Reviews 3.7
100 total
Michael Thompson
1 reviews US
Got exactly what I was after
Got exactly what I was after and even better results than expected. The filter I got was expensive, but it’s really just the media that costs so much and it’s the same everywhere. They provide an excellent product.
Date of experience: June 22, 2023
Thanks for your review, Michael!
customer
1 reviews US
Bryan was great to work with and the…
Bryan was great to work with and the entire website was good - thanks for working with me on the price of the replacement unit.
Date of experience: June 23, 2023
Thanks for your review, John!
customer
1 reviews US
Sent a substitute for the hydrogen…
Sent a substitute for the hydrogen peroxide. Has dangerous chemicals in it and can cause blindness. I ordered hydrogen peroxide and paid for it. If you order a cheese burger you don't want to be given a bowl of soup do you?????
Date of experience: June 26, 2023
Hi Jered, We've reached out by email to help resolve this issue, thanks!
Jeff M. Florida
1 reviews US
Professional reply to an inquiry about…
Professional reply to an inquiry about the product I needed. If they treat a potential customer this way, imagine the experience when you are a customer! Very satisfied with the customer service and the quality of the product.
Date of experience: June 27, 2023
Thanks for your review, Jeff!
Brenda
1 reviews US
My test kit was easy to use and was…
My test kit was easy to use and was delivered quickly. The company has great customer service.
Date of experience: June 27, 2023
Thanks for your review, Brenda!
High Plains Camping
1 reviews US
This company is great
This company is great! They explain the equipment and will try to troubleshoot problems. We ended up having to purchase a new chlorinating pump for our system even though our other one wasn't very old and they were extremely helpful with pricing. Will definitely shop here in the future!
Date of experience: June 28, 2023
Thanks for your review!
Darrel
1 reviews US
The first Pro-Ox iron/manganese filter…
The first Pro-Ox iron/manganese filter lasted about 8 years when the control valve stopped working correctly. I had to upgrade to the 7500 Pro-Ox iron filter. Just put it into service yesterday so it is too early to give a good report but I do have confidence that it will be OK. The service people are great and go beyond to help with a concern. Thanks CWS.
Date of experience: June 28, 2023
Thanks for your review!
Glenn Raney
1 reviews US
Great device that solved my H2S…
Great device that solved my H2S problem. I search for a solution and found very few ideas on getting rid of H2S. This one works. I had a plumber install it, and I ran the hydrogen peroxide through the system. It worked after one dose, but I did a second to be sure. Worked great!
Date of experience: July 07, 2023
Thanks for your review, Glenn!
Win S.
1 reviews US
Excelent calcite & excellent service
The water conditioning calcite I received was as specified and of superior quality to what I had been using. The price with included shipping was reasonable and delivery was on time.
Date of experience: July 06, 2023
Thanks for your review, Win!
Stephanie Bourdelle
1 reviews US
Tests & Service were great
Tests were great, and customer service was wonderful. You sent useful links and gave me terrific feedback. Highly recommend the Clean Water Store!
Date of experience: April 20, 2023
Thanks for your review, Stephanie!
David S
1 reviews US
operations are a work in progress, but they are still the best.
This is my second system with Clean Water Store. I believe they have 1- the best whole house water system on the market and 2- the most knowledgeable experts in the market, if you get the right person. Where they lose five stars is on customer service. Their client communication system is not effective and some of their people are not optimally trained. That being said, after some effort, they ultimately take full ownership and accountability and do what they can to create customer satisfaction. In the end, it is a great water system. I will leave this 3-star review for a minute until I fully recover from my customer service experience. But once a couple of things are resolved, my review will likely jump to 4 or 5 stars.
Date of experience: July 31, 2023
We've reached out about these issues and are working towards resolution, thanks for your review!
Chris
1 reviews US
Quick and helpful
Quick and helpful. I didn't know about some maintenance that I needed to do, but I got the right parts quickly to fix the problem.
Date of experience: July 20, 2023
Thanks for your review, Chris!
Jack
1 reviews US
CleanWater store always comes through
CleanWater store always comes through. I developed a problem with my chlorinator system. I used the online scheduler to set up my phone call from support. The call came as scheduled. My problem was identified and solution provided promptly at an affordable price. Thanks again .
Date of experience: July 25, 2023
Thanks for your review, Jack!
keller heating and pumbling
1 reviews US
system works great tell all my…
system works great tell all my customers all about it yours sulfar water will be gone for about 1300 will be ordering more
Date of experience: July 24, 2023
Thanks for your review!
customer
1 reviews US
2 products i bought are overpriced and…
2 products i bought are overpriced and injection tubing is leaking on both ends after multiple attempts fixing it
Date of experience: July 30, 2023
Our team reached out, it looks like these issues were addressed.
customer
1 reviews US
Customer service was fantastic
Customer service was fantastic. Answered my questions professionally and responded to numerous inquiries I had about upgrading my system. They called to advise me of delays in my order caused by incoming parts and then let me know when they were scheduled to ship. Overall a very positive experience and very much appreciated!
Date of experience: July 31, 2023
Thanks for your review!
Buddy from Talmo
1 reviews US
Customer service is excellent
Customer service is excellent! They always follow up and are fast returning calls. The shipping is excellent and timely. The youtube videos are VERY helpful. Have had experience with this company since 2009 and can't say enough good things about it.
Date of experience: August 02, 2023
Thanks for your review!
customer
1 reviews US
I'm on your fourth pump over the last…
I'm on your fourth pump over the last three or four years and I haven't gotten one to program and operate correctly yet. You sell junk.
Date of experience: August 01, 2023
It looks like we've reached out and found the problem was your clogged flow meter.
Sean Hoven
1 reviews US
Decade long customer
I purchase the system in 2011 and with in two years had a component failure. The warranty process was handled professionally and quickly. Fast-forward 2023 my valve components wear out and a replacement is needed. Matthew walked me through my options and provided wonderful support throughout the process. I am a very happy customer.
Date of experience: July 26, 2023
Thanks for your review, Sean!
Dalton Roberts
1 reviews US
Great service
I have only purchased a few items from here. However, I have always received product in a timely manner. And on a product that did not fully ship due to out of stock, customer service was on top of it quickly and took care of it as soon as possible. Great products and Service in this day in time is a definite plus !!!!
Date of experience: August 07, 2023
Thanks for your review, Dalton!
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About
Clean Water Systems & Stores Inc provides innovative, low cost solutions for problem well waters worldwide. We help folks with bad well water, get great, clean, safe water! If you have bad well water, or city water that you want to improve, give us a call or send an email!