Reviews 4
400 total
Melonie White
1 reviews US
I would rate them more than five stars
I would rate them more than five stars. I rate them ten stars. I like their products.
Date of experience: July 02, 2020
Dear Melonie White, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Troy West
1 reviews US
I screwed up earlier when I confused…
I screwed up earlier when I confused Hyperfavor with another business!! My shirt I received was spot on and delivered in a timely manner!! Thanks to Hyperfavor
Date of experience: July 02, 2020
Dear Troy West, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Yours sincerely, Hyperfavor Support Team
Beth Hutcheson
1 reviews US
Update, masks received
Update: I finally received my masks (it took several weeks), but I love them. My husband and I have several masks but these are the ones we choose to use. They fit well and look great. I am very happy with my purchase, just wish I had known how long it would take to get them. I think I've just become accustomed to ordering from Amazon and getting within a few days. Quality is very good. Original post: Order placed on June 21, supposedly shipped on June 23, but still DHL and USPS still show that they are waiting for the package, 8 days later! I have contacted the company and was told that things are taking longer to ship, which is understandable, however, how can my order be shipped but not have reached the shipping company? I will re-post if/when I receive my order
Date of experience: July 02, 2020
Dear Elizabeth Hutcheson, Thank you for reaching out to us. We sincerely apologize for the late arrival of your order but it is on the way to the next destination so please keep checking your tracking number and wait for updates. We contacted you via your email inform you about the status of your order. Please let us know if we can be of any further assistance. Yours sincerely Hyperfavor Support Team
Nichole Bell
1 reviews US
Due to Covid-19 it took almost two…
Due to Covid-19 it took almost two weeks to receive the mask but, when I reached out to this company they responded quickly with great Customer Service reassuring me my order was on it's way. When I received the masks..one word BEAUTIFUL! just like how they appeared in the ads.
Date of experience: July 03, 2020
Dear Nichole Bell, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Yours sincerely, Hyperfavor Support Team
Cynthia
1 reviews US
Very satisfied customer
Great customer service and the mask I received is made a great material. I received my item in a timely manner. I will be ordering more in the near future.
Date of experience: July 03, 2020
Dear Cynthia, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Vân HR
1 reviews VN
Cute Designs
My Friend bought their masks and gave me some. I totally love them. The designs are so cute
Date of experience: July 04, 2020
Dear Van, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Riad Khalaf
1 reviews DE
It is not bad but rather the worst
It is not bad but rather the worst. Delays in shipment sometimes exceed the month, and the service center did not respond
Date of experience: July 04, 2020
Dear Riad Khalaf, Thank you for your review. We would like to find out what happened with your order and whether we can find a solution to fix it. Could you please help us by providing your email address or your order number? We are looking forward to hearing from you soon. Yours sincerely Hyperfavor Support Team
Mandy Mcgarry
1 reviews US
Received the wrong mask
Received the wrong mask. Its been over a month and they never sent the correct one or issued a refund. Terrible customer service. Impossible to speak with a person.
Date of experience: July 04, 2020
Dear Mandy Mcgarry, Thank you for reaching out to us. We sent a message on Facebook to inform you that the photo you gave us is a little bit faint so we are waiting for clearer photo but have not received any responses from you. Could you please confirm us that you want us to use this photo or send us clearer photo so we can process your order? We are looking forward to hearing from you soon. Yours sincerely Hyperfavor Support Team
Raquel Torregrosa
1 reviews US
45 days of waiting and counting!
UPDATE: this is a copy of the email from them I received today. “We sincerely apologize for the late arrival of your order because your order is for custom masks and we were overwhelmed with orders and designs at that time so it took more time to be completed and shipped out. We have an offer that we will refund the shipping cost of your order $7.95 back to your account as a sorry gift. Could you please accept this offer as our apology? and if you do not mind, could you please help us innovate or remove the post on Trustpilot? Because we try our best to serve millions of customers all over the world so we hope that you can empathize with us and give us motivation to work and serve customers better.“ ARE YOU KIDDING ME? when I order the masks your website said I will have them in 7-10 days! Nothing said it could be delays! If you do not have the proper infrastructure to make your business just do not accept orders!! You are telling me you will refund me the shipping cost?? I DID NOT RECEIVED ANYTHING!! I want my money back! Go and check the BBB website, many many complaints like mine, an F business! —————————————- I ordered two masks more than a month and a half ago. I email them questioning the late and told me, its because of covid I should expected delays! 45 DAYS OS DELAYS??? The pandemic will be over before I get my masks!! My worst experience buying online ever!
Date of experience: July 06, 2020
Dear Raquel Torregrosa, Thank you for reaching out to us. We sincerely apologize for the late arrival of your order. From the tracking number, we saw that your parcel has arrived at Phoenix, AZ on July 5thso you will get it soon. We contacted you via email to inform you about the status of your order giving a s solution to make you feel better. Please let us know if we can be of any further assistance. Yours sincerely Hyperfavor Support Team
Bernadette Archuleta
1 reviews US
A Scam! Do not order from them
They claim that they are manufactured and shipped from Wyoming or Illinois - it's be over 2 weeks and they are claiming that the post office is holding the shipment.... DO NOT Order from this company!
Date of experience: July 06, 2020
Dear Bernadette Archuleta, Thank you for reaching out to us. We contacted you via email to inform you about the status of your order so please check it. Please let us know if we can be of any further assistance. Yours sincerely Hyperfavor Support Team
Ce Gutierrez Lmt
1 reviews US
Comfy
Comfy, inspiration and humor. So many options. Such cool colors and designs.
Date of experience: July 08, 2020
Dear Ce Gutierrez, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Carol
1 reviews US
The Crazy Frog Lady mask is awesome
The Crazy Frog Lady mask is awesome. It is such nice material and so comfortable to wear. It also has a space for a filter if you choose to put one in. The colors are vibrant. Couldn't be happier.
Date of experience: July 08, 2020
Dear Carol, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Graeme Tannahill
1 reviews GB
Great cerebral palsy masks
Great cerebral palsy masks
Date of experience: July 09, 2020
Dear Graeme Tannahill, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Alex Taylor
1 reviews US
If I could give this site 0 stars I…
If I could give this site 0 stars I would. Ordered $30 of face masks, took forever to get notified they were even shipped out, and they never arrived. I couldn't contact anyone via the phone or email about the issue. I finally talked to someone via Facebook messenger and instead of refunding me for my items (THAT I NEVER AND STILL HAVEN'T RECEIVED) they offered me 20% off a future order. This site is a SCAM.
Date of experience: July 10, 2020
Dear Alex Taylor, Thank you for reaching out to us. We looked into it and found that the parcel was successfully delivered to your mailbox but you stated that you did not receive the package so our employees are discussing with you about the issue. We understand your feeling but this is an unexpected situation so we expect that we can give a suitable solution to please you. Do not hesitate to contact us if you need further assistance. Yours sincerely, Hyperfavor Support Team
Darbii Rue
1 reviews US
Hyperfavor eventually redeemed itself...
I originally wrote a nasty review, because the customer service I had been experiencing was sub par. However, Hyperfavor reached out and made things right. They eventually offered me a refund or the sending of another mask. The mask finally arrived after a few weeks. I know that shipping right now has been difficult, and that some of this was partially DHL's fault, but in the end Hyperfavor did eventually redeem itself. I've upped my 1 star to a 3 star. I think that's fair given all of the frustration I went through to get this item.
Date of experience: July 11, 2020
Dear Aly Gammill, Thank you so much for letting us know the package has reached its destination successfully and for your feedback as well. We are trying our best to improve our service in order to deliver a better experience to customers. Yours sincerely, Hyperfavor Support Team
Christine Deasy
1 reviews US
I ordered masks with my dogs face on…
I ordered masks with my dogs face on them. They are perfect! I placed another 3 orders for my kids and their dogs.
Date of experience: July 12, 2020
Dear Christine Deasy, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
jill rotondo
1 reviews US
Scam
Totally a scam do not order from them.
Date of experience: July 14, 2020
Dear Jill Rotondo, Thank you for your review. We looked into it and found that we received a request of cancellation from you because there is one item you do not want to purchase so your order has not been processed. We contacted you via email so please confirm to us about your order so we can process it. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Kasey Leatherbury
1 reviews US
I ordered my masks a month ago
I ordered my masks a month ago, recieved an email that they were sent to the shipping company in the 6th and still waiting to be shipped from there! I have not received any notifications on where or if it has even been shipped.
Date of experience: July 16, 2020
Dear Kasey Leatherbury, Thank you for reaching out to us. We sincerely apologize for the late arrival of your order but it is on the way to the next destination so please keep checking your tracking number and wait for updates. We contacted you via your email inform you about the status of your order. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Tyree Bray
1 reviews US
Just don't
Final update: I finally received the masks 7/27. The fabric is soft and the stitching is great. Lightweight and pockets for filters. The ear loops look like thin ponytail holders and the print looks like it will fade after a wash or two. I will hand wash them and see if I can make them last longer as I did spend $35 on 3 mask. I am just glad this whole ordeal is done and I will do my best to make sure I don't ordered anything from them again. Update 7/26: Amazingly a few days after I contacted my credit card company DHL received the package. It's supposed to be here 7/28. I also received a nasty email from there customer service telling me that DHL was lying because you can't have a tracking number with out the receiving the package. This is untrue. Please don't make me post the shipping information. And since no one at hyperfavor can tell me where my package was from 7/7-7/23 I definitely choose to believe DHL. Their own website site said my order was still processing (not shipped) until the 23rd. Update 7/20:Not only has DHL still not received my package. Hyperfavor had the nerve to ask me via email to take down my review. They also refused to refund my money stating my package has been sent. They are unable to tell me where it is however and why their website states my package is still processing. I am not unreasonable and I understand Covid-19 has things delayed but the have out right Lied and now it is between them and my credit card company. Like so many I would give zero stars if I could. Like some many I received a useless DHL tracking number because DHL never received the package. I like others have no response to my refund request. That okay I'll be disputing the charge with my credit card company.
Date of experience: July 16, 2020
Dear Tyree Bray, Thank you for reaching out to us. We sincerely apologize for the late arrival of your order but it is on the way to the next destination so please keep checking your tracking number and wait for updates. We contacted you via your email inform you about the status of your order. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Stephanie King-Lingenfelter
1 reviews US
Total scam
Total scam. I have serious doubts this company is in the US. You know when someone who is speaking/writing English if that is their native language. I ordered a mask back in June. They gave me a tracking number so we'll see if the mask shows up. I have very little faith I will receive it. I should have read the reviews here first. I never would have made the purchase. Who uses DHL for one mask???
Date of experience: July 17, 2020
Dear Stephanie King-Lingenfelter, Thank you for reaching out to us. We sincerely apologize for your bad experience with our company but we make sure that you will get what you paid for. We saw that your parcel has arrived at Stow, OH so you will get it soon. We contacted you via email to discuss about the issue and are looking forward to hearing from you soon. Please let us know if we can be of further assistance. Yours sincerely, Hyperfavor Support Team
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We are a team of creators and designers who share a common passion for apparels and accessories that express your personal style. We’ve developed premium apparel brand named Hyperfavor which combine exclusive patterns with highest quality fabrics on each of our products.