Reviews 3.7
100 total
customer
1 reviews US
quick and easy
in-store staff was very helpful in selecting the right filter for our needs at a good price.
Date of experience: August 18, 2023
Thanks for your review!
Steve
1 reviews US
Initial pump failed in the first few…
Initial pump failed in the first few days. The company sent me a new one right away, no questions asked. Excellent service, and so far, excellent product.
Date of experience: August 08, 2023
Thanks for your review!
customer
1 reviews US
Good advice and information.
Good advice and information. Excellent shipping time. Acid water neutralizer, no more copper pipes oxidizing. Neutral water the day I installed. Grateful thanks...
Date of experience: August 22, 2023
Thanks for your review, Neal!
David G
1 reviews US
Coliform Water Tests Worked Perfectly
I ordered "Coliform Bacteria EZ Tests" to retest a spring fed well on a property I recently purchased. I also purchased the UV light needed to detect eColi in a positive test. The product information was thorough and easy to understand. Ordering was fast and simple. We originally had the water lab-tested. That sample was taken by our third party property inspector from the kitchen sink. This test came back positive for Coliform and eColi! Oh no! To isolate the source of the contamination, we wanted to retest the water directly from the spring, from well cistern, and again at the kitchen sink after throughly cleaning the spigot. Lab tests were $150 each; so nope. Instead after some research, we bought these tests. All 3 of our tests came back negative! Yay! That meant no contamination. However, we didn't know if the tests were bogus and these results were false negatives. So, as a control test, we ran a 4th test using water purposely contaminated with fresh feces from toilet tissue. It tested positive within a few hours! We suspect the original, lab-test was tainted by a dirty kitchen spigot. We now feel safe using our spring water! We also have several tests we can use during the next 12 months to periodically test the water to see if anything changes.
Date of experience: August 23, 2023
Thanks for your review, David
customer
1 reviews US
Ease of purchase and a quick response…
Ease of purchase and a quick response from Matt one discussion on what I’m stretto do with this new water system, which I’ve not had time to get pumping as I’m using RPS Solar systems and there’s just a numberous items I’m facilitating.
Date of experience: August 25, 2023
Thanks for your review, Jay!
DANIEL PATTERSON
1 reviews US
dishonest company
The purchase is irrelevant. What gave you the right to violate my personal email with spam beyond me using it to make a purchase. It's dishonest to require an email for purchase and then spam me. How many more emails will I get from you without me giving you permission?
Date of experience: August 30, 2023
Hello sir - sorry about that. We are a little unsure which emails you received, but we have removed your email address from our CRM. When a customer places an order online, they do get a thank you email with information on the shipment, then they get one or two emails from FedEx with delivery and tracking information. We also send out an email requesting a review. We don't spam or send other emails without your permission so we are not sure what happened, but we are looking into it. We do take orders over the phone and some folks don't have or want to get emails from us and that is perfectly fine. If you order online however it does require an email. Thanks for your order and sorry for the emails, we can certainly understand where you are coming from.
Dan in Floyd VA
1 reviews US
Just what we needed
I’m very happy with the results and the company. Our well water had a high silt content, especially after a rainy period. There was also iron and manganese which gave the water a bit of a smell and taste. With the turbidex filter and the Pro-ox add-on our water is now very clear and tastes great, wish we had done this years ago. The company was great to work with, Demian did a great job answering questions and bundling a system with no pressure to add anything we didn’t need. The system came complete and well designed for the DIY’er. Overall a very happy experience.
Date of experience: August 29, 2023
Thanks for your review, Dan!
customer
1 reviews US
Great price
Great price, great quality filters, delivered. I never have to worry about how these will perform.
Date of experience: September 01, 2023
Thanks for your review, Dan!
Justin Daigle
1 reviews US
All the employees were super helpful!
All the employees were super helpful at helping me to build the correct filtration system for my home on a well supply. They have gone above and beyond to help me when I had questions, and expedite shipping for delayed items. The products have finally given us the water we always wanted. It’s clean, drinkable water and our sediment and mineral stains have been resolved and disappeared. I love Clean Water Supply, and will definitely be returning for any future needs! Thank you team!
Date of experience: September 02, 2023
Thanks for your review, Justin!
David
1 reviews US
Replacement parts
Replacement parts, O-rings under warranty, sent to fix a leak, took a few days longer than I thought it would or should. Then a replacement top, under warranty, was sent when the O-ring replacement didn’t work. Took a couple days longer than expected too. After all we are talking about a water leak. No return shipping label for return of the top was ever sent to me that I could tell. The return shipping cost me almost $48.00. Quicker shipping of replacement parts and a return that I shouldn’t have to pay for would have been great customer service as it’s not my fault the original parts were defective. I was even over charged for the O-ring shipping that should have never happened. 3-stars was a stretch for this mess.
Date of experience: September 05, 2023
Thanks for leaving this review, this was our teams mistake and you should not have been charged for this. We refunded you the costs. If you have any questions or need assistance regarding this email us at [email protected].
Calixto
1 reviews US
Excellent and fast service
Excellent and fast service. Have ordered water filters and cartridges for about 5 years and never a glitch. I recommend this company to all who want clean drinking and cooking water.
Date of experience: September 06, 2023
Thanks for your review!
Bob F.
1 reviews US
As always technical support to diagnose…
As always technical support to diagnose the problem was spot on, parts arrive on time, and installation was as described in the U-Tube video. Thank you.
Date of experience: September 11, 2023
Thanks for your review, Bob!
John Leavitt
1 reviews US
Great record keeping
Great record keeping. Didn’t know what I put in my mag filter 8 years ago. Thank you Clean Water Store for remembering me.
Date of experience: September 20, 2023
Thanks for your review, John!
Greg
1 reviews US
Great bunch of folks
Great bunch of folks. I was ordering the incorrect part and they were quick to send me an email and say, "I think you might be getting the wrong size for your application". After my purchase, I had some additional questions and they were super fast, friendly, and knowledgeable with their response. I will use them for all of my water needs. Thank You!!
Date of experience: September 14, 2023
Thanks for your review, Greg!
Eric
1 reviews US
I purchased my system 8 years ago
I purchased my system 8 years ago. I needed help with my softener controller that was having an issue. Response from CWS was professional and completed in a timely manner. Awesome customer service. Eric
Date of experience: September 26, 2023
Thanks for your review, Eric.
Robert
1 reviews US
Been trying to get technical support…
Been trying to get technical support for over 10day ,both phones goes to vm went dial ext this is a new jpro 20,degrees valve bad used old one,still can not get level in tank,either replace pump, or send complete rebuild kit, injector and degrees valves. R Robert Webb 813-995-5500
Date of experience: October 06, 2023
Hi Robert- as you know, your phone ended up not being able to receive calls. We finally got a hold of Robert and sent him a new pump.
customer
1 reviews US
Shipment arrived in a relatively quick…
Shipment arrived in a relatively quick time-frame. The test kit was well labeled and user friendly.
Date of experience: October 09, 2023
Thanks for your review!
customer
1 reviews US
Staff is knowledgable and quick to…
Staff is knowledgable and quick to respond. I have used them for years and the products they use have worked well and service has been outstanding.
Date of experience: October 10, 2023
Thanks for your review, Ryan!
Kelly F.
1 reviews US
The Clean Water Store is amazing
The Clean Water Store is amazing. They do an outstanding job of helping myself and our customers chose the best systems for their water treatment needs. Their website is the best one stop shop for information and water treatment products and systems. I highly recommend the Clean Water Store and all their staff.
Date of experience: October 11, 2023
Thanks for your review, Kelly, we appreciate it!
customer
1 reviews US
Difficult company to work with
Getting the correct replacement filters has been extremely problematic. Returns not accepted for wrong parts and I have to hire a handyman to swap out filters. Customer service doesn’t answer phone, only slow email replies with unhelpful links to wrong parts.
Date of experience: October 17, 2023
Thanks for your review! Sorry you had such a bad experience. Our support team has been in touch with you and we are awaiting the return of those filter cartridges you ordered and we will refund you promptly. Best wishes
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About
Clean Water Systems & Stores Inc provides innovative, low cost solutions for problem well waters worldwide. We help folks with bad well water, get great, clean, safe water! If you have bad well water, or city water that you want to improve, give us a call or send an email!