Reviews 4.4
3,203 total
Jack Boyo
1 reviews GB
People have to know that you what you…
People have to know that you what you can be helpful though everything improve and show
Date of experience: May 04, 2024
Przemyslaw Szymczak
1 reviews PL
poor service
poor service
Date of experience: April 22, 2024
Mohammad Ramzan
1 reviews PK
Very good easy to use
Very good easy to use
Date of experience: February 01, 2024
Gerald Spence
1 reviews US
I own 1 arce of land on Toledo Bend…
I own 1 arce of land on Toledo Bend lake with a nice 3 BD, 2 Bath house. It has a nice boat house, and big pier going out into the water. The property has a full drive-thru driveway with 12x33 new shop. I owe less than 100k on 375K valued property. I needed to REFI from the owner financing due to a higher interest rate. DuGood denied it twice in two yrs. without proving any reason other than my business is an LLC and have a CPA Local firm that does it. All Fed. Tax return up to date. But the underwriter at DuGood stated, if I could not prove I was actively paying Federal Taxes they would not do the REFI!! Again, since when has my local Credit union become an extension of the IRS?? Banks a few years ago weren't WEAPONIZED as they seem to be in today's environment!! It's not only DuGood FCU, it's ALL of banking!
Date of experience: June 15, 2023
LE Roi De La JUNGLE
1 reviews US
Credit card
Credit card please I'm Adler adlervoltaire1gmail.com Thanks send me credit card please
Date of experience: April 16, 2023
Linda
1 reviews US
If I could leave 0 stars
If I could leave 0 stars, I would. The loan department totally dropped the ball. The girl that was handling our loan, was very condescending, incompetent,and was of no help at all. I had a pre approval and still sat in the bank ALL day long. I ending up taking a loan out at the other bank. I have spoken to my local branch manager concerning this. She said someone would be calling myself or my husband to discuss this, and we still have t heard anything.
Date of experience: May 03, 2023
Hi Linda, We're so sorry that your experience was anything less than exceptional and appreciate the time that you took to speak with us by phone to share your experience! We have several takeaways that we will address to improve our process going forward. Thank you for your loyal membership!
Wwas
1 reviews US
Do Better
Baby, bye, bye, bye!
Date of experience: October 29, 2021
Tina
1 reviews US
You've got to be kidding me!!!
You've got to be kidding me!!!! $10.00 to get a replacement debit card to access my own money???? WOW!!!! I don't think so. It's silly, stupid reasons like this that I will change from one Financial Institution to another. Ironically, we had just opened another account at DuGood to eventually switch from another Credit Union. But that decision is now being heavily reconsidered. NOT good customer service!!!
Date of experience: March 08, 2021
Cequinthia
1 reviews US
Everything was good I enjoyed the bank…
Everything was good I enjoyed the bank they was very pilit
Date of experience: November 20, 2019
Hi Cequinthia, Thank you so much for taking the time to leave us a review! Your comments sound like you had a very positive experience. However, we noticed that you gave us only 1 star. If this was an error, no worries - you can change the star rating by clicking on the email invite you initially received. If there were any issues at all with your account opening, we would love to talk with you in-person, so we can address them quickly. Please don't hesitate to contact us at (409) 923-1486.
Melbourne
1 reviews US
I put in over $8,000 and now I am told…
I put in over $8,000 and now I am told I have to wait 9 days before I can use it. What is the point of putting in money and not being able to use it. The money was in the form of a Certified Check for my bank. This is stupid. It doesn't take that long to verify with my bank.
Date of experience: October 03, 2019
Hi Mr. Gorris, Thank you for taking the time to reach out to us! We are so sorry to hear about the negative experience you had regarding your deposit. We'd like to talk with you a little more in-person. One of our managers will be reaching out to you shortly.
David
1 reviews US
Excellent service
Excellent service
Date of experience: September 15, 2019
Hi David, Thank you so much for bringing your loan to DuGood! From your comments, it sounds like you had a great lending experience. However, we did notice that you left us only 1 star out of 5. If you encountered any issues with your loan at all, we want to address them immediately. Please don't hesitate to contact us at (409) 923-1486. If this was an error, no worries! You can change the star rating by clicking the link in the review invite you received by email. Have a great one!
Nanette Vaughn
1 reviews US
Think twice before you do an auto loan with DuGood
If you are thinking about an auto loan with DuGood Lumberton, TX you should think twice. Getting them to endorse an insurance check is difficult at best. We Paid for repairs out of pocket. Took the insurance check to them and they needed a receipt as proof before they would endorse. Went back with receipt and now they want each of us to endorse before they will endorse. Why didn't they tell me that on the first visit. Now I get to drive an hour and a half again for a third visit. At this point I feel like they are holding our insurance money hostage.
Date of experience: August 28, 2019
Hi Nanette, We are so sorry to hear about your experience at the Lumberton branch! We would love the chance to talk with you more about this. One of our senior managers will be contacting you shortly.
Nathan
1 reviews US
Hard to obtain any help from any free…
Hard to obtain any help from any free person. Misrepresented terms of account. No manager present nor attempted to intervene.
Date of experience: March 10, 2019
We’re very sorry you had a negative experience with our credit union. Our Branch Administrator is looking into this and will be contacting you today.
Jeff Louvier
1 reviews US
Thieves
Thieves that stole over $2000 of personal property from my van that they repossessed from me. They will not let me retrieve it. See you in court. Sabrina Cole smells
Date of experience: December 26, 2018
Candice
1 reviews US
Deposited wrong amount to checking and savings accounts
I opened a new account on 9/1/18 and they messed up the very first deposit I made. They deposited the wrong amount to both the checking and savings accounts. Not a good way to start off a banking relationship. I am very skeptical about keeping money at this credit union. Especially large amounts of money. Update: (6 weeks later on 10/26/18) Customer service means everything. How a business treats their customers says a lot about them. Dugood is the worst credit union in Southeast Texas. I wish I could give them 0 stars!
Date of experience: September 07, 2018
Hi Candice, We are so sorry to hear about this, and we certainly understand your concerns. First impressions are so important! We'd love to talk to you more about this. One of our member service reps will be contacting you shortly.
Frances Thomas
1 reviews US
They messed up my account I asked him…
They messed up my account I asked him not to pay someone they paid him anyway I only received 385 in that account and they let someone take almost $500 out of my account and I just think it's ridiculous now I'm in the negative account and can't do no one account that I really wanted not fair to me. I know nobody cares cuz I've been finding a long time so I just gave up that's why my account is in the negative how do you pay a bill that's more than the money that I received I don't even have those people service and then I told him that. They pay them anyway so that's why the count look like that and I don't care because I'm mad
Date of experience: May 18, 2018
Cheryl
1 reviews US
Not happy with DuGood Credit Union
Even though my ex and I divorced and he was responsible for one vehicle and I was responsible for the other, the Credit Union personnel would not allow me to remove my name from his vehicle. And...since he has failed to pay for HIS vehicle in a timely manner, MY credit score has dropped about 200 points!!!
Date of experience: May 16, 2018
Hi Cheryl, We are so sorry to hear that you are going through this! Please give us a call at (409) 923-1471, so we can serve you better.
Irish
1 reviews US
ATM never works
ATM never works! The app updates account to slow. I can walk up to the teller not show any identification and withdraw money from my account as long as I know my last name. You show try to be more proactive rather than reactive. I am will probably be moving banks unless something changes soon.
Date of experience: April 05, 2018
Hi Irish - We are so sorry to hear about these experiences you are having. We would like to learn more about each of the areas that you are having problems with so that we can make sure to correct the issues immediately. We will be having one of our managers in Member Services contact you today.
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We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].