
1 reviews US
The bed and flex 4 base are great
The bed and flex 4 base are great. The reason I gave 4 stars instead of 5 is my white glove service was not very great. They had no experience setting up the flex 4 base and did not know how to unpack it. I'm sure other areas have better setup teams.
Date of experience: August 05, 2019
Thank you for taking the time and writing us a review Steve. We do use a third party delivery service and it is mostly out of our control. We try and try to educate them to have knowledge around our product. We are sorry your team was one of the uneducated ones. I will bring this up to our national rep with XPO so we can stop this from happening. Thank you again for the feedback Steve, we hope you are sleeping great! Sincerely, Personal Comfort
Larry Miner
1 reviews US
A pricey very comfortable adjustable…
A pricey very comfortable adjustable bed. We got every penny's worth. We have had it about two months. Last night, my wife (unknowing to me at the time) climbed out of bed and adjusted the height of the headboard. I had it raised to about 20 degrees, she lowered it down and I quit snoring instantaneously.
Date of experience: August 05, 2019
That is awesome to hear Larry. Im glad your wife is taking advantage of the anti-snore feature. Thank you for taking the time to share your story and for writing us an amazing review. Happy sleeping. Sincerely, Personal Comfort
Diane Taylor
1 reviews US
Bed is smaller and shorter than former…
Bed is smaller and shorter than former king bed. On occasion, the head will change when foot is selected.
Date of experience: August 06, 2019
Dear Diane, Thank you for taking the time to write a review. We'd like to get some more information from you as our king beds are built to the industry standard measurements of 76" x 80." We do see you ordered a split-king bed which is two twin xls side-by-side. We'd like to also better understand what is happening when you say that the "head will change when foot is selected" as that should not be happening. Someone will be reaching out to you soon. Sincerely, Personal Comfort
Kenneth Thorn
1 reviews US
A couple of things.
A couple of things. The bed is about as comfortable as my old sleep number. Not.much different. What would make it better is this. Incorporate voice commands with Google home. Include an inbeded sleep monitor system not the strap that attaches access the bed. Put the under bed light control on the control pannel by the bed and not just on the phone app. This makes it too difficult in the middle of the night to turn on the under bed light
Date of experience: August 08, 2019
Dear Kenneth, Thank you for taking time to give us detailed feedback regarding your order. We are glad to hear the Personal Comfort is as comfortable as your old Sleep Number. We appreciate your suggestions regarding what could help improve our product. We will take your comments into consideration. Please let us know if there is anything we can to do help you sleep better. Sincerely, Personal Comfort
RUTH DAY
1 reviews US
we have been so happy with our purchase…
we have been so happy with our purchase of our Personal comfort bed. Before we were having sleeping problems and waking up with sore backs. But not anymore. It took a little while to get our numbers right but once we did, we have slept great. No back aches , just restful sleep. So glad we chose you. Also the Quality of this bed is outstanding. I am trying to convince other family members to choose this bed.
Date of experience: August 08, 2019
That is amazing to hear Ruth! We are thrilled we could help you find a great night's sleep, and now you both waking up with no more pain. Which is awesome! We are happy you decided to pick us too, and if there is ever anything you need in the future, please give us a call. Happy sleeping Ruth. Sincerely, Personal Comfort
David Howey
1 reviews US
Everything was good except delivery
Everything was good except delivery, I asked them if they were the ones to install and they said no, then when they sent out the installers it was the same two people that said they were not the installers. My bed sat in my garage because of this.
Date of experience: August 08, 2019
Dear David, We sincerely apologize for the miscommunication from the XPO delivery agent. We have brought this up with our national representative in the hopes they can work on a resolution. Would you please be so kind as to update your review based on your sleeping experience with the product? The delivery portion is hired out to a third party and out of our control but we take pride in our manufacturing and the quality of our products and would really like your feedback based on our number bed mattress. Sincerely, Personal Comfort
Cindy Cobb
1 reviews US
Love my bed.
The staff at Personal Comfort were very knowledgeable and professional. The buying experience was so easy. The setup was smooth and the bed is so comfortable. I highly recommend Personal Comfort for your next mattress choice.
Date of experience: August 08, 2019
Thank you for such kind words Cindy! We are proud to call you one of our customers. It makes us so happy to hear you are enjoying your Personal Comfort mattress, and we hope you do so for a very long time! Please contact us with any questions you may get in the future. Happy sleeping Cindy! Sincerely, Personal Comfort
William Linebaugh
1 reviews US
It took a while but we finally got it…
It took a while but we finally got it and my brother is very happy with it.
Date of experience: August 09, 2019
Thank you for a great review William! We hope your brother continues to love his mattress and if he needs anything, please have him contact us. Happy sleeping. Sincerely, Personal Comfort
Thomas Thompson
1 reviews US
Great bed Split King had white glove…
Great bed Split King had white glove set up went well. Sleeping great with Zero-gravity watching the big screen.
Date of experience: August 09, 2019
Thank you for the great review Thomas!It's great to hear you're enjoying your mattress and adjustable base. If you ever need anything or have any questions, please don't hesitate gives us a call. Happy sleeping. Sincerely, Personal Comfort
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About
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.