Reviews 4.4
3,203 total
Kenneth
1 reviews US
Customer Service
First of all friendly,attentive, polite and very knowledgeable , I was impressed by my experience, and will recommend Dugood to other's.
Date of experience: March 08, 2023
Hi Kenneth, Thanks so much for the kind review! Thank you for choosing DuGood.
Star
1 reviews US
Very Kind
The tellers we're very friendly, I enjoyed setting up my account. Thankyou DuGood FCU!
Date of experience: February 15, 2023
Hi, Star Thanks so much for your kind words! Welcome to DuGood!
Angela
1 reviews US
Dugood is a great Credit Union to use…
Dugood is a great Credit Union to use for--
Date of experience: January 06, 2023
Jeffery
1 reviews US
The questions were well asked
The questions were well asked, no complaints from me.
Date of experience: October 01, 2022
Hi Jeffrey, Welcome to DuGood! We look forward to serving you.
Kathleen
1 reviews US
The only complaint I have is the choice…
The only complaint I have is the choice of music playing overhead. I believe it was Christian rock/pop. I don't understand why something so personal such as religious belief was necessary for my experience. It had me wondering if the company was limited in its inclusion based on religion or possibly even other factors. Otherwise, my experience was great.
Date of experience: September 20, 2022
Hi Kathleen, Welcome to DuGood! We’re so glad you had a great experience opening your account, and appreciate your feedback. We do play a variety of music throughout our branches and value diversity and inclusion. We’re proud to serve all members of our community and believe everyone should be treated equally and with respect. Thanks again for sharing your thoughts, we look forward to serving you!
Dylan
1 reviews US
Quick service and a big help
Quick service and a big help. Responded to my inquires quickly with candor and professionalism. Wait time on call queue is a bit long when dialing the main line but direct lines to employees (if you know their ext) is always fast.
Date of experience: September 01, 2022
Hi Dylan, Thank you so much for the feedback! We're glad you had a great experience getting your loan and appreciate the opportunity to help.
Michael Hare
1 reviews US
The person I dealt with was nice and…
The person I dealt with was nice and courteous. The problem I have is with the signing into my account. I get errors about my Id, password, recognizing my device that I'm accessing my account. I have to do too much of maintenance to keep me able to.login. I put the right I'd in and it says it does not recognize it. I retype the exact same thing and it goes through.
Date of experience: August 05, 2022
Hi Michael, We're so sorry to hear about the difficulties you've encountered trying to log in to your account. One of our member service reps will be reaching out to you shortly.
Cynthia
1 reviews US
Opening a new account
I was able to open and confirm my account via the phone. This made it quick and easy. I spoke with Audrey at DuGood and she was extremely helpful. I am looking forward to utilizing my account with DuGood!
Date of experience: July 26, 2022
Hi Cynthia, Welcome to DuGood! We're so glad the process was easy - and that Audrey took good care of you. We look forward to serving you!
Jade
1 reviews US
Vehicle titles
They were very kind and helped us get 2 vehicles in our name!
Date of experience: April 17, 2022
Hi Jade, We're so glad we could you guys taken care of! Thank you for the opportunity to help with you auto loans.
David
1 reviews US
Take too long to clear online banking
Take too long to clear a check before letting me set up my online banking. I wanted to move money from MN credit union but had to wait 9 days - then 2 more days to get account setup. Seems like everything I did required a day or so to be approved. Suggestion: Let me setup online banking immediately - just disallow withdrawals until the 9 days are complete -- would have allowed me to get everything in place and move money into the account much quicker. Hopefully when I set up Bill Pay and other features I don't have to wait again.
Date of experience: April 14, 2022
Hi David, Thank you so much for bringing this to our attention! We'd love to talk with you more about your experience. One of our managers will be following up with you shortly.
Mario
1 reviews US
Cool bank
Cool bank I’m in a hurry
Date of experience: February 28, 2022
Hey Mario, We totally get it! Thanks for the nice review - and welcome to the DuGood family.
Michael Swisher
1 reviews US
Excellent
Excellent, friendly and professional. Service is swift and atmosphere was calm and welcoming. The only problem I've had is checking my balance. Thank you DuGood Michael Edmond Swisher Satisfied Customer
Date of experience: December 20, 2021
Hi Michael, Wishing you a very warm welcome to DuGood! We're so glad you had a great experience opening your account. If you have any questions for us, please don't hesitate to ask.
Nakita
1 reviews US
Great Staff
Great Staff. Very welcoming.
Date of experience: December 14, 2021
Thank you so much for the kind words, Nakita! We appreciate you.
Jesse
1 reviews US
Dugood FCU is there for me in hard…
Dugood FCU is there for me in hard times and good times. Loan department is very knowledgeable about loan information. Representatives are very polite and don’t waste time with services. Dugood should consider expanding their great business. Keep up the good work.
Date of experience: October 29, 2021
Marcus
1 reviews US
I like DuGood credit Union
I like DuGood credit Union
Date of experience: October 25, 2021
Hi Marcus, We think you're pretty awesome too! Wishing your a warm welcome to DuGood.
Blake
1 reviews US
Great communication!
Great communication!
Date of experience: October 20, 2021
Hi Blake, Thanks a million - and wishing you a warm welcome to DuGood!
Augustus
1 reviews US
Always great service and quick to help…
Always great service and quick to help when needed
Date of experience: July 27, 2021
Hi Augustus, Thank you so much for the nice review! We so appreciate the opportunity to help.
Stephen
1 reviews US
Great friendly and courteous service
Great friendly and courteous service. Also courteous accurate service.
Date of experience: May 13, 2021
Hi Stephen, Thank you so much for the kind words! We are thrilled to hear that you had a great experience.
Travis
1 reviews US
Great customer service
Great customer service
Date of experience: May 04, 2021
Awesome! Many thanks to you Travis!
Mike Green
1 reviews US
Decent union
Decent union. Nice and friendly staff! Very helpful
Date of experience: April 29, 2021
Thank you so much, Mike!
Contact
About
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].