Reviews 4.2
1,519 total
Jim Polanosky
1 reviews US
Great Experience !!!!
The quoting and ordering process was very smooth! Delivery was made in 4 weeks, which is exactly what was quoted! We were pleasantly surprised when we unpacked the mattresses - they were already assembled! All we had to do was put them on the frames (Split King, Twin XL), connect the air lines, and pump the mattresses up! The combination of adjustable frames and mattresses have allowed my wife to sleep in the bed again, something she's not been able to do since her surgery for breast cancer! She's DEFINITELY a happy camper now!! And so am I (..happy wife, happy life.....) Thank You!!
Date of experience: January 22, 2024
Dear Jim, Thank you for taking the time to write a detailed review about your experience with Personal Comfort. We are so thankful and blessed that your Wire is a "Happy Camper" now that she's sleeping in her bed again. Sincerely, Personal Comfort
Lori J.
1 reviews US
You all are always consistent with the…
You all are always consistent with the quality of products offered. I've had my bed for years and still love it. I always order my sheets and mattress protectors through you. Just received my last order and sheets were soft as butter!
Date of experience: January 18, 2024
Dear Lori, Thank you for taking the time to write about your experience with Personal Comfort. We thank you for being such a loyal customer all these years and appreciate your nice comments about the quality of our products. Sincerely, Personal Comfort
Sharain Jones abs Allen Jones
1 reviews US
Very kind and courteous gentleman as…
Very kind and courteous gentleman as well as helpful
Date of experience: February 21, 2024
Thank you for the very kind compliment and the 5-star review. We appreciate you and thank you for your business. Sincerely, Personal Comfort
Richard
1 reviews US
Great product at a very competitive…
Great product at a very competitive price, j Keep up the good work.
Date of experience: January 25, 2024
Dear Richard, Thank you for the wonderful 5-star review! We appreciate you as a customer and thank you for your business. Glad to hear our prices were competitive. Happy Sleeping, Personal Comfort
M.D.
1 reviews US
Excellent customer service
Excellent customer service. Had an issue with the bladder after having the product for almost three years. Called customer service and it was immediately resolved.
Date of experience: January 04, 2024
Hello, Thank you for taking the time to write a 5-star review about your recent experience with our Customer Service team. We are happy they were able to resolve your service needs. Sincerely, Personal Comfort
charles gudewich
1 reviews US
The purchase and installation were…
The purchase and installation were performed as advertised. The personnel involved with the installation were helpful and friendly in setting up and operating the bed
Date of experience: January 26, 2024
Dear Charles, Thank you for taking the time to write a 5-star review about your experience with Personal Comfort and the installation team. We are happy everything went smoothly for you. We wish you many restful nights ahead. Happy Sleeping, Personal Comfort
Troy Calvin
1 reviews US
The bed I received was not the bed
The bed I received was not the bed. I was supposed to get after months of waiting for a response. I finally had to call back. And the lady that was in charge with it wasn't working there. No more, so it was sitting on her desk. In other words, nothing got done. And I am stuck with a bed that I didn't order because a timelime is too long. About everything they told me was gonna happen. Did not happen very dissatisfied with the whole company. I've contacted a many times with no response to get anything solved.
Date of experience: August 10, 2023
Dear Troy, Thank you for taking your time to write about your experience with Personal Comfort. We sincerely apologize about the miscommunication on our end of things and look forward to making this right for you. We assure you we will do what we can to help resolve this. Again, we are truly sorry. Sincerely, Personal Comfort
Robert Shelton
1 reviews US
We are very well satisfied with our…
We are very well satisfied with our purchase. Good quality and service.
Date of experience: January 30, 2024
Dear Robert, Thank you for taking the time to leave us a 5-star review. We are glad to hear you are happy with the quality and service Personal Comfort provided you with. We wish you many restful nights ahead. Happy Sleeping, Personal Comfort
Michael Holly
1 reviews US
Pieces missing from order.
Pieces missing from order.. Called and left message and never received a call back... Headboard predrilled holes didn't line up.. Don't even think we received the right bed.. Oh well, live and learn.. Will shop elsewhere and not recommend them..
Date of experience: February 12, 2024
Dear Michael, We apologize for the inconvenience and can assure you one of our sleep specialists is going to make this right for you. Sincerely, Personal Comfort
Phillip Mortensen
1 reviews US
Pleased Customer
We are very pleased with our bed purchase. We believe that both of us are sleeping better.
Date of experience: February 09, 2024
Dear Phillip, Thank you for taking the time to leave us a 5-star review regarding your experience with Personal Comfort. We appreciate your business and wish you many restful nights ahead. Happy Sleeping, Personal Comfort
joe N sheri C
1 reviews US
Customer serice was very good.
Customer serice was very good.
Date of experience: February 16, 2024
Dear Joe & Sheri, Thank you for the wonderful 5-star review regarding the Personal Comfort service team. We wish you many restful nights ahead. Happy Sleeping, Personal Comfort
Poipu Torres
1 reviews US
Queen mattress A5
I got all my items except the in home setup. Personal Comfort I would recommend to anyone because of quality, understanding and patience. And issues they get back to you right away. 1-2 days tops.
Date of experience: March 04, 2024
Dear Poipu, Thank you for taking the time to write us a positive review. We apologize for the inconvenience you received regarding the third party in-home setup service provider. We hope the quality of the Personal Comfort smart bed makes up for it! Sincerely, Personal Comfort
Carolynn Senedak
1 reviews US
Best quality air bed on the market
This is our 2nd Personal Comfort mattress. Before purchasing I had wanted to try an adjustable air bed with base. I did a whole bunch of research and decided to give PC a try. We LOVED the mattress and base. What do I love... The bed is in my opinion, the best quality on the market. The sides are sturdy when you sit, you do not sink down to the base. Also you don't feel like you're going to bounce out of the bed when rolling over (like the competitor.) The top of the mattress unzips for cleaning and adjusting comforter layers. The bottom unzips so you can replace any part of the bed, if needed and the bed has 45 adjustment settings! We just upgraded from a Queen (5yrs, still in excellent condition) to a split King. Wow! Wish I had done that sooner. Anyway if you are tired of regular mattresses that aren't giving you a bang for your buck, give this company a try. You won't regret it.
Date of experience: February 05, 2024
Dear Carolynn, Thank you so much for taking the time to write about your positive experience with Personal Comfort. We appreciate your loyalty and your support. Thank you for describing the quality difference in our products versus the competition. We hope you have many restful nights ahead. Happy Sleeping, Personal Comfort
Lynn Lorenz
1 reviews US
Painful experience
Painful experience. We are so regretful of ever doing business with Personal Comfort. The warranty service is slow, inaccurate, delayed, unprofessional and we are still waiting for our refund on the unneeded pump/control system they sent to us. We would like to hear from anyone with similar experience at EPTS @ aol
Date of experience: February 21, 2024
Dear Lynn, We sincerely apologize for the inconvenience you have experienced with Personal Comfort warranty service. We assure you that we stand behind our products and have honored all valid warranty claims. We will have someone reach out. Sincerely, Personal Comfort
ALBERT LABICHE
1 reviews US
Great service
Fast shipping and great service
Date of experience: February 22, 2024
Albert, Thank you for taking the time to leave us a positive review about your experience with Personal Comfort's customer service. We appreciate you and hope you have many restful nights ahead. Sincerely, Personal Comfort
sarah Davis
1 reviews US
GREAT company
Such a help with getting my situation resolved quickly. I am continuously impressed by this company.
Date of experience: February 27, 2024
Sarah, Thank you for taking the time to leave a positive review about your experience with Personal Comfort. We are thankful to have such wonderful customers. We wish you many restful nights ahead. Sincerely, Personal Comfort
Jeffrey Brindley
1 reviews US
Called and ordered bed
Called and ordered bed. Sales manager was very helpful and great. The only problem after was not contacted again about service again. Bed says it was in process. Shipper called the day it was delivered. Did not have any notice. Before that. Everything else was great. Set up very easy,well packaged. Nothing to assemble except for the screw in legs. Bed is great. Don't take long to find your comfort zone.
Date of experience: February 28, 2024
Dear Jeffrey, Thank you for taking the time to leave us a detailed review about your experience. Would it be possible for you to update your review based on the bed? You wrote that it's great...maybe the star rating you gave us was by accident??? If not, can you please let us know what we can do better? Thank you, Personal Comfort
Troy Rhodes
1 reviews US
Got the wrong product
Got the wrong product
Date of experience: March 13, 2024
Dear Troy, We will have someone reach out to you ASAP to determine what happened and make sure you get what you paid for. We sincerely apologize for any inconvenience this has caused. Sincerely, Personal Comfort
Frank Novakoski
1 reviews US
The customer service was excellent
The customer service was excellent. Everything went smooth.
Date of experience: March 18, 2024
Dear Frank, Thank you for taking the time to leave us a positive review from your experience. We appreciate your business! Sincerely, Personal Comfort
customer
1 reviews US
Deflated mattress
Accurate troubleshooting methods resulted in Identifying the issue and suggesting the correct part to be ordered. The part was receive in a timely manner!
Date of experience: March 20, 2024
Dear Debra, Thank you for taking the time to write a positive review about your experience with our Customer Service regarding your sleep system. We are happy the issue was resolved in a timely manner. Sincerely, Personal Comfort
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About
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.