Reviews 4
400 total
Jess
1 reviews US
I ordered masks for the third time from…
I ordered masks for the third time from here. I absolutely LOVE my my first two!!!! With that being said, my new one were nothing like they were pictured. I also ordered a 3 pack and got to. They are made completely different and theybare tiny. The color is also supposed to be purple like an amethyst and its like deep rose. I called and they said well we switched manufacturers. I am waiting on customer service now.
Date of experience: September 03, 2020
Dear Jess, Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. Could you please provide us your email address or your order number? We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
T. Carter
1 reviews US
I ordered 3 in June--includes two updates regarding their "responsiveness."
I ordered 3 in June, and they were perfect. I ordered 3 additional ones in August—same size, same design. They aren’t large enough for a 10 year old, let alone an adult. They claimed that the new design is ‘lovely,’ which contradicts their phone answering service person. He told me that they changed the design and that he and his counterparts have received nothing but complaints. It seems that taking out a seam would increase, rather than decrease the size of the mask. Instead, unlike my first order, it doesn’t cover my chin, it gaps on the sides, and it barely covers my nose. When I got my first order, I got so many compliments that I recommended them to my friends. I hope they didn’t listen to me. The company has no integrity, and basically played ‘bait and switch’ by first offering a quality product—hoping for repeat business, and then manufacturing flimsy junk, with ‘junk’ being a generous term. Update 09.14.2020 I contacted them directly prior to submitting a Trustpilot review. They asked for a photo of the first group of masks I received, which I found to be of excellent quality, and a photo of what they sent in August, which was of substandard quality. I sent the photos. They did not respond to that email. Once I posted this review, which I posted after giving them ample time to respond to my email, which contained the information they requested, they contacted me twice. I did not respond to the first email, since it was non-responsive to my concerns, so they contacted me again today (9/14/2020). In both of their emails, they did not address the photos or my concerns. They defended the quality of their 'improved' masks. Both times, they asked me to, in exchange for a 20% refund---which in essence is the equivalent of what I paid for them to ship this product to me, give them a more positive review. I declined. The company is not concerned, and has been otherwise non-responsive to the lack of quality in their 'improved' mask. They just want their ratings to be high. Beware. Update 9/28/2020 They agreed to replace the tiny masks with the 'old' design, which is what I received in June. The fabric is similar to the first ones I received in June. The images are still tiny and blurry, and nothing like what I received in June--instead, just like the tiny ones i received in August. I only gave one additional star because the product I received to day was a return to the better fabric and size. In order to get to this point, when they were initially non-responsive and gave canned replies, I had to file a complaint with the FTC, and a dispute with my credit card company. They really didn't respond at all until I did those things and posted a low rating here on Trustpilot. Furthermore, they told me they'd shipped the product and asked me to change my review right away. I told them that I would change my review once I received the product and determined whether it was similar to what I received in June. Then I found out that in reality, they had only electronically advised DHL of an intent to ship a product. It wasn't until I pointed out that it shouldn't take DHL one week to actually ship the product, that I received a notice that HF delivered the product, rather than just the product paperwork, to them. To summarize, they said they'd send me the 'former design' which was 60% accurate. The quality of the fabric, and the quality of the size, were the same as my first order. The images were not, they are still small and blurry. The effort it took on my part to get them to respond, and the fact that so many people complained about what HF insisted was an 'aesthetically pleasing' design, that they finally admitted that the design was not an improvement, do not reflect responsive customer service on their part. It took me nearly two months to receive a product that was better than in August, but was not the quality of what they were producing in June. If you have two months for a company to fail to respond, hold your money, force you to dispute the charges, and force you to file a complaint with the FTC in order to resolve an issue, then this may be the company and product for you.
Date of experience: September 05, 2020
Dear T. Carter, Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. Could you please provide us your email address or your order number? We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
Rocky Ontiveros
1 reviews US
I highly recommend buying your items…
I highly recommend buying your items from Hyperfavor. They deliver what they promise and their response to any issue is immediate. My item was lost thanks to the USPS and I was blaming Hyperfavor for not receiving my merchandise and they did their homework in looking for the package. Long story short, they delivered what they promised.
Date of experience: September 09, 2020
Dear Rocky Ontiveros, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Kathy Zeiters
1 reviews US
Awful!! If there was a "zero star" I would have…
If there was a "zero star" I would have chosen that. I ordered these masks because a friend had ordered them earlier in the summer. I ordered mine in August and received a completely different product. Mine was flimsy and flat. No stitching to help it contour to a human face. I emailed to ask why the change and I was told it was to make them "more beautiful and more aesthetic". They kept telling me to adjust the ear straps, as if that was going to fix the problem - it is a flat piece of material that is tight across your nose and mouth, but falls away around the edges. SAVE YOUR MONEY! I prefer the inexpensive ones I bought at the grocery store. UPDATE! I did hear from Hyperfavor and was given a discount code to try again and get a better product. I just received my new masks and the fit is MUCH BETTER. It is the product I was expecting the first time. My only complaint is that I spent way too much money. I spent around $60 to get 5 useable masks. Hence, only 3 stars. They probably should have replaced the first ones free of charge. But the new ones are super cute and much better quality.
Date of experience: September 10, 2020
Dear Kathy Zeiters, Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We have contacted you via email to resolve this issue for you in the best way possible. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Beth Alexander
1 reviews US
This company is AWESOME!
This company is AWESOME!! There was a slight issue with my order and they made it right immediately. Customer support was right on top of it, and the issue was taken care of, and kept in touch with each step. THANK YOU!
Date of experience: September 11, 2020
Dear Beth Alexander, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Lori Proscio
1 reviews US
Love my Giraffe mask!!🥰🦒
I got the Giraffe mask I ordered & I love it!! Thank you!!
Date of experience: September 12, 2020
Dear Lori Proscio, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
K Zetterman
1 reviews US
Great masks with so many choices!
I have ordered masks several times from Hyperfavor! They are fantastic! I especially love my custom teacher one with my name. Ordering, shipping and delivery process was easy and timely. Definitely recommend!
Date of experience: September 12, 2020
Dear K Zetterman, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Cynthia
1 reviews US
Super Fun and Stylish
I have ordered masks twice and tshirts. They are well made and very stylish! They are color fast when washing too, which is especially important with wearing masks. Getting ready to place a 3rd mask order! Thank you Hyperfavor for so many wonderful options!
Date of experience: September 15, 2020
Dear Cynthia, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Keeki White
1 reviews US
Lost the trust and respect for this company
I place an order in June for my family and we loved the design of the masks. So I decided to place a new order so I'll have a full weeks worth. When the masks came one of the masks was the wrong design but customer service said they would send the correct one. When the mask came the style was totally different, this one sits and cover your nose and mouth making hard to breathe through. When I contacted customer service again I was told they decided to change the design and apparently no one likes it so they're changing it back. And will send me a 10% off coupon to buy the mask I originally ordered instead of sending me the style I ordered. I feel very cheated to have paid for a mask that I didn't get and then ask to paid for their mistakes I didn't ask to be there guinea pig, and hate to lost this company I truly loved the original masks but can no longer trust this company. My Order number is 990230
Date of experience: September 16, 2020
Dear Keeki White, Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. Could you please provide us your email address or your order number? We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
Monica Gruber Cimarron-Memoria
1 reviews US
I absolutely love my masks
I absolutely love my masks! I get so many nice compliments on them.
Date of experience: October 15, 2020
Dear Monica Gruber, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Heather DeMont
1 reviews US
There was a problem with my original…
There was a problem with my original order, but the company made good on their promise to make it right
Date of experience: October 15, 2020
Dear Heather DeMont, Thank you so much for this review. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Sam
1 reviews US
Fine
Loved the first mask I ordered. Ordered afew months later, and they had since changed their design. I don’t like it, they clearly redesigned it to sell their filters. But the masks aren’t terrible, and I can still use the filters I had bought from another company with them. Offer both designs, you can only stand to make more money.
Date of experience: October 16, 2020
Dear Sam, Thank you so much for sharing your experience with us. We really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further. Could you please provide us your email address or your order number ? We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
Lindsay
1 reviews US
This is my second shopping experience…
This is my second shopping experience with Hyperfavor, which are gifts for my favorite people. One of my recent orders have been received by the recipient who loved their 😷 and can't wait to show them off.
Date of experience: October 20, 2020
Dear Lindsay, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
George C Marston
1 reviews US
Quick response
Quick response, quick deliver amid the pandemic and good quality clothing, size, color and material...very nice.
Date of experience: October 23, 2020
Dear George C Marston, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Jeanne Lamb
1 reviews US
If I gotta wear a mask I want it to be a Hyperfavor mask!
I love the masks I have ordered from Hyperfavor. The fabric is soft and comfy, the ear straps do not rub. Both times I have reached out to the customer service team and received fast and kind responses. Definitely will do business with them again.
Date of experience: November 11, 2020
Dear Jeanne Lamb, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Cathy
1 reviews US
Great masks, super comfortable!
I work at a nursing home that has a dog so I thought it would be fun to have masks made with his picture. They turned out so nice that I ordered two more times (50 masks in all). The masks are good quality, fit well, launder well, and are very soft on the face. My last order had an error (wrong color mask) and the Hyperfavor support team we're very quick in resolving the problem.
Date of experience: November 11, 2020
Dear Cathy, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Melinda Earnest
1 reviews US
Of you're looking for a company to work…
If you're looking for a company to work with you, this is it!! I've ordered 14 masks from Hyperfavor in the past 5 months, and I just placed another order for a mask on the 9th of November. The next day, I sent them an email asking if they could possibly get it out to me as soon as possible, because I was sending it over seas for Christmas. They emailed me back stating they would do their best, and 4 days later I got an email that it was shipped out to me!! Their masks are very well made, great quality, they even have a pocket for filters. I truly recommend them.
Date of experience: November 14, 2020
Dear Melinda Earnest, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours Sincerely, Hyperfavor Support Team
Donald Bolton
1 reviews US
This was my second order with…
This was my second order with Hyperflavor and though there seems some challenges in the supply chain and shipping they come through! My second order was placed because of the quality of the masks I received on the first order. Several layers, fit well, and can be folded to fit in a pocket. Found other nice looking masks online from other providers that turned out on nearly open weave single layers. Unsuitable. Hyperflavor’s masks are good quality and very functional.
Date of experience: November 17, 2020
Dear Donald Bolton, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours Sincerely, Hyperfavor Support Team
Maureen Zito
1 reviews US
Excellent customer service
My order was lost and customer service did everything they could to make it right. I wouldn’t hesitate to order again!
Date of experience: November 20, 2020
Dear Maureen Zito, Thank you so much for taking the time to leave an excellent rating. We sincerely apologize for the issue and the inconvenience caused to you. We really appreciate your empathy and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours Sincerely, Hyperfavor Support Team
Dawn M. Bourn
1 reviews US
My Wicca Ornament is now on my tree!
My ornament came today and immediately went on my tree. It looks awesome! I love it!
Date of experience: December 12, 2020
Dear Dawn M. Bourn, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
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We are a team of creators and designers who share a common passion for apparels and accessories that express your personal style. We’ve developed premium apparel brand named Hyperfavor which combine exclusive patterns with highest quality fabrics on each of our products.