Reviews 3.7
100 total
PB
1 reviews US
Customer support…
I called for advice and the customer rep was friendly and helpful.
Date of experience: January 15, 2024
Thanks for your review!
Laura
1 reviews US
Diplorable customer service
Diplorable customer service! I reached out and get a well water issue resolved. Spoke with one of your reps that asked for water samples to be sent. Up until that point, I was very pleased. We received the water results and struggled to get ANYONE to return our calls or emails. After over a month of unreturned messages and emails, we attempted to figure this out ourselves without any guidance that we were promised from our first and only conversation with the water tech. This was a horrible experience!
Date of experience: January 16, 2024
Scott
1 reviews US
Very helpful and informative customer…
Very helpful and informative customer service directed me to the parts needed to repair my system. Happy that I purchased this unit for my home.
Date of experience: January 19, 2024
Thanks for your review, Scott!
Ernest
1 reviews US
Caring company
I jumped the gun when I saw that my order was cancelled when I checked the tracking. I shot off an e-mail to them right away and got a reply right away. The reason was that there was some kind of mix up and they hurried and got my order on the way with a new order and tracking. Everything was taken care of before they got my e-mail. Super company with great staff. Totally pleased with them.
Date of experience: January 25, 2024
Thanks for your review, Ernest!
customer
1 reviews US
Easy to find the right materials I was…
Easy to find the right materials I was looking for.
Date of experience: January 29, 2024
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Andy
1 reviews US
5900BT control valve.
I bought 5900 BT connected series control valve for my filter. Valve came with the wrong programming but with the Brian's help we programed it correctly. I'm really happy and I will always use their store and their help. Strongly recommended Clean Water Store.
Date of experience: January 30, 2024
Thanks for your review, Andy!
David Schliebe
1 reviews US
Help is a video, call, text away.
All the you tube videos were so helpful for me to decide on this Co. I really wish there were straight on connections instead of a 360 deg swivel. My connections is straight on. Now I have to redirect both in and out connections.
Date of experience: January 31, 2024
Thanks for your review, David!
customer
1 reviews US
Local Business Feel
They helped me through the process of buying and acid neutralizer and helped me through the install process. Highly recommend this company.
Date of experience: January 31, 2024
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Customer
1 reviews US
They have our parts!
First, you had the parts for our system! The parts were shipped out right away. You communicated with us every step and when we received the parts they fit perfectly.
Date of experience: February 03, 2024
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Mitch N. - Davenport
1 reviews US
Everything I could ask for
Everything I needed for a major emergency repair was in stock and the friendly staff pulled it all together for me quickly and efficiently. THANK YOU!
Date of experience: February 05, 2024
Thanks for your review, Mitch!
Hank
1 reviews US
The definitive guide to well water book…
The definitive guide to well water book I ordered is very very informative. I really could have used this book 36 years ago when I built my log home. It is helping now with information keeping me up to date with my well.
Date of experience: February 06, 2024
Thanks for your review, Hank!
Bradley
1 reviews US
Satisfied Wilbur
Fast answers , fast delivery, and email articles are great .
Date of experience: March 07, 2024
Thanks for your review, Brad!
Craigcustomer
1 reviews US
Service member called back after days…
Service member called back after days of waiting, the member called me back but was at a bad time, while I was at a movie theater and I asked if he could call back. He say yes but did not. I order it and it took many days to get.
Date of experience: February 16, 2024
Hi Craig- Sorry for that- when you can't get thru by phone, go to our appointment link and set one, or, write in to [email protected] and look for a reply. Thanks for taking the time to leave a review and thanks for your business!
William Warren
1 reviews US
Filter was easy to install
Filter was easy to install, installation instructions were thorough, and product worked as advertised.There were no surprises.
Date of experience: March 09, 2024
Thanks for your review, William!
Seth
1 reviews US
I got a water test done and requested a…
I got a water test done and requested a call a couple times and I couldn't get a hold of anyone. No one was available to talk to when I called in and no one returned my call either.
Date of experience: February 23, 2024
Hi Seth-We're sorry for that- when you can't get thru by phone, go to our appointment link and set one, or, write in to [email protected] and look for a reply. Thanks for taking the time to leave a review.
VALERIE AGNEW
1 reviews US
Everything about Clean Water Store is great.
Everything about Clean Water Store is great! Their customer service is outstanding. Promptness in water testing. Shipping is outstanding too. Our representative went over and beyond taking care of all our needs. Prompt in returning every telephone call. The price for all our system was great. Would do service with them anytime. Very happy customer. :)
Date of experience: February 27, 2024
Thanks for your review, Valerie!
customer
1 reviews US
The staff made the purchase very easy
The staff made the purchase very easy. I had a lot of questions concerning my water quality.
Date of experience: February 29, 2024
Thanks for your review, Scott!
Daniel Seaton
1 reviews US
just what i was looking for
my test kit came fast. one item was missing. called customer service. the replacement arrived a couple days later. easy to use performing multiple tests.
Date of experience: March 03, 2024
Thanks for your review, Daniel!
Robert Mathews
1 reviews US
Iron Filter. I have always been helped and had fast del…
I have always been helped and had fast del from Clean Water.
Date of experience: March 04, 2024
Thanks for your review, Robert!
MOGV
1 reviews US
Great Experience
I was able to find the part I was looking for on your website. The shipping was quite fast, and I would definitely use the Clean Water Store again.
Date of experience: March 04, 2024
Thanks for your review!
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About
Clean Water Systems & Stores Inc provides innovative, low cost solutions for problem well waters worldwide. We help folks with bad well water, get great, clean, safe water! If you have bad well water, or city water that you want to improve, give us a call or send an email!