Reviews 4.4
3,203 total
Edward
1 reviews US
They were quick and efficient
They were quick and efficient, and answered any questions I had... Very respectful and polite...
Date of experience: November 20, 2019
Hi Edward, We're so happy to hear this! You deserve fabulous service every you visit DuGood.
Camiron
1 reviews US
Great experience
Had a great loan officer helped me out a lot and was very polite and professional, fast service, overall awesome experience. Good and fair rates. Only thing i didnt like is that i could only get financed for 36 months due to the age of the truck. I find that a little ridiculous but everywhere was like that.
Date of experience: October 21, 2019
Hi Camiron, Thank you for the great feedback! Honest comments help us grow. We are so glad to hear that the rest of your lending experience was a great one. We're very grateful you chose DuGood!
Logan
1 reviews US
We received conflicting information…
We received conflicting information initially, but after that, the experience was good.
Date of experience: September 19, 2019
Hi Logan, Thank you so much for the feedback! We'd love to talk with you a little more about your experience. One of our managers will be reaching out to you.
Robert
1 reviews US
My experience has been great couldn’t…
My experience has been great couldn’t ask for a better group of people. Your professionalism is above and beyond anything and it’s much appreciate it.
Date of experience: September 18, 2019
Hi Robert! We're so happy to hear that you're getting the great service you deserve! So glad you're part of the DuGood family!
Charles
1 reviews US
All was smooth and easy
All was smooth and easy. My only complaint was I had to leave work because I was told I had to sign papers at one of your locations. When I got to the location to sign the papers they told me I didn’t have to sign the papers. That process could be improved somehow.
Date of experience: September 16, 2019
Hi Charles, First, thank you so much for choosing DuGood for your loan. We so appreciate the opportunity to serve you! Second, thank you for bringing this to our attention. We are so sorry to hear about that unnecessary trip to the credit union, and we'd like to chat with you a little more. One of our managers will be reaching out to you soon.
William Phillips
1 reviews US
It is very easy
It is very easy, fast and reliable.
Date of experience: September 13, 2019
Thank you so much, William. Have a great one!
Claudine
1 reviews US
I thank Dugood Credit Union forthe loan…
I thank Dugood Credit Union forthe loan that was approved. It was at a time of need Thanks again Thanks! Claudine Chavis
Date of experience: August 30, 2019
Hi Claudine, That's great news! We're so glad we could help. Thank you so much for bringing your loan to DuGood.
Jake Droddy
1 reviews US
They were very helpful
They were very helpful
Date of experience: August 15, 2019
Fantastic! Thank you so much, Jake.
Slightly annoyed
1 reviews US
Employee was VERY helpful
Employee was VERY helpful. I am sure she was doing her job as trained. Just seemed a little "overboard" with some of the requirements needed to complete our business. I am sure it is "this" credit union's policy, but since we have been a customer in good standing for so many years, with multiple accounts: loans, savings, checking, businesses, that ,maybe, some of the "norms" could have been more flexible.
Date of experience: August 13, 2019
Hi There, We're sorry your experience was less than excellent, and we appreciate the honest feedback. A manager will be looking into this and following up with you soon.
Marion
1 reviews US
Excellent help
Excellent help. Friendly people.
Date of experience: August 13, 2019
Hi Marion, Thank you for the nice review! Have a great one!
Betty
1 reviews US
Very nice people
Very nice people. They explain things very well. Thank you again
Date of experience: August 01, 2019
Thank you for the kind review, Betty! We're so glad we could help.
Joseph
1 reviews US
Friendly staff that knows me by name
Friendly staff that knows me by name. They always help me to make the correct choice for what I’m trying to achieve.
Date of experience: July 29, 2019
Hi Joseph, Thanks so much for the lovely review! It's our pleasure to help.
Ivory
1 reviews US
Great service and fast response
Great service and fast response
Date of experience: June 29, 2019
Awesome! Thank you so very much, Ivory!
J Johnson
1 reviews US
New Account Set Up
The lady that set up our account was very knowledgeable about the products and services that DuGood offer. She answered all of our questions. We are very satisfied with the service she provided in getting our account open.
Date of experience: June 17, 2019
Hi Jamai, Welcome to the DuGood family! We're really glad you're here, and thrilled to know you got the great service you deserve. If you need anything at all, we're happy to help!
Danielle
1 reviews US
Products? Great! Fees? Not so much!
I have been with DuGood for 11 years now. Every time I have banking needs they are quick to accommodate and assist and the products offered are wonderful. My biggest qualm is specifically with the service charges that are associated to some of the conveniences they offer such as debit card replacement, account research, and fraudulent claim filing. I’ve considered moving my assets elsewhere on the principal of how inconvenient the fees are in addition to a less than ideal situation such as experiencing fraud on an account, however their flexible credit products and deposit interest rates have provided enough value to remain a client.
Date of experience: April 03, 2019
Hi Danielle, Thank you so much for taking the time to leave a review! Receiving honest feedback from long-time members like you is so valuable to us. Our VP of Member Services is looking into some of the disputes you mentioned and will be in touch with you soon. While we try to keep our fees to a minimum, unfortunately, some are necessary to cover operating expenses. Thank you again! We appreciate your business.
Clint
1 reviews US
The person i dealt with directly was…
The person i dealt with directly was decently informed but couldn't answer my detailed questions like i wanted. We had to ask her boss over to help.
Date of experience: March 05, 2019
Clint, Thank you for the great feedback! Reviews like yours help us grow. We truly appreciate you choosing DuGood for your loan.
Stephanie
1 reviews US
Dugood has great customer service and…
Dugood has great customer service and customer support!
Date of experience: November 01, 2018
Serving members is our top priority. Thank you so much, Stephanie!
Ruth Peck
1 reviews US
I am having a very hard time enrolling…
I am having a very hard time enrolling in online banking and trying to enroll in the app. It states something I entered in registering is incorrect but there isn't anything incorrect. I am unabe to leave my job to get someone to help me. Its frustrating.
Date of experience: October 25, 2018
Hi Ruth, Thanks so much for reaching out to us and letting us know! One of our Member Service reps will be calling you shortly and will get everything taken care of for you!
Leslie
1 reviews US
Almost painless
Almost painless. My loan officer was very kind, understanding, then quickly worked to determine how she might help me. I had her full attention, until my business was completed. I felt quit comfortable as I was walked thru the process.
Date of experience: October 12, 2018
Hi Leslie, Thank you so much for bringing your loan to DuGood! We're so glad everything went smoothly. You deserve excellent service!
Joel
1 reviews US
I refinance my truck note and it was a…
I refinance my truck note and it was a very easy. I have been with dugood for years and always easy to deal with. I will be there for my lifespan.
Date of experience: October 08, 2018
Hi Joel, Thank you so much for choosing to refinance with us! We are so grateful for long time members like you.
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We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].