Reviews 2.3
416 total
Scott Brown
1 reviews US
Two issues since opening a Platinum…
Two issues since opening a Platinum Savings account. First, when I transfer money to CIT, it takes an inordinate amount of time for the funds to become available. I transferred funds on 11/2/23 from my Chase Checking account to CIT Savings. As of 11/7/23, the funds are still not available! Additionally, I submitted for a wire transfer this morning at 8am ET and received an email back saying it was received and in process. At 1pm the same day, there is nothing on my online account indicating the wire is being processed or pending. There is no customer service chat option online. I called customer service and the system informed me the hold time would be approximately 44 minutes! Horrible c/s......seems this bank is completely overwhelmed and unable to do anything in a timely manner. I have an important transaction requiring the wire which I did first thing this morning, but have no way to know if there is an issue, if it's going through, anything. Plus, why does it take so long for my funds to become available? I transfer from the same Chase Checking account each month and it always takes in excess of a week for the funds to become available in my CIT account.....wondering if interest earnings are delayed when the funds aren't available......
Date of experience: November 07, 2023
Hi, we're sorry to hear about your experience. We always try our best to create a seamless and pleasant banking experience. If you provide your phone number through a private message on CIT Bank’s Facebook (https://www.facebook.com/CITBank) or Twitter page (https://twitter.com/CITBank) page, we can have a digital banker contact you. Thank you.
Vinay Shah
1 reviews US
Transfeering money from CIT bank to external account takes 5+ business days.
I plan to file a complaint against this bank. I have proof to prove my point. I called and followed written instructions to withdraw my money. Today is the 5th business day the money has not been transferred. Please add some days if you open an account with this bank. Transfering your own hard-earned money to an external account takes way longer in today's world Update: 11/18/23 Finally the amount was transferred to my external account. When you call, the customer service folks are super nice. They will assist you. The bank needs to invest in technology a bit more. As you can read lot of folks were not satisfied that transfer takes longer. If this is a common complaint among many customers why not work on improving on digital transfer?
Date of experience: November 15, 2023
Hi, thanks for your review and sharing this feedback. If you are willing to send us a private message on our Facebook page (https://www.facebook.com/CITBank) with the name of the account holder and the telephone number associated with the account (no account numbers or other information please) we can have a digital banker contact you to assist. Thank you.
Anuj Kushwaha
1 reviews IN
Transferring small amounts also without…
Transferring small amounts also without any charges.
Date of experience: November 23, 2023
harpreet bawa
1 reviews IN
Great experience working with this site
Great experience working with this site
Date of experience: November 23, 2023
ilaiah kolupula
1 reviews IN
Most likely experience bank
Most likely experience bank
Date of experience: November 23, 2023
Rama
1 reviews IN
Graet place and good experience
Graet place and good experience
Date of experience: November 23, 2023
Art Hill
1 reviews US
Stay away from eChecking
I opened a savings and checking account. The savings is my only savings account now and I have no issues. The high yield returns are great. Now, as for the eChecking, after I started using the checking as well as updating my direct deposit to go into that account and switch my bill pays, it didn't take long for me to see issues. 1. I had several notifications from the app informing me an authorized transaction was denied yet it didn't provide a way to indicate it was in fact authorized and not due to fraud. I couldn't even tell which transaction(s) were denied based on the notifications and you can't see any evidence of that online. Customer service was clueless about that topic. Not encouraging. 2. When you make a purchase using a debit card, the transaction has a meaningful description while in pending state. But once it's posted, it's just "Pos Transaction"....obviously there's nothing meaningful about that. That just means fraudulent transactions can be buried/hidden among the valid transactions and you may never know. The bill pay transactions are no better as they're all listed the same as "Electronic Bill Pay"...so unless you know the payments by amount for each bill pay you setup, those are not meaningful without comparing it to the bill pay list (assuming no amounts are the same for different bill pay account) Long story short, I'm now waiting on a few bill payments to clear, changed my direct deposit back to my prior bank and setup my bill pays with my old bank to resume. It's just uneasy to know that CIT chose to just use meaningless descriptions for debit transactions. While you can earn interest on the eChecking and get reimbursed up to $30/mth for ATM transactions, I don't think checking is worth it as it works right now. Hence, this review is really about their eChecking.
Date of experience: November 28, 2023
Hi, we're constantly striving to improve and thank you for your valuable feedback. We'll share it with the team. If we can assist in any way, please call us at 1-855-462-2652 or drop us a private message on our Facebook page (https://www.facebook.com/CITBank) and we'll have a digital banker get in touch.
Akshu Bhati
1 reviews IN
Good Experience
Good Experience
Date of experience: August 01, 2023
Thanks for your kind words and for using our app!
David
1 reviews TH
They must be in trouble
It is clear to me that CIT bank has computer problems. I have had problems logging in and transferring money to the point where I became concerned the security of my account. This has been a continuous problem for more than 2 months. I was given assurances that my money is safe. I believe the bank is hiding a serious computer problem.
Date of experience: December 01, 2023
We’re sorry to hear about your experience. Thanks for taking the time to share these details and we'll pass it along to the team. If you still need assistance please call us a 1-855-462-2652. Or, if you drop us a private message on our Facebook page (https://www.facebook.com/CITBank), we can have someone call you to assist. Thank you.
Judy
1 reviews US
Set up account New Customer
Set up account New Customer. Entered all information. Signed back in to complete. Wanted 2 step verification, code to mobile. Gave 3 phone numbers have never been associated with. Customer service rude. Not opening account there.
Date of experience: December 02, 2023
Hi, we're sorry to hear about your experience. We always try our best to create a seamless and pleasant banking experience. If you provide your phone number through a private message on CIT Bank’s Facebook (https://www.facebook.com/CITBank) or Twitter page (https://twitter.com/CITBank) page, we can have a digital banker contact you. Thank you.
KD
1 reviews US
Unsecure website and poor customer service
My CD matured while I was out of the country and missed the 10 day window to renew at a higher rate. They rolled my CD into an account earning less than .5 percent (while other banks are offering 5.5%). Other banks roll over to current interest rates-be aware CIT does not. The website is not secure, customer service is aware of it, so apparently the bank is OK with that. Something to keep in mind if you want your money and identity in a secure place.
Date of experience: December 04, 2023
We’re sorry to hear about your experience. Thanks for taking the time to share these details and we'll pass it along to the team. If you still need assistance please call us a 1-855-462-2652. Or, if you drop us a private message on our Facebook page (https://www.facebook.com/CITBank), we can have someone call you to assist. Thank you.
Violet Bannister
1 reviews US
My money earned a decent rate but not worth the scam
My money earned a decent rate, but they put my account on dormant and would not let me access it. I called customer service after trying on my own. On the phone for an hour without any progress. The game is that the law requires them to transfer your funds into an account of the State Controller if there's no activity. So they lock you out of your account so you can not have activity. Then your money is gone. No thank you. I'm going back to Emigrant Direct. CIT offers the high rate to lore you in. Don't fall for it. These folks are making bank with shady practices.
Date of experience: December 08, 2023
Thanks for your review and feedback. We want to address your concerns and help with any outstanding issues. Please call us at 855-462-2652 or send us a private message on our Facebook page (https://www.facebook.com/citbank) so we can get more details and escalate this to the appropriate team. Thank you.
Scott E
1 reviews US
Do not trust CIT!!
Do not trust CIT!!! I found out they changed the account savings rate and reduced by rate from around 5% to .66. They said its because i was under 25K, bu they changed that requirement and I had no idea. They introduced a NEW plan that had a 5K min at 5% and of course did not notify existing members. It just a way to screw you once you are in, but attract new savers and eventually do the same to them
Date of experience: December 11, 2023
Thanks for your review and feedback. We want to address your concerns and help with any outstanding issues. Please call us at 855-462-2652 or send us a private message on our Facebook page (https://www.facebook.com/citbank) so we can get more details and escalate this to the appropriate team. Thank you.
Marion Kelly
1 reviews US
This is why I left
This is why i left cit and use “Easy beee” platform now, atleast those are reliable,Been on cit since may, earned some money, community admins have disappeared, app still working, but no withdrawals are working so can only assume this is a scam. If it reappears it will be a miracle
Date of experience: December 20, 2023
Thanks for your review and feedback. We want to address your concerns and help with any outstanding issues. Please call us at 855-462-2652 or send us a private message on our Facebook page (https://www.facebook.com/citbank) so we can get more details and escalate this to the appropriate team. Thank you.
Rosa Haskins
1 reviews CA
Save your self the frustration and avoid them
I’ve had a truly disappointing experience with CIT. Their lack of unresponsiveness left me feeling cheated. After losing a significant amount of money due to unclear fee structures. I’ve realized the importance of choosing a reliable platform. I’ve since switched to{EASY BE} which has proven to be far a far trustworthy and efficient option.
Date of experience: December 20, 2023
Hello Rosa, we're sorry to hear about your experience and will share this feedback with the team. If you still need assistance with anything, please let us know or give us a call at 855-462-2652.
Irby Baudouin
1 reviews US
Great interest rates but after I made…
Great interest rates but after I made one withdrawal I have never been able to access my account. Have made numerous CORRECT login attempts but no luck. Customer service has tried but no luck. Plan to cancel after I receive tax info.
Date of experience: December 24, 2023
Hi, we are very sorry to hear about your experience. We always strive to provide a pleasant and positive banking experience, and would like to help. Please drop us a private message on our Facebook page (https://www.facebook.com/CITBank) and we'll have a digital banker get in touch.
L C
1 reviews US
Too long for funds to be available
I recently opened a high yield savings account with CIT bank. While I love that they are paying a higher percentage, I HATE that it takes SOOOOO long for my money to be available after an electronic transfer; over 1 week. I could totally see taking over 1 week to be available if I did a mobile check deposit, but it takes way too long for an electronic transfer.
Date of experience: January 10, 2024
Hi, we're constantly striving to improve and thank you for your valuable feedback. We'll share it with the team. If we can assist in any way, please call us at 1-855-462-2652 or drop us a private message on our Facebook page (https://www.facebook.com/CITBank) and we'll have a digital banker get in touch.
Kimberly Johnson
1 reviews US
I linked my personal platinum savings…
I linked my personal platinum savings to my business account, when I first opened the account.3 months later, I linked to the same business account for a Zelle. They start saying my account is under review because it’s linked to business bank account. I would have to wait until 3 claims pending in another bank closes, before they release my funds… outrageous. They don’t call you to let you know what’s going on with your account. You find out, when you attempt to login . So you call them, it takes Them up to 10 days to let you speak to fraud department.. a nightmare bank
Date of experience: December 22, 2023
Thanks for your review and feedback. We want to address your concerns and help with any outstanding issues. Please call us at 855-462-2652 or send us a private message on our Facebook page (https://www.facebook.com/citbank) so we can get more details and escalate this to the appropriate team. Thank you.
Robbie Williams
1 reviews US
Everything
Great company
Date of experience: January 17, 2024
Hi Robbie, thanks for taking the time to leave us a review. We’ll be happy to share your feedback with our team. Thanks and have a great day.
JV
1 reviews US
TERRIBLE CUSTOMER SERVICE
Cit Bank has a good rate of return, BUT THEY ARE VERY HARD TO WORK WITH. I didn't think it would be a big deal that they do not have any actual branch locations, BUT, what I found is that funding my account has been a BIG pain. I planned on wiring funds, but my original bank charges $30 to wire money and there is a limit per wire. Therefore, in order to get the funds that I wanted to send, I would have to send multiple wires and do it over several days due to weekly limits. I tried Plan B... mobile deposit a check, and what I learned is that they have LOW LIMITS FOR MOBILE DEPOSITS, making it another difficult and drawn out process just to get the money into my account. Consider that you will have a PAINFUL AND LONG AND DRAWN OUT PROCESS JUST TRYING TO GET YOUR MONEY TO THEM to the point that the 1% higher interest rate gets negated with transfer fees and time spent. My time is too valuable to deal with them, so I will just keep my money in my other bank. :-(
Date of experience: January 15, 2024
Thanks for your review and feedback. We want to address your concerns and help with any outstanding issues. Please call us at 855-462-2652 or send us a private message on our Facebook page (https://www.facebook.com/citbank) so we can get more details and escalate this to the appropriate team. Thank you.
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CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals.