Reviews 4
400 total
DJ James
1 reviews US
I'm being robbed
I'm being robbed! I ordered a month ago and I repeatedly asked where's my masks they said it was delivered they lied!! I never got it and they said they were sorry then they have some nerves to tell me if I want to order it will be 50% off next time.....say what?? I want the products that I had already ordered, they just took my money and tell me they are sorry for the inconvenience, I hope they will get caught, the company should be shut down for good, they don't deserve a business!!
Date of experience: June 12, 2020
Dear Darnita James, We are very sorry for the issue with your order. We have contacted you separately to discuss some options. We look forward to providing a solution you can be happy with. Your sincerely, Hyperfavor Support Team
Gay Courter
1 reviews US
Came very late
Arrived very late, but nice.
Date of experience: June 16, 2020
Dear Gay Courter, Thank you for your review. We looked into it and found that the parcel was successfully delivered to your mailbox on June 23rd. We expect that you are satisfied with the masks since we try our best to bring high-quality products to our customers. Please let us know if we can be of any further assistance. Yours sincerely, Hyperfavor Support Team
Nita Richardson
1 reviews US
Correction of negative review
I recently did a negative review. I was able to reach out a second time and I received an apology and an explanation that I was agreeable to. My corrected face masks were sent to me and quicker than the original ones. Thank you hyperfavor. I would order again. I gave 4 stars for my original disappointment.
Date of experience: June 20, 2020
Dear Nita Richardson, Thank you so much for taking the time to leave a great rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Kelly S. Perttula
1 reviews US
ordered May 11th still haven't received…
ordered May 11th still haven't received my order. Tracking number doesn't work Very disappointed needed the mask to return to work!
Date of experience: June 22, 2020
Dear Kelly Perttula, We are very sorry for the issue with your order. We have contacted you separately to discuss some options. We look forward to providing a solution you can be happy with. Your sincerely, Hyperfavor Support Team
MTB
1 reviews US
Better Business Bureau rating of "F"
Edit: I updated from 1 to 3 stars. I did finally receive my order and I am satisfied with it. Once the warehouse shipped the order, it arrived in 2 days, but they gave me a tracking number almost 3 weeks before that (1 day after ordering) which made it seem as if it had been shipped. They could avoid a lot of negative reviews if they were just upfront about the processing time (the "Covid-19 might cause some delay" is not sufficient). OLD REVIEW: I wish I'd read the reviews here before ordering. I suspect the positive ones are fake. The tracking number they provide is basically an "intent to ship" number with USPS and does not mean they have shipped the package. I also wish I'd checked out the Better Business Bureau profile - an "F" rating. Reasons: Failure to respond to 26 complaints filed against business; 30 complaints filed against business; Length of time business has been operating (since Mid-May, apparently).
Date of experience: June 23, 2020
Dear Sir/Madam, Thanks so much for sharing your experience with us. We hope we would have a chance to serve you better in the future. Yours faithfully, Hyperfavor Support Team
Jaclyn Martinez
1 reviews US
never received order
Ordered face masks and they never arrived after 20 days (when I ordered said 5-7 business days). Emailed Hyperfavor and they said I was out of luck but they could give me a small discount to reorder. Crappy service, would not order from them again.
Date of experience: June 23, 2020
Dear Jaclyn Martinez, Thank you for your review. We looked into it and found that your order got an address issue so they cannot deliver your parcel. We have contacted you to discuss about the issue and want to give a solution that can make you feel better. We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
Dave Diaz
1 reviews US
Scam artists, you'll never get your product
My masks didn't arrive and all I'm being told is to be patient. Easy to say when they already took my $97. The tracking number they gave me was a DHL intent to ship so not a real tracking number. Now even THAT doesn't work. This site is a scam that is just out to steal your money. Don't trust them! UPDATE 7/4/2020: Finally got a refund. Then I received an email letting me know that my order had been lost and was being resent. A couple of days later, another email giving me the same original tracking # along with a separate email asking if I wanted a refund or replacement. THEN...an email in response to this review asking if they could do anything to help me out. I don't think anyone at Hyperfavor talks to each other. All these different responses, suggestions, etc. after the refund was already issued. It's one big, highly irritating circus.
Date of experience: June 24, 2020
Dear Dave Diaz, Thank you for sharing your feedback. Your review helped us avoid another potential disaster. First of all, we would like to apologize for your bad experience with our company but we really appreciate you bringing this issue to our attention. Your review is our big lesson to examine and improve our customer service. However, we would like to get information of your order to investigate and reorganize our department and have a chance to serve you as well as other customers better in the future. Thank you so much for reaching out to us. We hope you will grant us the opportunity to improve your image of us.
Brenda Jones
1 reviews US
It took a little while because of the…
It took a little while because of the covid 19, but I remain confident.
Date of experience: June 24, 2020
Dear Brenda Jones, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Ariana
1 reviews US
From a person who got their order.
I definitely understand the negative reviews because it took an incredibly long time for me to get mine, but I gave four stars because I eventually got mine and it is great quality. Just to give everyone a timeframe, I put in my order for one mask on June 2nd and I received my mask in the mail on June 24th. I got a bit antsy waiting because of our current times and the need to have a mask for our health, but I also partially understand that there is likely a high demand for masks due to the virus. Essentially, the mask is really good quality, fits well yet is breathable, and the one that I ordered has a pocket on the side closest to the face if you want to put in a filter. The only con for me is the time that it took for me to get it.
Date of experience: June 24, 2020
Dear Ariana, Thank you so much for taking the time to leave a great rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Kira Tolliver
1 reviews US
Yes they are scammers for sure
Yes they are scammers for sure! DO NOT ORDER FROM HERE! I have contacted them and they gave me a tracking number through DHL and the item is in a whole other city. They confirmed the correct address and still haven’t fixed it. Please DO NOT buy from this site. Horrible now I have to dispute my purchase
Date of experience: June 25, 2020
Dear Kira Tolliver, Thank you for your review. We looked into it and found that your order got an address issue so they cannot deliver your parcel. We have contacted you to discuss about the issue and want to give a solution that can make you feel better. We are looking forward to hearing from you soon. Yours sincerely, Hyperfavor Support Team
Russ Hennika
1 reviews US
Product/Service Can’t Be Beat!!!
Considering the happenings, I have ordered masks from several companies. Still waiting for delivery on orders I placed in April from Other FB advertisers. When I seen HF doing personalized masks, I had to have my dog on a mask! If my mask can spark a smile on someone, that’s a great thing! Excellent quality; perfect doggie face. I will definitely be doing more business with HF, great customer experience from placing order to delivery! 🌟🌟🌟🌟🌟
Date of experience: June 25, 2020
Dear Russ Hennika, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Julie Jarven Meza
1 reviews US
I ordered masks from Hyperfavor
I ordered masks from Hyperfavor. I got two of what I asked for and the third was different. I contacted the company and sent a photo. Within two weeks, they replaced the mask for the ones I asked for. These masks are great. Thick and easy to wear. I have asthma and none are easy but these are easier than most. Thank you Hyperfavor. Great job.
Date of experience: June 26, 2020
Dear Julie, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Cheryl Coyle
1 reviews US
Masks are beautiful
Masks are beautiful - Soft and well made! Highly recommend.
Date of experience: June 26, 2020
Dear Cheryl Coyle, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
ROBERTA YOUNG
1 reviews US
Still think this company is a scam!~
I ordered a mask on May 28th..my credit card was charged May 29th...it is now June 27th and still no mask . After repeatedly messaging them I was told they lost the text that was to be on the mask,,Gave them that and a few days later they said it was finished and shipped..Still don't have it.
Date of experience: June 28, 2020
Dear Roberta Young, Thank you for reaching out to us. We sincerely apologize for the late arrival of your order because of the mistake from our system. Your parcel was completed and shipped out so we contacted you via the email enclosed tracking number so please check it frequently to collect your parcel. Please let us know if we can be of any further assistance. Yours sincerely Hyperfavor Support Team
Tracy Moulton
1 reviews US
Thanks for making face mask stylish and…
Thanks for making face mask stylish and comfortable. It fits so well to the point I totally forgot that I was wearing one until someone complimented me on the design. I will 100% recommend you guys.
Date of experience: June 28, 2020
Dear Tracy Moulton, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Judi R.
1 reviews US
Great products and quality for the…
Great products and quality for the price! Customer service quickly resolves any order errors !
Date of experience: June 28, 2020
Dear Judi, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Stacie Farrell
1 reviews US
Very good product and very helpful and…
Very good product and very helpful and when I had questions, they got back with me very quickly and got my questions answered.
Date of experience: June 28, 2020
Dear Stacie, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Cyndi Faur Talty
1 reviews US
Wear a mask-- wear these!
We appreciate the wonderful Masks this store has created. Not only are they comfortable to wear, don't bend your ears and the cloth is soft to your skin, I felt I could breathe better than my old cloth one. Then the real blessing are the words, encouraging and helpful, to pictures of cute animals. The price is so reasonable I forgot instead of one mask I got three!!!! Thank you HF YOU ARE AWESOME!!!!
Date of experience: June 28, 2020
Dear Cyndi, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Aliya
1 reviews US
Very pleased
Good deals and great products. Customer service was very helpful and friendly. Check these guys out.
Date of experience: June 29, 2020
Dear Aliya, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
Mary Angela Esquerra
1 reviews US
I absolutely love my mask
I absolutely love my mask. I have already bought my teenager one. Has room for a filter, comfortable, soft, and so adorable.
Date of experience: July 01, 2020
Dear Mary, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business and look forward to serving you again in the future. Yours sincerely, Hyperfavor Support Team
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We are a team of creators and designers who share a common passion for apparels and accessories that express your personal style. We’ve developed premium apparel brand named Hyperfavor which combine exclusive patterns with highest quality fabrics on each of our products.