Reviews 4.2
1,347 total
Peter
1 reviews IT
shirt too tight - customer service has been extremely helpful
I ordered a shirt at Neronote providing measurements 'on the body' which were taken by a neighbour who is a professional tailor (of wedding dresses though). I chose the 'regular' (Italian) fit (instead of the slim fit, or the comfortable fit). The shirt arrived in time, but did not fit well. It was too tight on my chest and when I breath in, the buttons get pulled. Also the shoulders are tight when I move my arms. I was also not convinced of the fabric, which was paper thin / see through (this was one of the cheaper fabrics available). After an initially slow response by customer service, and a silence of about three weeks, customer service has been extremely helpful and accommodating. They explained they had missed my e-mail and had been involved in the organization of a fair. They offered a remake of the shirt at Neronote's expenses and they offered a different (more expensive) fabric. I am waiting for the shirt to arrive.
Date of experience: December 18, 2013
Flavio
1 reviews IT
Good quality and service
This was my first order and I received my shirts in about 3 weeks. I'm a bit upset with the result although I have do admit that having chosen 1 shirt "slim tight fitting" and 1 "slim fitting" I was maybe taking a risk. Both shirts are a bit too tight, reulsing in cotton having wrinkles when dressed (I have a rather slim body). Next time I will choose the regular close fitting, hoping to get better wearability. Regards,
Date of experience: December 29, 2013
Marcus Puigdollers
1 reviews ES
Good products and good service
Very smooth shopping experience and great products
Date of experience: December 30, 2013
Carlosg.
1 reviews US
Low quality of the shirt, good website
Even if the website, the idea and the options of configurability are good, to me, the quality of the product does not equal the same standards on same price-level italian brands.
Date of experience: January 07, 2014
We actually are quite careful in checking the quality of our sewing and of the fabrics, which are of high quality from the best world class suppliers (please find a list on the website), as well as in benchmarking prices with other brands. So if you're not satisfied with your shirt maybe something went wrong. Please contact our customer care and we'll address the issue.
Rabih Khouri
1 reviews GB
good follow up and customer care
there was a certain defect in the first shirt. as soon as i informed neronote, they put another shirt in fabrication and re-sent. the follow up and care are well appreciated. thx
Date of experience: January 13, 2014
Dear Mr Khouri, our customer care service has just sent a private email. Our manufacturing has been in business for over a century making those fancy Italian shirts you can find in high end shops around the world under a number of known brands. So as we craft the shirts one by one, something must have gone wrong with your one. We're sorry, yet that might happen. Please get in touch with us for a quick solution.
Jørgen Jevne
1 reviews DK
Nice and good quality.
Recieved a shirt as ordered within the expected time frame. Nice presentation in the box. The fabric and fit is all as expected, possibly a bit tight, but that is on my account. Enormous selection and possibilities, and will definately buy again. See some people talking about low quality, and comparing them to shirts that costs 5x as much. Unbelievable. For this price-tag, you certainly recieve a high-quality product. AND its MTM. Especially when you are talking shirts, which have to be considered as consumer goods with a limited lifespan, this is very nice bang-for-your-buck! Can easily recommend them. Misses one star on the slow customer service, that oftens takes many days if they respond at all!
Date of experience: January 15, 2014
Ivan Anselmi
1 reviews IT
Very good.a step to excellence
Very good but few caution about button's nip
Date of experience: February 04, 2014
Eddy Basch
1 reviews CA
Generally Good but some details need attention.
On the positive side the material I ordered for my shirts was really very nice and of high quality. What needs to be fixed is the following: First off, I ordered a Guru Shirt and the stitching on the open collar was not uniform. It looked like it was sewn too fast and some of the threads were not properly stitched. This is unfortunate because it is on the most visible part of the shirt where it will always be seen. Secondly, I gave precise measurements of my wrist and arm length which I also confirmed with a professional tailor. The cuff size was very tight it really needs to be at least 1 cm larger in diameter. Finally the sleeve length was 6 cm longer than I indicated. No shirt will shrink that must after washing. Reducing the sleeve length is the easiest of the three problems to fix. The collar must be completely undone and restitched to make it clean. Regarding the cuff, unfortunately there is not much we can do about that.
Date of experience: February 12, 2014
Bozorg Amiri
1 reviews FI
it was easy made to me sure shirt
The ordering process of making a made to me sure was very simple and well done. The fabric is fine
Date of experience: February 13, 2014
Robert
1 reviews GB
Great product and exceptional service
I've received one shirt and have just placed an order for 2 more. I've had quite a few questions along the way and their customer services have been very helpful. The reason I'd recommend them so highly is their flexibility, they seem to be able to do anything, more so than bespoke shirt makers I have visited in person before.
Date of experience: February 18, 2014
Pawel Klimek
1 reviews PL
It was my first custom shirt and everything was ok!
Simply, fast and with good quality :)
Date of experience: February 25, 2014
Nikolay
1 reviews BG
Excellent service, Excellent quality
I have perfect shirts, which fit very well to my body, fabrics are very good, every one asks where did I buy them from....
Date of experience: February 27, 2014
Kristian Helenius
1 reviews FI
At last feeling good with a shirt!
Most important reason why I ordered from Neronote was that the products are made in Italy. This means that they don't have to use the toxic chemicals used for example in Asia when clothes are produced and stored for long periods of time in hot & humid environments. All shirts made in Asia made me feel really bad, but with Neronote shirts no symptoms at all and I feel perfectly normal when wearing them! Customizing and ordering is easy, and customer service is amazing. These guys care about their customers and know how to make them come back again. If something wasn't spot on with your measurements, explain to them what is off, and they'll have the experince to give advice on what needs to be changed, to make the shirt as you want it. I will be ordering my shirts from here in the future also.
Date of experience: March 14, 2014
Vincent Egan
1 reviews GB
Great Service ...Great Shirts
Neronote , responded to my email and gave good detail description to the questions I raised . Very good customer focus
Date of experience: March 16, 2014
Galeyn Olivier
1 reviews BE
GOOD SERVICE NICE SHIRT
GOOD SERVICE NICE SHIRT
Date of experience: March 24, 2014
Mohamed Tarek
1 reviews AE
Nice but doesn’t fit
it looks great and nice fabric but it is too tight from the arms, my arms are bigger than average and there was no sizing requirements to specify the sleeve size!
Date of experience: April 06, 2014
Dear Mr. Tarek we are sorry to know that the shirt you have received doesn't fit. You have chosen a slim fit shirt, which is tighter than a regular one in the chest, waist and the arms. Anyway please contact our customer care at [email protected], so we can find the right way to solve the problem and provide you a perfect shirt.
Lorenzo Cecchini
1 reviews US
Nice manufactoring but a form factor to clarify before to buy
You can choose among a lot of fabrics and styles to create your shirt. Fabrics pictures are very representatives of the fabric I received. Fabric quality is very good (cotton and synthetic at least). The size is easy to select. The collar is not easy to identify since there are not measures, you'd better ask for more information. The cuffs are slight big and you can choose the form but not the size. Unfortunately I bought two slim shirts and they are not slim as expected. I'd ordered the extra slim version indeed but In any case, ask the vendor before you order, communication is really fast.
Date of experience: April 08, 2014
Simon
1 reviews MC
Made to Measure, Good Cotton
I've just received my first shirt. It fits perfectly, the material is very good. You can feel the Made in Italy. I will be re-ordering soon
Date of experience: April 14, 2014
A. Hunt
1 reviews US
Resolution in Process
After I published a negative review here, Neronote replied, telling me that they had in fact responded to my request to fix the shirt's measurements. They forwarded an email I never saw dated more than a month back, but in any case, they were responding now. They appear eager to resolve my issue. A few days ago, I sent them photos capturing the ill fit of the shirt and offered to send them the shirt if they'll fix it. The shirt itself, fit aside, seems well constructed. I can't imagine mail-order bespoke could ever be right the first time, so I expect to send the shirt back a couple times. Once we get it right, I want them to lock in those measurements so I can always order the perfect-fitting shirt from them. Once this is all resolved, I'll update my review and rating.
Date of experience: April 25, 2014
In our records we do have just one communication from you, on Feb 15th 4:12pm, which was replied in two days by offering assistance (Feb 17th 3:40pm). Can you confirm you received our message? We'll reach out to you by mail or phone to understand what went wrong with communications and to fix the issues with your shirt. It has to get perfect. Since you felt ignored by us the review is legit, it just hurts because it is nowhere near our intention to let anyone unanswered.
Babaero
1 reviews AU
Italian quality
Shirts were made true to measurement and well sewn. Arrived as per the indicated timeframe. I would repeat, especially if Neronote keep refreshing/extending the fabric choices.
Date of experience: April 27, 2014
Thanks for your reviews. Neronote has more than 1800 different fabrics and we seasonally update the choice. Take a look at our new spring fabrics http://www.neronote.com/nn/designyourshirt.3sp?s=39%3Da&fs=38%3D295
Contact
EC2R 6DA
London UK
US
About
Your perfect-fit shirt, created online, made in Italy.
Apposta is an Italian online shirtmaker which enables you to create a unique shirt for your measurements and taste.
Apposta was founded by an Italian fourth-generation shirtmaker. His knowledge of the Italian textile industry and supply chain allows Apposta to consistently create high-quality custom-made shirts. This expert knowledge of shirtmaking is combined with digital innovation. As a result, the brand is able to offer customization and made-to-measure services to a global customer base.
Authentically Italian
Drawing on four generations of shirtmaking expertise, Apposta shirts are created in Italy using premium fabrics.
Custom-Made
The online made-to-measure service enables you to create custom-made shirts with the perfect fit guaranteed. There is no extra cost to use this service.
Variety
With one of the world’s largest fabric inventories and many different design choices to choose from, Apposta offers a wide variety of customisation options.
Sustainability
Apposta shirts are only ever created on demand and create minimal waste. Sustainability is intrinsic to Apposta’s production processes.