Reviews 2.3
416 total
Paul Harvey Phillips
1 reviews US
Fast & Efficient
Fast, efficient and really clear communications
Date of experience: October 21, 2020
Hi, Paul, we’re glad to hear about your experience. We appreciate the time you’ve taken to share your thoughts. We’ll share your feedback with our team. Thanks and have a great day.
Carol Anderson
1 reviews US
Lousy Unfair Customer Service
Read my previous 2 reviews. Our check never came!!! We had to go to the trouble of driving to another town to fax them information on the check we never received. This is now about 3 months later. I have another CD maturing the first week in November. I called and asked if because of all the troubles I had getting my money from them (and losing a few weeks interest) they would send me the check by federal express. I told them that 2 other companies have done that for us in the last few months. The agent said, "We don't do that. I have never heard of that being done." I asked him if he could check with someone higher up; he said he could not and that he knew this was not done. One of the other companies did it because it was a larger amount of money. This check should be about $112,000, and they won't overnight it?? Ev en though they kept my last matured cd a few weeks longer so they made interest money on it and I did not? I have 3 other cds left at CIT; once they mature, I will take my business elsewhere. Last time they told me I could reach out to them; my feeling is that they should reach out to me....the check was never issued!!
Date of experience: October 25, 2020
Hi Carol, we apologize again for any inconvenience. If there is any further assistance we can provide, please let us know and a digital banker will reach out. Thank you.
Customer
1 reviews US
Works Good
Works Good. Satisfied
Date of experience: October 26, 2020
Hi, thanks so much for your comment. Have a great day!
Moore Graphics
1 reviews US
The loan process was very easy to…
The loan process was very easy to navigate. The online questionnaire extremely easy to navigate and the progress was updated each step of the way so we always new where we were in the process. We were then contacted by Daniel Kilgore who walked us through the closing process. All of this at record pace compared to other financiers. A a couple days instead of weeks, we will certainly look to CIT for future equipment needs.
Date of experience: October 27, 2020
Hi, Moore Graphics, thanks for the kind words! We certainly appreciate hearing from you.
Customer
1 reviews US
The crew at CIT was friendly and…
The crew at CIT was friendly and helpful. Got my application processed and funded so I can grow my business.
Date of experience: October 29, 2020
Hi, Customer, thank you for your business! We’ll be happy to share your feedback with our team. Thanks and have a great day.
Gurinder
1 reviews US
Always asking how they can help!
Persistent on how they can help!
Date of experience: November 03, 2020
Hi, Gurinder, thank you for your business! We’ll be happy to share your feedback with our team. Thanks and have a great day.
Thomas Elliott
1 reviews US
Total Scam Terrible Customer Service
The worst financial institution that I have ever worked with. Completely scammed me. I paid $11,878 over 36 months for an $11,119 Apple iMac. I was fooled into thinking this was a purchase back in 2017. Now in 2020 they want $4450.00 more which amounts to 40% interest. I am of course not paying another penny. CIT Direct Capital has done me an extreme dis service, lied to me, scammed me and greatly hurt me. I think the only outcome will be eventually going to court. The customer service is a total joke. I have been trying for 2 months to find any resolve through at least 10 different CIT reps to no avail. They are disgustingly rude. Stay away from Apple Business also which directed me to use CIT Direct Capital. Total scam!
Date of experience: November 12, 2020
Hi, Thomas, we’re sorry to hear about your experience. We appreciate all our customers, and always try our best to create a seamless online banking experience. We’ll share your feedback with our team. If you provide your phone number through a private message on CIT Group Facebook or Twitter page, we can have our representative contact you. Thank you.
Jason Dazz
1 reviews PH
Works good !!!!
Works good !!!!
Date of experience: November 27, 2020
Hi, Jason, thank you for your feedback. We’ll be happy to share it with our team. Thanks and have a great day.
Theodore
1 reviews US
great bank positive
great bank positive
Date of experience: December 03, 2020
Hi, Theodore, thank you for your kind words! We’ll be happy to share it with our team. Thanks and have a great day.
omermalik
1 reviews PK
Good
Good. I'm. Mm..
Date of experience: December 11, 2020
T. J.
1 reviews US
Lied about fees and interest rate on an…
Lied about fees and interest rate on an installment loan. Attempted to explain their misleading statements and even tried to get us to take another loan after we had complained about their deceptive practices. Don't do business with these folks.
Date of experience: January 10, 2021
Hi, T. J., we’re sorry to hear about your experience. We'll share your feedback with our team and will make sure to get to the bottom of the complaint. If you provide your phone number through a private message on the CIT Group Facebook or Twitter page, we can have a representative contact you. Thank you.
Ricardo Estrada
1 reviews US
The people were easy to work with the…
The people were easy to work with the loan process was a breeze but the finance manager that I worked with mislead me with the wrong information. I have the emails to prove it! When I asked him to go over the terms he emailed me the terms he did not disclose that If I wanted to pay of my loan early i had to pay the interest that I agreed on as a matter of fact he said there is no prepayment penalty. I called to today to get a payoff and was completely shocked by the amount they increased it to an additional 8,000 extra. It went from 18k to 26 k. Total rip off.....
Date of experience: January 20, 2021
Hi, Ricardo, we're sorry to hear about your experience. We'll share your feedback with our team. If you provide your phone number through a private message on CIT Group Facebook or Twitter page, we can have a representative contact you to look into this further. Thank you.
Arthur Owens
1 reviews US
Mortgage nightmare
I obtained a mortgage through them and I regret it. The most shocking oversight was that the CiT attorney that was present at my closing failed to mail the check to the insurance company, so my homeowner's policy lapsed within 2 weeks of closing without my knowledge. But that example was not unique, just reflective of poor performance and regular mistakes. I have never had less confidence in a financial institution, and now this relationship is one that I feel needs constant monitoring in order to prevent future errors.
Date of experience: February 22, 2021
Hi, Arthur, we’re sorry to hear about your experience. We’d like to help. If you provide your phone number through a private message on the CIT Group Facebook or Twitter page, we can have a representative contact you. You can also reach out to us at 800-217-6629. Thank you.
Nate with Sew Much More
1 reviews US
CIT have been GREAT!!
CIT have been GREAT!!! From the start of The application process for financing new equipment though following up on any concerns. I would highly recommend them. Nate Sew Much More
Date of experience: March 04, 2021
Hi, Nate with Sew Much More, thank you for your business! We’ll be happy to share your feedback with our team. Thanks and have a great weekend.
Tommy Green
1 reviews US
Peggy had excellent customer service…
Peggy had excellent customer service skills and guided us through the entire process.
Date of experience: March 04, 2021
Hi, Tommy, thank you for your kind words! We’ll be happy to share your feedback with our team. Thanks and have a great weekend.
Daniel Fernandez
1 reviews US
Review
Was very pleased with the whole process, made it very easy and quick turnaround time. Very much appreciate it! Krystal was very helpful and professional. Have referred CIT to other business friends.
Date of experience: March 04, 2021
Hi, Daniel, thank you for your kind words. Comments like this make our day! We’ll share your feedback with our team. Thanks and have a great weekend.
Clint Brady
1 reviews US
Good service
Good service, quick approval, and good coordination with the vendor.
Date of experience: March 04, 2021
Hi, Clint, thanks for the kind words! We certainly appreciate hearing from you.
richard taylor
1 reviews US
Excellent client services great team to…
Excellent client services great team to work with on any financial needs, no bs
Date of experience: March 04, 2021
Hi, richard, thank you for your comment. Loyal customers like you make our day! Thanks and have a great weekend.
Customer
1 reviews US
Best bank and great customer service..
Best bank and great customer service... Really, fast closing and no games.
Date of experience: March 05, 2021
Hi, Customer, thank you for banking with us. We’ll be happy to share your thoughts with our team. Thanks and have a great weekend.
Phoenix customer
1 reviews US
Great customer service
Great customer service! This is my second loan with them and more to come.
Date of experience: March 05, 2021
Hi, Phoenix, thank you for your feedback! We appreciate the time you’ve taken to share your thoughts. Thanks and have a great weekend.
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CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals.