Reviews 4.4
3,203 total
Natashia
1 reviews US
Great service terrific employees who…
Great service terrific employees who will make sure you get the job done
Date of experience: April 19, 2021
Hi Natashia, We're so glad to know that our staff took great care of you. Thank you for the awesome review!
Kayla
1 reviews US
Costumer Service
Has great customer service and location are very comfortable and clean
Date of experience: April 16, 2021
Hi Kayla, Thank you so much! We're so glad you're part of our credit union family.
Ajay
1 reviews US
Effective use of technology to execute loan process
Team did a great job with processing the loan (start to finish) using email, phone, and online application portal. Improvement opportunity: Slow down and clarify the home equity loan expectation and requirements. Use email instead of overloading the conversation on the phone. Use email to compliment the phone conversation.
Date of experience: January 20, 2021
Hi Ajay, Thank you for the positive stars! We will take your ideas into consideration.
Danny
1 reviews US
Got a loan,quick and painless
Got a loan,quick and painless
Date of experience: January 06, 2021
Hi Danny, We are so happy to hear about your positive loan experience.
Fleming
1 reviews US
the young lady was very good
the young lady was very good, and made us feel at ease, did not take long to process the loan. We enjoyed the experience with her
Date of experience: November 19, 2020
Hi Fleming, Thank you so much for choosing DuGood for your loan! We are so thrilled to hear that you had a great experience and everything went smoothly.
whitney
1 reviews US
they do work with you
they do work with you. just not what you go in to get. we went in to ask for a certain amount on a loan we knew we could afford. but was offered less, so something is better than nothing to help balance your budget better
Date of experience: October 23, 2020
Hi Whitney, We appreciate you taking the time to give us a review. Thank you for choosing DuGood for your loan needs. We hope to continue serving you for many years to come.
Montrell
1 reviews US
Great & Simplified Experience!
Tara I think her name is.She was very pleasant,professional and prompt which made this process very simple!
Date of experience: October 13, 2020
Hey Montrell, Thanks for the kind words about Tara! We are happy to hear you had a good experience.
Carl
1 reviews US
Account
Very personal and they test for fever I like that. Very nice place glad to meet you all. God. Bless
Date of experience: September 22, 2020
Hi Carl, It is so good to hear that you are pleased with your experience. Here at DuGood we are doing everything we can to keep our employees and members safe and healthy.
Gene
1 reviews US
Good; not great
I did not realize 4 stars would be great. I wanted the ratings of good; maybe a little less. I thought the process was very disorganized. They seem confused at times.
Date of experience: September 21, 2020
Hi Gene, We're so sorry to hear that your lending experience did not live up to your expectations. We hope to correct this and provide you with 5-star service in the future.
Jonie
1 reviews US
Anavel was a great help and was very…
Anavel was a great help and was very considerate of my situation. No matter what has happened to me in the past, they take the time to ask question pertaining to me, it’s nice to feel like your are someone and not just another customer!
Date of experience: July 31, 2020
Hi Jonie, Your review has warmed our hearts! Our goal with every transaction is that our members would feel like family. We're so glad you had a great experience and enjoyed working with Anavel. Thank you so much for choosing DuGood!
Paula
1 reviews US
I received quick response to my purpose…
I received quick response to my purpose and the experience was very professional and address all my needs
Date of experience: July 23, 2020
Hi Paula, That's fabulous news! Thank you so much. It's a pleasure to serve you.
Mary
1 reviews US
Service was great.
Service was great.
Date of experience: June 26, 2020
Hey Mary, So happy to hear you experienced great service. Thanks for sharing!
Donna
1 reviews US
I am a new customer and therefore…
I am a new customer and therefore reserve 5 stars after i have been with you awhile. Looking forward to a great relationship.
Date of experience: June 16, 2020
Hi Donna, Welcome to DuGood! We're so glad you're part of our credit union family and look forward to serving you.
Alice Coleman
1 reviews US
Car loan
Thanks for the experience and accepting my loan. Low monthly payments and interest. Definitely affordable.
Date of experience: June 03, 2020
Hi Alice, You are so very welcome! We're thrilled to hear that you had a great experience - and that we could help make everything affordable for you! It's an honor to serve you.
Kenneth
1 reviews US
Started out asking for one amount and…
Started out asking for one amount and got a different one
Date of experience: May 10, 2020
Hi Kenneth, Thank you so much for the feedback! If you don't mind sharing, we'd love to hear more about your lending experience. Feel free to email us at [email protected] any time!
David
1 reviews US
Dugood had been top line banking for…
Dugood had been top line banking for me. any time i need move money or do a wire or even a loan they are helpful walk me thru it all and make sure i understand and want to do whatever it is im doing.the jasper office is very friendly and helpful.all the staff there are ready to help with warm smiles on their faces.they are a unique group thank u dugood
Date of experience: February 14, 2020
Hi David, Thank you for making our day! Your review truly warmed our hearts. We are so happy to hear that you're enjoying great service at our Jasper branch, and that our team has been there to help guide you when needed it. We look forward to seeing you sooon!
Ciarrah
1 reviews US
When I went to the branch the workers…
When I went to the branch the workers were very nice and helpful.
Date of experience: January 18, 2020
Hi Ciarrah, Welcome to DuGood! We are so happy to hear that you had a great experience at the branch and really appreciate the nice review. We look forward to serving you!
Connor
1 reviews US
Amazing institution
Everytime I go into DuGood with any sort of issue the problem is resolved almost instantly. I definitely would recommend banking with DuGood if you enjoy fast and friendly service!
Date of experience: January 17, 2020
Connor, Thank you so much for the great recommendation! We are so glad to hear that you're getting the fast, friendly service you deserve. It's a pleasure to serve you!
Anthony
1 reviews US
Customer Service
The customer service rep at the DuGood CU Edison Plaza was wonderful. She made our experience (my wife and I)well worth the time and effort. She treated us with the utmost respect and that goes a long way as to whether or not customers keep coming back.
Date of experience: December 11, 2019
Hi Anthony, What a great way to start our morning! Thank you for the lovely review - and for choosing DuGood. We're so glad you had a great experience and hope to see you again soon at Edison Plaza!
Valeria
1 reviews US
It was great I would honestly…
recommend. 10/10
Date of experience: November 23, 2019
Wonderful! Thank you so much for the great recommendation, Valeria.
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About
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].