Understanding that we are "programmed" to purchase carpet and installations from a local big box retailer). I did look over their offering and then proceeded to a local retailer, who was way too expensive. I searched on line and came across Carpet Express... I was quite leery ordering something online as expensive and elusive as Carpet. I first ordered samples, that arrived within a week and they were bigger than the big box provides (approx. 1 ft2) to give you better feel for the carpet. Once my wife and I decided on the carpet we wanted, I called the Carpet Express customer service and talked to Suzy, she was very friendly and put me at ease right away. She quoted me a better than their internet advertised price on Mohawk SmartStrand Silk (top of the line carpet) and I placed the order. I found local installer (do your homework...check out reviews and certifications) who unloaded the truck and installed the carpet. I estimate that we saved about 45% on the project relative to the same offering by the 'Big Box". We could not be happier... Thank you Carpet Express!