Reviews 4
6,941 total
London Smith
1 reviews US
I purchase a e-gift card for my mom’s…
I purchase a e-gift card for my mom’s birthday never received it. I’m so angry I would not recommend and can’t contact customer service.
Date of experience: February 27, 2023
Hi London, We do apologize. Please call us with your order number at 800-878-7868, so we can locate your order and take care of this for you. Thank you, Customer Service @ becharming.com
Dylan Royer
1 reviews US
didn’t receive my package nor
didn’t receive my package nor got a call or email back
Date of experience: February 06, 2023
Teresa Robinson
1 reviews US
I did not receive my order .
I did not receive my order .
Date of experience: January 29, 2023
Dematrist Onasanya
1 reviews US
The clamp was broken and when I took it…
The clamp was broken and when I took it to a store location to get it replaced they told me they couldn't do nothing about it because the charm was expired but the charm was sitting in the case. I would have to call a 1800 number and they MIGHT can help me.
Date of experience: January 04, 2023
Erick castillo
1 reviews US
Worse experience I order 2 charms and 1…
Worse experience I order 2 charms and 1 bracelet got 2 charms and no bracelet and I have email call and no respond don’t buy from them it seem they will screw you and not give you your money back or what you pay for if you want pandora products go to pandora
Date of experience: December 20, 2022
Hi Erick, We do apologize. You are reaching us at becharming.com. We don't see an order under your name. Please call us with an order number and we can see if it is with us. We will be happy to help you. Our phone number is 800-878-7868. Thank you
Cesar Gerardo Barragan Contrer
1 reviews MX
Terrible experience …
Terrible experience …
Date of experience: January 03, 2023
kasandra
1 reviews US
i place and order and never recive it…
i place and order and never recive it and it show as deliver i been calling for some one to help me and never recive a call or and email back
Date of experience: December 22, 2022
susan dannunzio
1 reviews US
I ordered the christmas tree charm
I ordered the christmas tree charm. It was soooooooo small I was embarrassed to give to my granddaugher. It was 65 dollars I don't mind paying that by really this was awful.
Date of experience: December 25, 2022
ana castorena
1 reviews US
I ordered a charm almost a month and I…
I ordered a charm almost a month and I am still waiting for it, sent e mails to customer service and never responded
Date of experience: October 14, 2022
Lily
1 reviews US
I bought my bracelet and charms from…
I bought my bracelet and charms from you guys this year and it turned dark. I have a sterling silver ring from another place and I've had it for years and it looks just how I bought it. I don't understand why the bracelet has that ugly color.
Date of experience: August 25, 2022
Hi Lily, We do apologize. We do not have a phone number to contact you. Please give us a call at 800-878-7868, as soon as possible. Thank you
Delores Brown
1 reviews US
The Charms were much smaller than the…
The Charms were much smaller than the ones I purchased in the store.
Date of experience: July 01, 2022
Jacob Downum
1 reviews US
Paid to only give a review I guess.
I purchase the “Minnie Silhouette ring” for my wife as an anniversary gift. Ordered the ring with plenty of time for delivery. Ordered on March 16th. I was told 4-14 days. I took in the fact that they meant business days well I am now coming up to 16 business days (21 days overall) and have not received my wife’s ring. That was a anniversary gift and now I won’t have it till we get back from our anniversary trip.
Date of experience: April 08, 2022
Hi Jacob, We sincerely apologize for the error of the US Postal Service in delivering your package to you. We shipped your order out to you right away, so we hope you understand their error had nothing to do with becharming.com. We thank you for shopping with us and appreciate your business.
Ashley Gilliard
1 reviews US
Multiple problems ordering from here
Multiple problems ordering from here. The charm I purchased was not like in the picture—Ordered two wavy lavender murano glass charms and they were a dark purple color. I’ve been trying to return these items to no avail as the website has been down for days. Customer service is of no help. Save yourself the trouble and buy directly from the pandora website.
Date of experience: April 07, 2022
Hi Ashley, We do apologize. We do not have a phone number to contact you. Please give us a call at 800-878-7868, as soon as possible. Thank you
S mcl
1 reviews US
Not Deliver
Still waiting for purchase I made 3weeksqs a Birthday gift to be DELIVER
Date of experience: January 18, 2022
Hi Sharon, We have attempted to reach you by phone and E-mail. We do apologize. Please call us at 800-878-7868. Thank you.
Randy Pierce
1 reviews US
I ordered a Pandora bracelet from them
I ordered a Pandora bracelet from them. I was excited that they had my size as the bracelet has been discontinued. The bracelet that arrived was smaller than the size I ordered. I called them twice and got no return call. I went back on the site and saw that they had no more of these bracelets. Weeks later and I still have not heard from them. I am totally done with them. Forever.
Date of experience: January 10, 2022
Hi Randy, I do apologize to you. This bracelet has not been discontinued and I am sorry if we sent you the wrong size. We have tried to reach you. Please call us at 800-878-7868 . Thank you.
M Howard
1 reviews US
Not for me
I waited for years to buy a Pandora bracelet only to find it is too much upkeep and you have to be careful wearing perfume, lotion, sweating and etc. I still have not received my credit from returning the product two weeks ago or a response from customer service acknowledging receipt.
Date of experience: January 02, 2022
Hi Mary, We do apologize to you for the delay in processing your refund. We did send you an Email after we had it processed. Please call us if you have any questions at 800-878-7868. Thank you.
Irene Conroy
1 reviews IE
Very frustrated trying to buy some…
Very frustrated trying to buy some pandora for Christmas. The lines were ridiculously long so I ordered online for store pick up. 3 hours later my order is cancelled so I head to the store to be told if its cancelled we don't have it & to wait in line. No, I'm sorry or anything. Just very bad customer service.
Date of experience: December 24, 2021
Hi Irene, We apologize you had a bad experience with one of our Pandora Stores. We would like to speak with you in regards to your experience, so please call us at 800-878-7868. Thank you.
Linda Barfield
1 reviews US
Service is awful
Service is awful. They don’t know anything about the product
Date of experience: December 16, 2021
Hi Linda, We apologize you had a bad experience with one of our Pandora Stores. We have sent you several E-mails asking you to please contact us at BeCharming.com, however, you have not responded. All of our Customer Service Specialists are very knowledgeable about our Pandora Jewelry, therefore, we believe you did not speak with someone at our company. We would like to speak with you in regards to your experience, so please call us at 800-878-7868. Thank you.
GJL
1 reviews BS
My order did not come the day it was…
My order did not come the day it was expected for a birthday gift.
Date of experience: November 24, 2021
Hi Granise, We have attempted to reach you by phone and E-mail. We do apologize. Please call us at 800-878-7868. Thank you.
Donna
1 reviews US
Order Shipped, date given and not received
My order was shipped out on 10-19-2021 and was supposed to be delivered on Friday 10-22-2021. It did not arrive. It was changed to Saturday 10-23-2021 and it did not arrive. Status not available from UPS. Paid for shipping and I'm still waiting with no status or idea as to when I will receive my order. I dislike paying for something I didn't receive and have no idea when I will receive it. Emailed the store and I'm waiting on a reply. Very dissatisfied and disappointed.
Date of experience: October 25, 2021
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About
BeCharming online at www.BeCharming.com (previously Pandora Mall of America www.PandoraMOA.com), is dedicated exclusively to PANDORA jewelry. Every feature of our store is designed to provide you with the ultimate PANDORA shopping experience. BeCharming.com you will find the complete selection of PANDORA Jewelry. In addition to all of the wonderful charms in sterling silver, 14k gold, and PANDORA Rose. BeCharming.com also is your first source for new introductions, Disney jewelry collection, layering bracelets, stackable rings, as well as beautiful necklaces, pendants, and earrings that coordinate with your PANDORA style.