Reviews 2.3
416 total
Monica S.
1 reviews US
DO NOT ASSUME, ASK!
As new customers, we had good service expectations, but unfortunately, when we signed up for a lease for a office printer, no one asked us if we had liability coverage. CIT "assumed" that we did not, so it included insurance through Assurance. It took three months to return the money that was added to our invoice and correct this error; let alone having to argue with Assurance and CIT all three months until resolved. We are still waiting for at least and apology, but I guess that is too much to ask.
Date of experience: January 02, 2023
Hi, we're sorry to hear about your experience. We always try to provide a pleasant and seamless banking experience. We'll share your feedback with the team.
VNS Health
1 reviews US
Michael Collins from CIT addressed the…
Michael Collins from CIT addressed the issues with me and assured me they would be resolved. He was professional and communicated well. Hopefully the matter will be resolved.
Date of experience: April 21, 2023
Bill
1 reviews US
Good Customer Service
We have historically had a good working relationship with CIT. Invoices are generally sent in a timely manner, and customer service is available and responsive if there are issues.
Date of experience: May 02, 2023
Hi, thank you for your kind words! We’ll be happy to share your feedback with our team. Thanks and have a great day.
Jonathan Perrow
1 reviews US
DO NOT WASTE YOUR TIME
DO NOT WASTE YOUR TIME - Is this even a real bank? I'm 58 years old with an 800 credit score and no blemishes on any record anywhere. I applied online and was turned down with no explanation. I called their "customer service" phone number 855-462-2652 and was read a statement that said I was turned down because they were unable to verify some aspect of my identity. Which, ok. But no solution was offered, no "sorry," no nothing except "goodbye." So just replace the "C" with an "SH" and say goodbye to CIT Bank. Yuck
Date of experience: May 03, 2023
Lesna
1 reviews US
Please Resolve
I submitted a payment for the month of April, i've got the confirmation and back up docs. Bank account has a lot of money in it so it wasn't a funds issue. I was contacted by a representative, who told me that the payment didn't go through and to call the general customer service number i asked him to call me to take the payment due to time constraints and he just ignored me and hasn't called its been a few weeks. I set time aside each month to pay this account and if the payment doesn't go through due to something on your end, then i don't have time to call in again and wait for a rep, it is common that I am not connected for at least 30 minutes. If your rep can't communicate back to your customer to get issues resolved then what is he doing there? Further due to his lack of ability to communicate, or his assumption that the customer will eventually just call in themselves, the customer now is in a negative standing or is receiving a late charge. Another issue is that i emailed your team insurance proof and we are still being charged for the insurance.
Date of experience: May 10, 2023
Hi, we're sorry to hear about your experience. We always try our best to create a seamless and pleasant banking experience. If you would like us to look into this with you and are willing to provide your phone number through a private message on CIT’s Facebook page (https://www.facebook.com/CITGroup), we can have a representative contact you. Thank you.
customer
1 reviews US
Having trouble communicating with CIT
Having trouble communicating with CIT
Date of experience: May 10, 2023
Gpapac
1 reviews US
NO SERVICE customer service.
Customer service hung up on me as I was explaining what I wanted. I was trying to open a high yield savings account. After reading the reviews I'm very fortunate NOT to have opened a savings account.
Date of experience: May 20, 2023
Hi, we're sorry to hear about your experience. We always try our best to create a seamless and pleasant banking experience. If you would like us to look into this with you and are willing to provide your phone number through a private message on CIT’s Facebook page (https://www.facebook.com/CITGroup), we can have a representative contact you. Thank you.
Glenn Stansberry
1 reviews US
Be prepared for an ordeal trying to set…
Be prepared for an ordeal trying to set up the Platinum Savings account. I am going on a month now and they still do not have my account setup. They claim their review team is backed up.....well, hire more people - Hello? And once they finally get the account set up we still need to go through the trial deposits process which will require even more time. On a semi-positive note, their customer service is US based and has been courteous and professional on my multiple calls to try and get my account set up. Just an FYI that they are super SLOW!
Date of experience: June 01, 2023
Hi, thanks for taking the time to leave a review and we're sorry to hear about your experience. We always try our best to create a seamless and pleasant banking experience. We'll share your feedback with our team. Thank you.
Maureen Novak
1 reviews US
Sign up for Platinum Savings
Updated review..After a few more tries and help from 3 CIT Customer Service agents I was able to finally sign up for the Platinum Savings Account. Hoping there are no more sign in issues and that the money transfer goes smoothly, for the 4.85% APY.
Date of experience: June 02, 2023
Hi, we’re sorry to hear about your experience. For further assistance, please talk to our digital bankers at 855-462-2652. Thank you.
customer
1 reviews US
Not a bad experience
Not a bad experience, but not great either. The website can be very confusing, especially to pay an invoice or set up autopay of regular monthly payments due. You have to set up another login to a linked website called "payconnexion" in order to pay items. You can't get to payconnexion directly, you can only get there by logging in to CIT and then clicking the link within that site in the payment area. Really weird, clunky, and old-school in my opinion. And, then, payconnexion is not very clear sometimes on how it is processing a payment. I've overpaid a couple of times because it reads one way but acts another. Hopefully with CIT turning into First Citizens Bank things will improve for the website and payments.
Date of experience: June 02, 2023
Hi, thanks for taking the time to leave us a review and we're sorry to hear about your experience. We always try our best to create a seamless and pleasant banking experience. We'll share your feedback with our team. Thank you.
Public Library
1 reviews US
Bumpy Start
Someone entered our billing information from our contract incorrectly, so we didn't receive our first invoices and incurred late fees. Aside from that, our experience as been positive so far.
Date of experience: May 31, 2023
Hello, thanks for your feedback. We’d like to look into your experience with us. Please contact us via a private message on our Facebook page (https://www.facebook.com/CITGroup) or call us at 800-253-0157. Thank you.
Julie
1 reviews US
Web site is easy to use
Web site access is very important so CIT’s is very easy and helpful to use.
Date of experience: June 01, 2023
Hi Julie, thanks for the kind words! We certainly appreciate hearing from you.
L Sanford
1 reviews US
Do not use if not in California
Do not purchase a CD if you are not in California. Very difficult to work with if you want to change. Must use CA documents even if you have legal documents from your state!
Date of experience: June 14, 2023
Hello, thanks for leaving a review, We'll share your feedback with our team. For further assistance, Please contact us via a private message on our Facebook page (https://www.facebook.com/CITGroup) or call us at 855-462-2652. Thank you.
Susan Cox
1 reviews US
Beware!
Have chosen not to renew a CD. After 10 days I have not received my money. When I call I get a different answer. They had no problem withdrawing money from a external account but can't deposit my money back into an external account. Please beware chose a local bank with a branch office.
Date of experience: June 05, 2023
Hello, We’re sorry to hear about your experience. We appreciate all our customers, and always try our best to create a seamless online banking experience. We'll share your feedback with our team. Please call us at 855-462-2652 and we can look into this. Or, if you send us your name and number in a private message on our Facebook page, we can have a representative contact you. Thank You.
Kim
1 reviews US
The worst customer service I have ever…
The worst customer service I have ever experienced with any bank, in person or online. It was such a fiasco trying to set up a savings account with 2 reps giving me the wrong information, plus closing the very account i had set up and kept waiting for the micro deposits. On the fourth call, to find out where the microdeposits were is when to my shock the account was wrongly closed. Plus, one rep was so rude and impatient with my questions! If their reps are this inept, I don't want my money there. I don't care how good the interest rate is. Lastly, when i asked to speak with a supervisor, I was kept on hold. I eventually hung up, which is probably what they wanted me to do.
Date of experience: June 18, 2023
Hi Kim, We’re sorry to hear about your experience. We appreciate all our customers, and always try our best to create a seamless online banking experience. We'll share your feedback with our team. Please call us at 855-462-2652 and we can look into this. Or, if you send us your name and number in a private message on our Facebook page, we can have a representative contact you. Thank You.
Dan Nguyen
1 reviews US
A specialist at CIT Bank that went above & beyond!
My wife and I owe a great deal to Ms. Silvia Murillo, a banking specialist of CIT Bank at the Pasadena location in California. We first contacted CIT Bank customer service by phone on 4/27/23 asking for help in retrieving our large sum of money that was transferred from CIT Bank to the CITI Bank in February. After 2 months of fighting with people at the CITI bank, we were so frustrated and exhausted because they were doing all tricks to hold on to our money. We were so desperate, and at first a representative at CIT Bank did not know how to provide the support, until Ms. Murillo voluntarily jumped in to help. She spent a great deal of her own time dealing and pressuring the CITI bank until they finally agreed to return our money. We sincerely cannot thank her enough for her professionalism and compassion! CIT Bank is fortunate in having her as personnel in the organization. She is one of a kind! Many and many thanks, Ms. Silva Murillo!!
Date of experience: April 26, 2023
Hi Dan, thank you for your kind words! We’ll be happy to share your feedback with our team. Thanks and have a great day.
The Family
1 reviews US
Slow Transactions
CIT is a decent bank. I think the thing that makes it so frustrating is just the slow pace at which it transfers money from one account to another, especially from outside banks. It takes roughly 2 WEEKS to transfer in a chunk of money from another external, already verified bank account. Unbelievably ridiculously slow. SoFI takes 2 to 3 days! Kind of outweighs the higher interest rate CIT pays… they put a weeklong hold on the money, even after it’s been verified and removed from my other bank account.
Date of experience: June 27, 2023
Hi, We’re sorry to hear about your experience. We'll share your feedback with the team. Thank you.
Marsha Dyslin, Sunnyvale Pres
1 reviews US
Great Trainer
Questions were encouraged and Laura made sure that we understood the answer. I loved we were encouraged to try things for ourselves, not just watch her show us things.
Date of experience: July 05, 2023
Invok Brands
1 reviews CA
Trustworthy and reliable
Trustworthy and reliable
Date of experience: July 13, 2023
Hi, thank you for your kind words! We’ll be happy to share your feedback with our team. Thanks and have a great day.
Cindy Grennon
1 reviews US
Did an online transfer from another…
Did an online transfer from another bank to a Platinum acct and it’s been since 6/21and still not showing up anywhere! Scary stuff
Date of experience: June 21, 2023
Hi, we’re sorry to hear about your experience and would like to help. If you provide the first and last name of the account holder and the telephone number associated with the account, we can have a digital banker contact you to assist. Thank you.
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CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals.