Reviews 4.2
876 total
CDW HOMES
1 reviews US
Great Customer Service
I've been buying from Carpet Express for over 10 years. I've always found the sales team to be helpful. Products typically ship quickly and pricing is very competitive.
Date of experience: April 02, 2016
ML
1 reviews US
Wood Flooring review
Very good customer service, quick delivery.
Date of experience: April 15, 2016
SCOGGINS
1 reviews US
Carpet purchase and install
I would recommend this company to anyone. Great service!
Date of experience: May 09, 2016
STOKES
1 reviews US
Great Customer Service
Jim Young was excellent to work with. He stayed on top of the order and went above and beyond to make things run as smoothly as possible.
Date of experience: May 11, 2016
SHINER
1 reviews US
First purchase with Carpet Express
From the first phone call to Dennis to placing my order, it was a hassle free experience. The carpet was delivered to my home on time in excellent condition.
Date of experience: June 27, 2016
ERIC CASON
1 reviews US
Best Customer service (Greg Smith) EVER!
Greg was in control from start to beginning. Felt very comfortable dealing with him,, and would definitely use your services in the future.
Date of experience: August 06, 2016
BRAVO CARPET
1 reviews US
SALES
Jim is always very helpful! Great person to do business with! I highly reccommend Jim! He gives us great prices and easy to deal with! Thank you Lynn @ Bravo
Date of experience: September 01, 2016
SandyAndy of Pioneer Ca
1 reviews US
turned my frown upside down.
i found Carpetexpress durring a recent home renovation. I had an order in with a big box store, and was waiting day after day {15 to be exact} for flooring to be processed and shipped. Phoning repeatedly to be told nothing more than I would recieve an email when it shipped. All the while looking on line at other prices and shipping rates. After I had no more patience, I decided to call and Jim started my project moving again. Within 5 days my flooring was at my house. From GA to CA, the same as where the other co. was. Only with Carpetexpress I REALLY had my product. I'm thrilled with the service. I love the product. I love my Floor. THANK YOU JIM, and THANK YOU Carpet express. there are'nt many Cos. that really do make customers sevice #1. I only wish I could work for a co. like this.
Date of experience: December 18, 2016
Thank you for your thoughtful review! We will be sure Jim receives your praises. Thank you for your business, and Happy Holidays!
Dave Bryan
1 reviews IE
Couldn't be happier
This company peform to the highest standards with honesty and integrity. I dealt with their Navan Road branch and am grateful and appreciative for their kindness, sincerity and professionalism. I really recommend this company because they care about their customers
Date of experience: January 16, 2017
DUECK
1 reviews MX
Good fast service!
Good quick service, the vinyl I bought was shipped the same day!
Date of experience: January 21, 2017
Stan
1 reviews US
Thrilled with carpetexpress.com
Very happy with carpetepress.com. they saved me 75% over local carpet store. Delivered in a timely manner with no surprises. Stan in Little Rock
Date of experience: January 29, 2017
Thank you for the great review! We love saving customers money!
Happy customer!
1 reviews US
Great Experience!
I had been looking for a carpet to make an area rug. I had looked locally, and found something I really liked. I was quoted a price, but when I came back to order it the store had added on more fees increasing the price by 40%. I was so happy to fine carpet express that quoted me what i had originally budgeted for the carpet. They were so easy to work with, and the carpet was delivered in a little over 2 weeks, and it is perfect. I would definitely recommend Carpet Express to anyone!
Date of experience: February 12, 2017
Mr. Smith
1 reviews US
Great service at Carpetexpress!
Just received my carpet today; delivered right to my house. Carpet Express beat the heck out of my local carpet stores. They were very helpful and provided great communication. Their shipping company was great to deal with too. I will definitely be dealing with Carpet Express again!
Date of experience: February 15, 2017
S Line
1 reviews US
Excellentservice with great prices
I flipped a house up on Signal Mountain. I shopped all around for less expensive but high quality hardwood flooring and carpet. I found carpet express to have the lowest price on both. In addition they did the carpet install for me and they did an excellent job. Their people were friendly and helpful throughout. I will definitely go there first for my next flip.
Date of experience: February 23, 2017
Unhappy but Cheap Shopper!
1 reviews US
No Contact
CarpetExpress had the littlest contact with me. i contacted them online for pricing and was emailed just the numerical price. No hello/where are you shipping this/etc. Just __/yd. Already that made me ehh. But then when i decided to order (because their prices are competitive!), that was it too. Just took my credit card and address. They told me they would ship it to me, but the freight line called me while on the way to my house asking me how i plan on unloading the 1,000lbs of carpet they have in the semi for me. its the weirdest thing to me that Carpetexpress wouldn't arrange that and have that planned or EVEN GIVE ME A HEADS UP that i would need to accommodate that. They have weird hours also, and no one calls you back until 3 days later.
Date of experience: February 24, 2017
Matt
1 reviews US
Carpet exress cortec plus xl
I am in New York and was nervous about buying a floor from so far away. But i am very happy with my experience with carpet express. Andy helped me and was very friendly and helpful. Everyone i spoke with from carpet express was very nice. The price was much cheaper then local stores in my area. I will be buying all of my future floors from them. The floor arrived in about a week and a half and every box was perfect with no broken pieces.
Date of experience: March 04, 2017
ATKINS
1 reviews US
GREAT company!
Thank you Carpet Express - you were very wonderful to work with!!!!
Date of experience: March 08, 2017
S. LEDRICH
1 reviews US
Vinyl Sheet Flooring
The only thing I'm disappointed in is the preparation for shipping or lack of protective packaging materials. My 6' x 7' roll of vinyl was wrapped around a "thin" cardboard tube with plastic sheeting wrapped several times around the outside of the whole piece. During the shipping process, getting from point A to point B, it appears to have taken some abuse that slightly bent the roll, enough to cause stress on the vinyl leaving several crease marks and distortions in the material. I decided to keep it with hopes the glue down process will hold the vinyl tight to the floor so the distortions (buckling on the top surface) won't be visible. For the amount charged to ship this small piece ($60.00) I was expecting it to be in a protective box or at least in some way to keep it from bending.
Date of experience: March 08, 2017
Please let us know if you have any problems after it is installed. Although we use cardboard cores that are well within industry standards, we know some shippers might handle rolls too roughly. We can't help that, but are absolutely committed to making sure you are pleased with your order. Please let us know if crease doesn't flatten out, and our claims department will do everything they can to ensure your satisfaction. Thank you for your review.
Charlie
1 reviews US
Excellent
Tracy was easy to work with. Best price on net and local. Very fast delivery, shipped from GA to VA in 3 days!
Date of experience: March 14, 2017
We will relay your kind review to Tracy. Thank you for your business!
SAWGRASS BUILDERS LLC
1 reviews US
Excellent selection, pricing and service!!!
You guys are the best!!!!
Date of experience: March 20, 2017
We think we are pretty great too ;) Thank you for taking the time to review Carpet Express! You are the best!
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About
At Carpet Express, we believe the floor is the foundation for beautiful interior design. You could say, “the floor is the most important wall in any home.” That’s why Carpet Express is committed to providing the most trusted brands from our nation's top flooring manufacturers at the lowest possible price. So whether you are shopping for carpet, hardwood, laminate, vinyl flooring, or area rugs, you can be sure that CarpetExpress.com is your best source for all your floor covering needs.