Reviews 4.2
1,519 total
ROSIE
1 reviews US
THIS BED IS THE MOST AMAZING BED EVER
THIS BED IS THE MOST AMAZING BED EVER! WAY BETTER THAN SLEEP NUMBER. CONSTRUCTION IS FAR SUPERIOR TO THE SLEEP NUMBER BED. YOU CAN NOT COMPARE IT TO ANYTHING ELSE -- WILL NEVER BUY ANYTHING ELSE!!!
Date of experience: October 14, 2019
Thank you for the awesome review Rosie. We are happy you love your new Personal Comfort mattress. We hope you continue to sleep great for years and years. Happy sleeping. Sincerely Personal Comfort
katherine secor
1 reviews US
Quick shipping
Quick shipping. Instructions easy to understand and assemble the bed. Very comfortable. A real blessing as I like a softer bed while my husband likes it hard.
Date of experience: October 15, 2019
That's great to hear Katherine. That's why we say our mattresses are the perfect beds for couples. Thank you for the great review. Happy sleeping. Sincerely Personal Comfort
Kim
1 reviews US
Our bed was firmer than I liked and…
Our bed was firmer than I liked and they sent us a different memory foam topper and suggested taking out a different foam. Worked great. We both are sleeping wonderfully!
Date of experience: October 15, 2019
That's great to hear Kim! We are happy we were able to find a great solution for you that worked. We do all we can to get our customers sleeping great. Happy sleeping. Sincerely Personal Comfort
Kenneth Hemm
1 reviews US
Long Journey and Good Ending!
I shopped for a long time for a bed that was comfortable and would last for more than 7 years. It is frustrating because most options are on the internet and it is hard to test one. I am a big man at 6'4" and 285 lbs. and I did not think that unrolling a bed out of a box would work for me in the short term let alone 20 years. So, I went to a Sleep Number bedding store. I got to try the beds, heard the salesman's pitch and a few days later I called up to buy and the deal had changed! This happened twice-I felt like I was dealing with time share salesmen. So, I begin researching alternatives and ran across Personal Comfort. The salesperson was nice, knowledgeable and patient. The bed came as promised and after struggling just a little to set up all was good. After sleeping on the bed I can tell my back is better, I toss and turn less and i sleep better. I had my number within two days and have slept well since. Thank you Personal Comfort.
Date of experience: October 16, 2019
Thank you Kenneth. You are a smart guy for doing your research. Who doesn't like getting a better product at a lower cost? We are happy to hear your back is feeling better and that you're sleeping great with less tossing and turning. Thank you for the great review. Happy sleeping. Sincerely Personal Comfort
Altheda Chapman
1 reviews US
Customer service person was excellent…
Customer service person was excellent in regard to all my questions. He also gave me more information regarding the bed itself.
Date of experience: October 16, 2019
Thank you for the review Altheda. We're happy we could answer all your questions to help make mattress shopping as easy as possible. We hope you're sleeping great. Sincerely Personal Comfort
Donald
1 reviews US
This is not the most comfortable bed no…
This is not the most comfortable bed no matter what settings you use. Wife sleeps in the spare room cuz she does not like it at all. We tried sleep number at the store. Really is better. I have it set on firm For my side but it doesn’t maintain setting. Not the best bed for the money. If we hadn’t destroyed the wrappings and boxes it would have been returned by now.
Date of experience: October 17, 2019
Donald, We sympathize with you and are apologetic for what you have experienced with our mattress. We want you both getting a great night's sleep in your Personal Comfort mattress. We will have a manager reach out to you to find a solution for you. Sincerely Personal Comfort
Carolyn Frank
1 reviews US
I like the fact that the bed adjusts…
I like the fact that the bed adjusts for each sleepers preference
Date of experience: October 17, 2019
Thank you for the review Carolyn. That's exactly why we call it the perfect bed for couples. We're happy you like your mattress. Happy sleeping. Sincerely Personal Comfort
Nikcole
1 reviews US
Finally, the answer to my low back pain!!!❤️
I've suffered with low back and neck pain for over 7 years and we finally found a bed that works for me. This is the 4th bed I've purchased since I was injured. I found my number rather quickly (43) and found a good elevation so I feel I'm set and it's only been a little over a month. Getting great rest is awesome, but waking up with little to no pain or stiffness is PRICELESS! I'm so grateful we found Personal Comfort especially since we planned to purchase a Sleep Number bed🤔. Thank you Personal Comfort for your video presentation of the differences between the Sleep Number and Personal Comfort beds because that video in the first 3-4 minutes sealed the deal for us. My husband was like, "Well, we have our answer already (Personal Comfort)!" Super happy!!! Thank you!
Date of experience: October 18, 2019
Jeffrey Najarro
1 reviews US
Sales and Customer service experience…
Sales and Customer service experience was awesome.
Date of experience: October 19, 2019
Thank you for the review Jeffrey! Happy sleeping. Sincerely Personal Comfort
JANICE
1 reviews US
Better than Sleep Number
The bed is made so much better than Sleep Number. It is just sturdier. And I like that you can upgrade it.
Date of experience: October 21, 2019
Thank you for the awesome review Janice. We're happy you're loving your new Personal Comfort mattress. Happy sleeping. Sincerely Personal Comfort
Terry Lashkoff
1 reviews US
The company did not follow up with…
The company did not follow up with emails as the said they would. They delivered part of the product before they were supposed to. I made a call and they promised me feedback. They never did. The missing items just showed up one day. Then they said they would give a discount for the inconvenience. I haven't heard from them since. Customer service is everything. That didn't hold up for Personal Comfort.
Date of experience: October 21, 2019
Terry, We are apologetic for what you have experienced with us so far Terry. We will have one of our service managers reach out to you ASAP to see what we can do to make this right. Again, we are very sorry and we look forward to hear your feedback and update on the situation. Sincerely Personal Comfort
Sherry
1 reviews US
This is our 2nd bed from Personal…
This is our 2nd bed from Personal Comfort within a year and we really like them. The beds were delivered in a couple of shipments and we received them way before the expected delivery date. Had a little problem with the setup instructions on the 2nd bed (it was a different size) but we figured it out. Both beds are VERY comfortable and I am enjoying my sleep. My husband, who has problems with his shoulders and hips at night says he is even having good nights sleeping on our new beds. Customer service is also very pleasant to deal with and they fixed our request in a timely manner the one time we had to call. Good product and well made.
Date of experience: October 22, 2019
Thank you for the review and being a repeat customer Sherry. We're happy you're loving your new Personal Comfort mattress, and we hope you continue to sleep great. Sincerely Personal Comfort
SHERRY
1 reviews US
Not as promised
Since receiving my personal comfort bed, I have been very disappointed. The bed is not as comfortable as my Select Comfort bed was. I also did not receive in the delivery all that I was promised over the phone and when I tried to contact Alex, the representative I had dealt with, he did not answer the phone nor return my calls. The adjustable base was expensive and I have since found ones on-line foe less that actually do more. Also, while the bamboo sheets he sold me are wonderfully soft, they wrinkle terribly. I am very disappointed in the whole experience.
Date of experience: October 22, 2019
Sherry, We are very sorry for what you have experienced with us Sherry. This is not how we want to be treating our customers and we are very apologetic. We want you sleeping great and awaking refreshed. We will have one of our service managers reach out to you ASAP to see of there is anything we can do to make this right. Sincerely Personal Comfort
Roger Steortz
1 reviews US
I have not slept this well in 5 yrs
I have not slept this well in 5 yrs. Right shoulder hurts, left shoulder has a pacemaker implant that hurt, right ribs hurt from the shingles. Toss and turn and wake up during the night. First night on my new Personal Comfort Mattress was like Heaven. Awake the next morning with no pain after sleeping ALL NIGHT! After trying different numbers, I think 20 is right one for me. My wife loves it too. For the first time in 5 yrs I look foward to going to bed. ALL the PEOPLE at Personal Comfort are very knowledgeable and eager to help. Very nice folks!
Date of experience: October 22, 2019
That is amazing to hear Roger! We are thrilled to hear our mattress has helped you sleep great with no more pain! Looking forward to go to bed is a great feeling to have. It's one you quite don't understand until you experience it. Thank you for the great review Roger. Happy sleeping. Sincerely Personal Comfort
Sunny in Kansas
1 reviews US
Better than Sleep Number
I ordered my bed on-line and recieved a call from the company the next day to verify my order and go over the warranty. The person who I spoke with was professional and pleasant. My bed arrived in about 10 days, packed very well. Assembly was easy. There is an odor for a few days from the air chamber material but it didn't bother me that much..I slept on my bed that night. I love this bed! I bought the cheaper model, and added my own topper to it ($11 from Walmart). Perfect. Exceeded my expectations. A family member of mine has a Sleep Number bed. It was twice as expensive as my Personal Comfort, and I think the quality of my bed is way better than Sleep Number. I was a little apprehensive about purchasing a Personal Comfort on-line, but I am so glad I did! It's been a good experience so far. Also, the control on the Personal Comfort is quieter than the Sleep Number. So far, my bed holds at the number I set it on ...I have not had any problems with it deflating, as other reviewers have mentioned. I usually adjust it during the night, depending on the level of my hip pain (due to arthritis.) Nice to be able to adjust the firmness of my bed. I can't speak to how the "app" works....I just use my remotes and they work great. It's just awesome ! Best sleep I've had in YEARS.
Date of experience: October 23, 2019
Thank you for the great review. We're happy you're getting great sleep in your Personal Comfort mattress. It sure is a great feeling to have when you know you did the research and got the better mattress for a much better price. Thank you again for the great review and all the kind words. Happy sleeping. Sincerely Personal Comfort
Tom and Sue
1 reviews US
Love our new bed!
We have had our bed for a month now. We love everything about it! Very happy with our purchase!
Date of experience: October 23, 2019
Thank you Tom and Sue. We are happy you love your new mattress. Sincerely Personal Comfort
Greensleeves 351
1 reviews US
Buying, Financing, Delivering and Using
Let’s break the buying process down into four stages; buying, financing, delivery and use. Buying - I have to admit I am partial to brick and mortar facilities to actually see and feel the quality of the product I am buying. Especially a major purchase that I would use every day. After looking at several competitor’s products and not finding the value for the price I sought out Personal Comfort. I contacted the sales representative and started the dialogue on selecting the right bed for me and my wife. Having seen what the competitor’s offered we knew what we wanted (a twin split) and what price range we could afford. Our sales representative listened and built a package to satisfy each of our wants. We financed the purchase through Personal Comfort and have a 1-year, no interest note providing we pay off the balance in that time period. We have set up a recurring payment with our bank. Too easy. I read several reviews where people experienced problems with the delivery service. The crew was later than what they announced to us and I was concerned that they would rush through the set up and not complete a “full” set up. I was wrong, the crew took their time, set everything up, and then showed us how to use the controls. They cleaned up the packing material and left. Finally the use of the new bed. It took us about a week to get our respective sides of the bed adjusted to our individual preferences. Since then we have left the settings alone. We are sleeping more soundly and awaken rested and ready to face the day. Overall we are very satisfied with the entire purchasing process from initial contact to enjoying our Personal Comfort bed.
Date of experience: October 23, 2019
Thank you for the awesome review. We're happy you're enjoying your new mattress. It's also great to see the buying process from a customer's view. We're happy the buying process went smoothly for you, and we hope you continue to sleep great for a very long time. Sincerely Personal Comfort
Brendan
1 reviews US
Very helpful on the phone.
Very helpful on the phone. Delivery was great in a difficult location. I'm still trying to fine tune my firmness adjustment.
Date of experience: October 23, 2019
Hey Brendan, If you're having trouble finding your sleep setting. Please give us a call at 1-888-349-1948 and lets get you sleeping great. We have some tips and tricks to help you during that process. Thanks for the review. Happy sleeping. Sincerely Personal Comfort
Kat West
1 reviews US
The bed didn't work but service was top notch!
I'm giving a 5 star review because the service we received was second to none!! Unfortunately the bed was not for me, I couldn't seem to get comfortable. My husband however loved the bed. Dealing with JC at customer service really was incredible. He offered several solutions & and was very understanding. Although it was frustrating to not get comfortable I was very happy with the sleep trial outcome & Personal Comforts ability to be flexible!
Date of experience: October 23, 2019
Thank you for the awesome review Kat. We would also like to thank you for giving Personal Comfort bed a shot. We are sorry it didn't work out for you. You deserve a great night's sleep even if it's not with us. Good luck on your journey. Sincerely Personal Comfort
Donna Mckay
1 reviews US
Not impressed by this bed considering…
Not impressed by this bed considering the price.
Date of experience: October 25, 2019
Hey Donna, We are sad to hear you're not impressed by our mattress. We will have someone reach out to you see of there's anything we can do to help you enjoy your mattress and get you sleeping great. Sincerely personal Comfort
Contact
About
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.