Reviews 4.3
120 total
Nick Hayden
1 reviews US
The staff is knowledgeable and…
The staff is knowledgeable and accommodating! I have established a relationship with them to a point, that is the only place I trust and go to. I recommend them to everyone in the area.
Date of experience: May 11, 2018
E. Smith
1 reviews US
Buchroeder's Jewelers is simply amazing!
Buchroeder's Jewelers is simply amazing. Their talented, knowledgeable staff is always willing and ready to help, and their service is unparalleled.
Date of experience: May 11, 2018
Jeanne
1 reviews US
Beautiful item
Beautiful item, reasonable price - what more could I ask for?
Date of experience: May 11, 2018
Shawn
1 reviews US
I was really impressed with how… easy it was to create an order a custom engagement ring
I was really impressed with how reasonable the prices were and the process for designing and ordering A custom engagement ring was Simple and went smoothly. Couldn’t be happier.
Date of experience: May 11, 2018
Mandi Adams
1 reviews US
The people were friendly
The people were friendly, professional and gave great customer service. The person who waited on us remembered our names and made sure each step of our experience was to our satisfaction.
Date of experience: May 11, 2018
John Hostetler
1 reviews US
Great service
Great service. Everyone was very helpful, gave honest opinions. Very happy with my purchase!
Date of experience: May 11, 2018
Francee M.
1 reviews US
Absolutely wonderful to work with!
Absolutely wonderful to work with! My husband purchased my engagement ring from Buchroeder's, and later we picked out bands. We have received friendly, hospitable service at each visit.
Date of experience: May 11, 2018
Ed Lane
1 reviews US
Great experience.
A quality item at a reasonable price and shipped innediately.
Date of experience: May 11, 2018
Kelsey
1 reviews US
Above and beyond
Buchroeder's worked with us through the whole process of customizing my engagement ring and our wedding bands and went above and beyond with customer service since my husband and I lived out of state. Very pleased.
Date of experience: May 11, 2018
M.F
1 reviews US
I will only ever go to Bucheoeder’s for…
I will only ever go to Bucheoeder’s for big purchases, they are so kind and so sweet to work with and I love being able to go local!
Date of experience: May 11, 2018
Clarissa Kosmak
1 reviews US
Amazing service and super fast service
Amazing service and super fast service as well! I walked in wanting an upgrade for my center diamond stone and I was finished with in a hour and the ring was ready with in hours on the same day! Amazing ! Thank you! Highly recommend
Date of experience: May 11, 2018
Akrum Mahmud
1 reviews US
Bought wedding rings and engagement…
Bought wedding rings and engagement band from these folks. Seth was awesome on so many levels and really patient with my fiancé and her needs. They are all very friendly and I can't speak enough about how great they were to me and my family.
Date of experience: May 11, 2018
Tammy
1 reviews US
They have worked well for me repairing…
They have worked well for me repairing my jewelry and have always had good service.
Date of experience: May 11, 2018
Cornell D.
1 reviews US
Always welcome you with friendliness & make you feel important…
Pleasant representatives that not only greets customers warmly but make you feel important and valued regardless your inquiries. I purchased a watch years ago and they treat me with respect and ALWAYS accommodate me when I take it in for inspection services (battery replacement, etc). While my watch is being service, staff always ensure I am comfortable. Very personable.
Date of experience: May 11, 2018
Cheryl
1 reviews US
I had two of the prongs on my wedding…
I had two of the prongs on my wedding ring redone and within a year after having it done the prongs broke again, I went in and had it done again and now it's been a year-and-a-half and the prongs are still fine so I was very disappointed with the quality of the work that was done the first time I brought the ring in
Date of experience: May 11, 2018
Sharon Westerfield
1 reviews US
We updated our wedding rings after 43…
We updated our wedding rings after 43 years of marriage. Everyone made sure we received the quality rings we wanted. We could not be happier with our choice!
Date of experience: May 11, 2018
Maria T
1 reviews US
World class local business
World class local business. Everyone at Buchroeder’s is attentive, friendly, and respectful.
Date of experience: May 11, 2018
Michael Stoll
1 reviews US
Our last experience with Buchroeders…
Our last experience with Buchroeders was absolutely terrible. We had an engagement ring repaired there - the neck of the ring had broken and a few of the side pave diamonds had fallen out. While we were there, we were solicited to get their “in-house insurance plan” which was suspicious. We were told her engagement ring was worth only 1/2 what it was purchased for, and the premium was double what I was already paying for the full amount through my current insurance? I digress. When my wife got her engagement ring back after repairs, the baguette diamonds they replaced it with were very noticeably yellow compared to the rest of the diamonds. When my wife called and asked why they didn’t match the color of the diamonds, she was told that this is a standard replacement and that there was nothing they could do about it. It wasn’t until I had to call and talk with a manager did it get resolved. Not even 1 month later, the crack in the neck resurfaced at the same place where they had apparently repaired it, and the baguettes fell out yet again. Since the repairs were done so recently and this happened, you would think that Buchroeders would take care of this right? Wrong. They told us to go back through insurance to do the repairs with someone else. Absolutely terrible service. I actively tell people to never go through Buchroeders. Their business is not about making the customer happy. Note* I have changed my rating from a 1 Star to what it is now due to Buchroeders response to my review.
Date of experience: May 11, 2018
Michael, Thank you for leaving Buchroeders a TrustPilot review, as it brought to my attention your experience and dissatisfaction with Buchroeders. I apologize, your interaction with our company was not what it should have been. Customer service is one of our key focuses. Although I do not agree with your assessment of our Assurance Program, obviously you are entitled to your own opinion. I always look to right any customers who are displeased with Buchroeders, as customer referrals have been one of our keys to continual success since 1896. We will be sending you a refund for the repair in the mail today. In the event you elect to give us another try, please ask for Seth or Sara, our two store managers, to ensure the best service.
Dave
1 reviews US
Buchroeder's staff created a one of a…
Buchroeder's staff created a one of a kind piece of jewelry for me that has much meaning.
Date of experience: May 11, 2018
Jim and Abby Owen
1 reviews US
Delivers for us and the community
We have purchased numerous items at Buchroeders and always have received excellent service and quality product. They also always ensure that we insure the items ASAP, a reminder for which I’m appreciative. One of our first purchases was at a charity event and it was expensive but was definitely a deal for us, a benefit for the charity and showed us that Buchroeders cares about the community.
Date of experience: May 11, 2018
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About
Buchroeders Jewelers is a family-owned and operated jewelry store located in Columbia, Missouri that has been serving the community for over 125 years. We take great pride in offering the largest selection of high-quality jewelry in the area, including engagement rings, wedding bands, fashion jewelry, and luxury timepieces. We specialize in custom design services and have a dedicated custom engagement ring division that works closely with our clients to create one-of-a-kind pieces that are tailored to their unique style and taste. We also offer the most competitively priced lab-grown diamond options in the region, ensuring that our customers can find the perfect diamond to fit their budget. At Buchroeders Jewelers, we have the largest selection of loose diamonds in the state of Missouri. Our knowledgeable staff can assist you in selecting the perfect diamond for your engagement ring or other special piece of jewelry. We offer GIA-certified diamonds and provide all of our customers with a lifetime diamond upgrade program. We are also a pre-owned Rolex retailer, offering a wide selection of certified pre-owned Rolex watches that have been fully restored to like-new condition. In addition, we offer pre-owned designer jewelry from the most popular brands such as Cartier, Van Cleef & Arpels, David Yurman, and more. Our full-service repair center is staffed with experienced professionals, including our Master Bench Jeweler, Jesse, who has been with us for over 20 years! He can handle any and all jewelry repair or restoration need. We offer a wide range of services including jewelry cleaning and polishing, ring sizing, stone replacement, and more. We take pride in our attention to detail and the care we take in restoring each piece of jewelry to its original beauty. At Buchroeders Jewelers, we are passionate about our craft and committed to providing a memorable and rewarding experience for each and every customer. Visit us today and let us help you find the perfect piece of jewelry to celebrate life's most special moments.