Reviews 4.2
876 total
Rodger
1 reviews US
Quick to respond to iquestions re their…
Quick to respond to iquestions re their products. My order resulted in a problem that they fixed as soon as discovered. Shipped items quickly. Driver that delivered was very helpful. Items arrived in a ti,ely manner and in good condition.
Date of experience: August 25, 2018
CLAYTON
1 reviews US
Saved a ton
Saved a ton! Great service and fast shipping.
Date of experience: August 31, 2018
TRAYLER
1 reviews US
Friendly and attentive salesperson
Friendly and attentive salesperson. had the carpet we desired in stock and held it for some tie awaiting installation people pick up.
Date of experience: September 01, 2018
Nick
1 reviews US
Outstanding service
Outstanding service
Date of experience: September 02, 2018
M & M CONTS
1 reviews US
Excellent customer service and product…
Excellent customer service and product was great!! We be back!!
Date of experience: September 04, 2018
MULLEN
1 reviews US
Ordered the LVP products with…
Ordered the LVP products with assistance over the phone. Transaction was easy and order arrived per our agreement. No problems at all.
Date of experience: September 04, 2018
Pangborn
1 reviews US
Would absolutely use them again.
Excellent sales attention from Jim Young,great price on 3 rooms of carpet, on-time scheduling , and professional installation from Caleb. We would use them again, for sure.
Date of experience: September 06, 2018
BERRY
1 reviews US
Carpet Express had the best prices and…
Carpet Express had the best prices and customer service. Carol Johnson was great! My flooring was delivered ahead of schedule and Southeastern Freight driver was very helpful.
Date of experience: September 16, 2018
Steven H.
1 reviews US
Nice!!!!
Carpet Express is exceptional!! Carol Johnson was amazing to work with and went over and above to help me find exactly what I was looking for. And after suffering some shipping damage, Sandy went beyond my expectations to rectify the problem. I am MORE than satisfied and will recommend Carpet Express to anyone I know who is looking for flooring.Great job!!!!!
Date of experience: September 21, 2018
WALDNER CONSTRUCTION
1 reviews US
Awesome Customer Service
Great pricing, quick turn around time for delivery, awesome follow up. Tracy was great with customer service!
Date of experience: September 22, 2018
DORE
1 reviews US
I decided to purchase from them because…
I decided to purchase from them because the customer service is EXCELLENT! I called a few times and always got the answers and respect, that itself means a lot! The prices are very good and the shipping time was very good! I am extremely happy and will do business with them again! Ina
Date of experience: September 22, 2018
Cindy
1 reviews US
Significant savings even with shipping
Was amazed at the savings, but hesitant about an out of state sale and having flooring shipped. Was a smooth process! Vinyl plank flooring was shipped to AR in two days to a local freight terminal. Pallet was loaded to pickup, then we unloaded the 35 pound boxes to the garage. Could have got sent to my home, but this worked fine for us. Jim is wonderful to work with if want a quote. Experienced and professional salesperson. He sent me the invoice with tracking number. He called when the flooring left GA and I knew when to expect arrival. I never felt in the dark. Significant savings even with a shipping fee. Would definitely recommend calling and asking for a quote.
Date of experience: September 23, 2018
HUSTON
1 reviews US
Melissa was very helpful and the…
Melissa was very helpful and the product shipped the next day.
Date of experience: October 01, 2018
Rob
1 reviews US
Excellent purchase experience
Suzanne was amazing to work with. Very knowledgeable and helpfull. I also got a great deal on a top-rated LVP product. Shipping was great, the entire experience was great! I would highly recommend Carpet Express to anyone. Rob
Date of experience: October 03, 2018
LARKIN
1 reviews US
Saved me a lot of money for the same…
Saved me a lot of money for the same carpet I would have purchased locally
Date of experience: October 03, 2018
JTag
1 reviews US
Save your time and hassle...skip carpet express...
I purchased a good mohawk carpet ($32/sq yd) from CarpetExpress.com on 8/13/2018. The salesman was very helpful and the transaction was smooth. Thats were everything good stopped. * I received the carpet on 8/18/2018 and it was defective, it had stains throughout the rug and the pile was missing all over the rug among other things. I contacted carpet express and sent them pictures. * On 8/21/2018 I received an email stating the claim was approved and they would be ordering me a new carpet. * On 9/4/2018 I received an email stating the new carpet did not pass inspection at their warehouse. CarpetExpress said they will reorder a new carpet for me AGAIN. * On 9/11/2018 I received an email from CarpetExpress stating that the new carpet did not pass inspection at their warehouse YET AGAIN. * On 9/25/2018 I received an email from CarpetExpress stating that the new carpet was short. At this point I cancelled my order, contacted another carpet vendor and shared my horror story with pictures. That vendor said that he had NEVER seen this happen on first quality carpet. On 9/28 I ordered the same carpet through another vendor for a similar price and on 10/2 I received my carpet and it was installed in my home with no issues. The moral of this story is to avoid carpetexpress.com unless you want the hassle and added expenses (I had to pay my installer $160 extra for coming to my home multiple times). I would recommend you buy your carpet elsewhere. UPDATE 10/3/2018: I received a call from Carpet Express today after posting this review. They assured me that they were selling me first quality carpet and apologized for the problems that occurred. They said they will be sending me a letter from Mohawk confirming this. Although I could not recommend carpet express to anyone I would like to say that the staff were very courteous and professional throughout this purchase debacle. UPDATE 10/4/2018: I received an email from Mohawk stating that the stained/defective carpet that was sent to me from carpet express was first quality carpet. UPDATE 02/27/2018: In response the the vendors comment. I did receive a call from the president, he apologized and asked me to remove my post and nothing else. He did NOT ask me how we could rectify this or if there was ANYTHING he could do. I shared with him the many issues that occurred, everything I shared in this review and all I heard was sorry, please remove the post. I STAND BY MY REVIEW AND STATEMENTS!
Date of experience: October 03, 2018
We are very concerned by your extremely atypical experience, and that we could not rectify your opinion of our company. Our president, general manager, and claims rep called you to see what we could do, but it seems that your mind/ 1 star review is made up despite our best efforts. We have sold Mohawk flooring for decades, and have very very very rarely had cause to question their quality, but this does seem to have been a manufacturing issue that was out of our hands.
O'DONNELL
1 reviews US
Suzanne was a delight
Suzanne was a delight. Product was just what I wanted. I highly recommend.
Date of experience: October 13, 2018
NORRIS
1 reviews US
Enjoyed shopping with Carpet Express
Enjoyed shopping with Carpet Express. Their representative was able to interpret my very poor description of what we were searching for, and led us to exactly what we wanted. She was very knowledgeable and incredibly pleasant. Our order arrived in a very timely manner, and our rugs are gorgeous! We are so glad we stopped to shop at Carpet Express.
Date of experience: October 18, 2018
Tim Withers
1 reviews US
Oustanding!
Carol Johnson helped us pick out our flooring and set us up for a measurement. She went above and beyond explaining the different grades of flooring, the wear ratings, stain, protections, etc. We left fully confident with our purchase. The installer Caleb came out and done the best install that I have seen. Throughout the entire process, we were amazed at the quality of work and professionalism shown by Carol and Caleb. I would not hesitate to recommend their services.
Date of experience: October 19, 2018
Vijay Shah
1 reviews US
Carol Johnson has been very helpful.
Carol Johnson has been very helpful. Great service.
Date of experience: October 24, 2018
Contact
About
At Carpet Express, we believe the floor is the foundation for beautiful interior design. You could say, “the floor is the most important wall in any home.” That’s why Carpet Express is committed to providing the most trusted brands from our nation's top flooring manufacturers at the lowest possible price. So whether you are shopping for carpet, hardwood, laminate, vinyl flooring, or area rugs, you can be sure that CarpetExpress.com is your best source for all your floor covering needs.