Reviews 4.2
876 total
LA Tyler, TX
1 reviews US
Customer Service Product Information
I found carpet express while looking to replace my flooring in kitchen. I found they have convenient locations for pick up and product information that served my every need of information. Customer service is real people and not automated recording that takes 5 minutes to reach help. Representatives are courteous and understands your concerns. Without giving the whole story of my experience, I just wanted to write a review for anyone considering Carpet Express. You will not be disappointed, and can expect all your needs for your purchase to be met. A great company with integrity.
Date of experience: April 10, 2015
Thank you so much for thoughtful your review, Tyler!
JoePor
1 reviews US
Lower your flooring purchase cost
As property manager who does many improvement projects, I would recommend purchasing flooring (carpet, tile, base) from a wholesaler. Easily save 25% on total cost of flooring. Over many projects and many years, this savings adds up to real big money. Used Carpetexpress for my last project and was not disappointed. Sales staff was very friendly and responsive and shipping was flawless. Definitely recommend Carpetexpress as a source for flooring!
Date of experience: May 18, 2015
Joe, we appreciate your feedback! I will relay your kind words to your sales rep. Thank you for choosing Carpet Express!
COVER WORKS
1 reviews US
Great product and customer service
Bret was a lot of help and we plan on ordering more flooring from this company. Really love the Antique Plank vinyl flooring!!!
Date of experience: May 19, 2015
We'll be sure Bret knows you were pleased! Thank you for the review!
KROLL
1 reviews US
The best for the least
After web-browsing many hours, we chose Carpetexpress for their pricing. Little did we know that we purchased the best carpet padding for half the price of Lowe's cheaper padding. We also ordered linoleum based on the customer service representative's recommendation. It is one of Armstrong's best. (Just started to unroll it last night and can't believe how gorgeous the white Ancient Slate is!!!!) Again, not only did we get the BEST - but Carpetexpress's pricing is --- WOW! Whereas Lowe's has gone to pricing by the square foot, Carpetexpress prices by the square yard. In basic language, our linoleum would have been 9 times more expensive in Lowe's - and Lowe's doesn't even carry this quality of linoleum! AND on to delivery. Holy cow! It was truck delivered only 3 days after we ordered. Carpetexpress is in GA - we're mid-TN! We could not have picked it up ourselves (gas, wear/tear on vehicle and trailer, etc.) for the delivery charge!! We will definitely use Carpetexpress for any other floor coverings!
Date of experience: June 09, 2015
Thank you so much for your business and kind words! We'd love to see any pics of your carpet or vinyl installed.
EASLEY
1 reviews US
Customer service!!! Awesome
I was nervous about ordering materials off a website. This was the best experience, materials was just like the sample that was sent to me. Cary was the best salesman!!! I would do this again. Thank you Cary and Carpet Express.
Date of experience: June 29, 2015
KING
1 reviews US
Professional, fast service
Excellent price on carpet, professionally installed. I can't think of a time I have had a better experience buying flooring. I am very pleased with the quality of my new carpet. A Plus!
Date of experience: July 15, 2015
CAMPBELL
1 reviews US
EXCELLENT...product, customer service, speed of delivery and prices
Understanding that we are "programmed" to purchase carpet and installations from a local big box retailer). I did look over their offering and then proceeded to a local retailer, who was way too expensive. I searched on line and came across Carpet Express... I was quite leery ordering something online as expensive and elusive as Carpet. I first ordered samples, that arrived within a week and they were bigger than the big box provides (approx. 1 ft2) to give you better feel for the carpet. Once my wife and I decided on the carpet we wanted, I called the Carpet Express customer service and talked to Suzy, she was very friendly and put me at ease right away. She quoted me a better than their internet advertised price on Mohawk SmartStrand Silk (top of the line carpet) and I placed the order. I found local installer (do your homework...check out reviews and certifications) who unloaded the truck and installed the carpet. I estimate that we saved about 45% on the project relative to the same offering by the 'Big Box". We could not be happier... Thank you Carpet Express!
Date of experience: July 20, 2015
Thank you very much for your thoughtful review. We have always thought we offered better service and prices than the big box stores, and it's great to have that sentiment shared by customers! I will pass along your kind words to Suzy. Thanks again!
SANDIDGE
1 reviews US
Very pleased with purchase!
Although I chose to travel an hour out of town to pick up my order at a freight terminal, it was totally worth it! The carpet, sheet vinyl, and padding I ordered was in excellent condition, and buying from Carpet Express saved me so much money compared to the prices I was quoted for the same items at several local stores. Benji, in sales, was very pleasant to work with and very helpful with questions I had regarding the products and ordering process. I had never ordered anything online like this before, but I would order from Carpet Express again without hesitation.
Date of experience: August 09, 2015
KIDNEY
1 reviews US
A most pleasant experience.
From the beginning, the sales team, Greg Smith and later Dennis Duckworth were extremely pleasant and helpful through to the end. We ask to view the roll and the crew at the inspection table were very pleasant and helpful. When we needed an extra 12 yds. to complete the job, even the fork truck driver who loaded the roll went way out of his way to be sure we had everything we needed. All in all, a great team who had our best interests in mind.
Date of experience: August 09, 2015
Thank you for the great review. I'll make sure Greg and Dennis get a pat on the back! :)
Sy
1 reviews US
Happy with product and sale, but not with install tech.
Had a really good experience with sales rep in selecting and completing the sale. The install scheduler was helpful and polite. Bad experience with two of the install techs, rude behavior.
Date of experience: August 10, 2015
Although we are sorry to hear about your unpleasant experience with an installer, we greatly appreciate you bringing it to our attention. We strive to make sure every step of the project is a great experience for our customers. Professionalism is required of all Carpet Express employs and contractors. Expect a call from us soon. We will get to the bottom of this. Thank you!
MAY
1 reviews US
The best customer service
the best customer service , gaberial is a very helpful sales rep and always willing to help out on any project I have, thanks
Date of experience: August 21, 2015
Thank you for the review! I will relay your kind words to Gabriel.
Jenny
1 reviews US
quality item
Ordering was fairly simple but communication could have been better. Item was as stated and what I wanted. Received extra square feet than ordered or was charged, but can't really complain about that (other than if I knew I'd receive more I could've ordered less). Item shipped in a fair amount of time and arrived well packaged. A bit cheaper than if I'd ordered through local flooring distributor, plus was delivered to my door. Would definitely recommend and will likely use again.
Date of experience: August 31, 2015
HALL
1 reviews US
Above and beyond expectations
Gabriel, as with everyone we had the privilege to be in contact with durring our visit to carpet express were very friendly and pleasent to have met. Very knowledgeable of the products and gave great feedback to our interest and or concerns. We will recommend your facility for flooring needs to anyone who we know are in the market for quality flooring in an amazing atmosphere. Thank again David Hall Debbie Cranston.
Date of experience: October 01, 2015
MARIETTA I-75
1 reviews US
Carpet Purchase
Dennis was very helpful, fairly priced and shipped our carpet quickly. Thank You
Date of experience: October 05, 2015
lois
1 reviews US
Great Prices and Customer Service!
Best price on the carpet I wanted. I wish they had told me about the delivery being "end of driveway" and not into my garage. But overall, I'm very happy!
Date of experience: October 06, 2015
Sarah
1 reviews US
The customer service is exceptiona!
The idea of buying carpet from a company's website can be a scary venture....however, not any more! After reading previous reviews of Express Carpets my husband and I took the plunge and so far we couldn't be happier. I dealt with a wonderful salesperson, Tracey Spence, who answered all our questions and more, which gaves us the reassurance we were dealing with a great company. We received all the different carpet samples very quickly, and Tracey never pressured us to make our decision quickly, she understands buying carpet is a big financial decision. I have no doubt that all the saless people/customer service people are as good as Tracey because when I've called each person has always answered with a pleasant voice. We had done our carpet research before calling, and we've not received our carpet yet, but we have no doubt we will be very happy with our selection. I've already told two people about Carpet Express and I plan on being their "mini-marketer" in Texas!
Date of experience: October 07, 2015
Thank you for your thoughtful review! I'll be sure to relay your kind words to Tracy, and we are excited to have you as our mini-marketer :) Thanks Sarah!
MOONEY
1 reviews US
Rug Experience
I am very pleased with Carpet Express they have great prices. They let me take my rug home to see if it would work and if it didn't work out I could bring it back and try another but I loved the design of the one purchased. The salesman was friendly and personable. Carpet Express will always be my store for any of my flooring needs because they are a reliable reputable store and every employee that I have had the pleasure of speaking with has been friendly and helpful.
Date of experience: October 08, 2015
Heidi Lopez
1 reviews US
Really good experience
We had a good experience at CarpetExpress. They took their time to help us match the wood floors with what we had from before. Thank you!
Date of experience: October 08, 2015
MAJESTIC CARPETS
1 reviews US
Awesome Customer Service & Excellent Product Selection
Can't say enough about Jim Young. He was professional, courteous & very attentive to customer needs. He also knows when to stay back and not pressure decisions. Even the staff that runs the loading and packaging of materials was extremely nice and very attentive to customer needs. The price of the materials are superb! When you get service & prices like this, there is no reason to go anywhere else. Majestic Carpets will be glad to drive from Knoxville Tennessee to get the services and prices Carpet Express and Jim Young provide! A+
Date of experience: October 10, 2015
JARED PRIVETT
1 reviews US
Greg Smith and the rest of the Carpet Express team are number 1 in my book.
I'm a general contractor. I do a lot of insurance related work. Greg Smith is my salesman and as always went out of his way to help me no matter how big or small the order. I would recommend carpet express to all my friends and family and anyone else that needs any type of flooring. They're not just limited to carpet they carry all types of flooring. Stop reading reviews and give them a call.
Date of experience: October 12, 2015
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About
At Carpet Express, we believe the floor is the foundation for beautiful interior design. You could say, “the floor is the most important wall in any home.” That’s why Carpet Express is committed to providing the most trusted brands from our nation's top flooring manufacturers at the lowest possible price. So whether you are shopping for carpet, hardwood, laminate, vinyl flooring, or area rugs, you can be sure that CarpetExpress.com is your best source for all your floor covering needs.