Reviews 4.2
1,347 total
Hugh
1 reviews FI
Shrinkage!!!
I had two shirts made for me by Neronote a couple of months ago. When I received the shirts the first time around, the cuffs were way too small and the arms on one were way too long. I was able to return it (they paid for the shipping) and they sent me two new shirts about a month later. I could tell that these new shirts were not just altered versions of the earlier shirts, because the earlier shirts had a slightly more comfortable fit in the shoulders and chest. In these new shirts the cuffs and arms were right, but the body (except the cuffs and collar) was made to my exact measurements. This a bit of a problem when working with 100% cotton, which shrinks. I had myself measured by my local tailor who measured me according to neronotes directions. I entered the exact measurements since their website says: “All fabrics used to make shirts tend to shrink slightly after the first 7 / 8 washes. This is taken into account during the making of your shirt, which will give the impression of a slightly looser, comfortable fit when new.” Unfortunately, this was not taken into account during the making. While the shirts fit snugly when I first received them (I got regular close fit), they are now too small after one wash at 40 degrees C and being hung dry. Their customer service representative informed me that they generally cut the shirts exactly to measure and do not take shrinkage into account when making the shirts. He suggested that I add cm to the measurements in my future orders. And also, the tag with the company name fell off after the first wash. All in all, I thought that the craftsmanship was good, tag notwithstanding. Their pre-sales customer service was great (they helped me pick good fabrics from their huge list), and some of their post-sales customer service was also good (the first return). The shirts are barely wearable now and I expect that they will be unwearable after a few more washes. I understand how they'd rather not pay to have the shirts sent back again so I won't give them one star...
Date of experience: May 06, 2014
Vitry94
1 reviews FR
high quality and good price
The shirt is well made, very large choice of cotton. I find that the (regular) collar is too big compare to others shirtmaker (turnbull & asser for example). Will give 5 stars if more choice for the formal collars. About 3 weeks for the delay.
Date of experience: June 01, 2014
Andrew Marris
1 reviews GB
Lovely shirt. Well made.
Really easy website to use, shirt arrived very quick from point of dispatch. Shirt is really well made, looks great, and exactly as ordered. Will be ordering another one.
Date of experience: June 01, 2014
Thanks Andrew, very glad you appreciated the service!
Jonas
1 reviews SE
Great quality, would like specify additional measurements
I'm very happy with my first neronote shirt. The measurements were spot on and the craftsmanship at least as good as any shirt I have used before. Will definitely buy another one! I have only two minor complaints: 1. One of the buttons came loose after the first use. (The only defect in an otherwise great shirt.) 2. I would like to specify a few more measurements. The shirt fit great, except it was to slim at the bottom, a measurement I could not specify. If I get that option the next shirt will be perfect!
Date of experience: June 23, 2014
Peter
1 reviews BE
no feedback on inquiries
unfortunately the promised lead times for shipping where not respected. Inquiries where left unanswered. Not very good compared to previous experience. The products still not have arrived. I informed that I was leaving on holiday and would not be able to receive the products. No answer/ Now they are underway and I do not know what will happen as we will leave for a holiday in Italy tomorrow mooring 14/7.
Date of experience: July 13, 2014
Dear Mr. Klein, you order has been shipped with a fast service last Friday, few days in delay for a fabric defect of one of the two articles. It has been delivered today to your address. We are sorry for the inconvenience and we hope you were able to bring the shirts with you.
Chris Howe
1 reviews GB
Great product when you can actually pay for it
I am really impressed with the shirts that I received. Great quality, superb material and well made thank you. My reservation is about the PayPal payment method. When I first ordered two shirts, it took me three goes to actually get the order placed due to this issue. That meant going back online and going through the entire ordering process three times - I almost gave up. A week ago you sent me an offer code so I went online to order more shirts as I was so impressed with the first two. This time after three attempts to pay, I just gave up and I am sorry but because of this I will not use the your services again, for which I am actually quite sad. Chris
Date of experience: July 24, 2014
Vladeslav Grinev
1 reviews IL
learned tamžne poylka number 2740E0001069S do not cross the border could not vkoce the rooms should be no S and IL so I could not get
learned tamžne poylka number 2740E0001069S do not cross the border could not vkoce the rooms should be no S and IL so I could not get
Date of experience: July 31, 2014
Dear Mr. Grinvev, as written in the sent email, we are informing you that the parcel has not been delivered because of "recipient absent during the delivery". We kindly ask you to contact our customer care and to provide us an attended address. Thanks
Virgil Anastasiu
1 reviews RO
Perfect like always
Measures keapt, the shirt looks and feels great.
Date of experience: August 06, 2014
Melvin Caswell
1 reviews GB
excellent service and quality
my first time of purchasing a made to measure shirt and I would highly recommend Neronote.
Date of experience: August 06, 2014
Steven Wingcheung Yue
1 reviews CH
quality of Material and construction differences
Hi, 1st order went very smoothly indeed. received the 2 shirts quickly without problems. I write now after the shirts were both worn, washed and ironed. OK, the blue check shirt quality is a big difference in material and construction when compared to the white shirt purchased. The white shirt was of a lower price than the blue check shirt, but the construction was poor after the first wash the white shirt's collar was noted to have collar either separated internally with bubbles seen between the collar material layer. For a quality shirt I would not have expected this to happen after the first wash. However, the blue check shirt was perfect. So, I still consider Neronote under evaluation. Also, do I need to test a shirt in the same category of material as the blue check shirt?
Date of experience: August 24, 2014
Ray Dantzic
1 reviews GB
No after sales support
Ordered 3 shirts and paid for on 9th August 2014 Acknowledged and delivered 12th September. Only 2 delivered but delivery note states 3 Emailed 3 times including pictures of shirts and packaging No response at all The shirts I have received are excellent quality
Date of experience: September 15, 2014
Dear Ray, sorry for the 3 days late reply to your email. We have sent 2 of the 3 orders because we are still waiting the 3rd fabric from the supplier, and we have preferred to send you the ready shirts and after the balance shirt. We are sorry for not informing you for this before and we are going to check the supplier about the status of the fabric. If it will be in delay for more days we will send you a partial refund, or we will give you the option to choose a different fabric, also of an higher price. Regards
Carole Rainford
1 reviews CY
Give it a try!
The shirt was quite easy to order and was delivered promptly. The fabric is good and the shirt is very nicely made. I shall probably order another one.
Date of experience: September 25, 2014
Dear Carole, we can't wait to have you as one of our loyal customers
Ken Veal
1 reviews GB
SHIRT FITS LIKE A GLOVE
Outstanding customer service
Date of experience: September 27, 2014
Sean Armstrong
1 reviews GB
Fantastic
Great shirts
Date of experience: October 13, 2014
Anthony
1 reviews MT
Very convenient and efficient service
Quality of shirts is very good. I ordered made to measure as the standard fitting does not meet my measurements. I submitted the measurements and was promptly called to check them as the differed somewhat from standard. The end product was closer to the standard than to my measurements which was disappointing. I kept them because I can still use them. I shall make further orders but in future I will insist that if the measurements I submit are not adhered to I shall refuse the shirts.
Date of experience: November 13, 2014
Herlander Diogo
1 reviews AO
Business well done!
I loved the treatment and the item. Fast shipping and high quality products.
Date of experience: November 20, 2014
Thanks Mr. Diogo
Daniel de C
1 reviews RU
Best shirts, best service
I ordered 20-30 shirts here, and recommend it to all my friends. The quality is high, and every issue or problem is handled by the staff quickly and successfuly. Thank you neronote!
Date of experience: December 17, 2014
Dear Mr. Kovalskiy, we have preferred to send your order by UPS instead of EMS because they informed us that due to high traffic maybe the order could not arrive in time for Christmas. We think that UPS is a good forwarder, we can trace the parcel and it arrives in few days (instead of weeks). Anyway if you prefer that we use a different forwarder, please send us an email to the customer care and we will give you all the choices to ship your next orders. Best regards
john addison
1 reviews DK
Superb
The shirts are excellent and so is the customer service. The fabrics used is the best available out there (Mason, Albini, etc) and if you have a special request about certain fabrics, then Marco will do his best to accommodate this. Have ordered four shirts so far and will be ordering more soon. John
Date of experience: December 20, 2014
Dear John, thanks for your review!
Matthew Kerr
1 reviews GB
Very disappointed .
I ordered my shirt on Dec 5th thinking I would have it for Hogmanay party ,it's now 3rd of Jan and I still haven't recieved it very disappointed .i bought it to wear with my dinner suit because I couldn't find a shirt in shops that I liked ,it's not every week you wear a dinner suit so now I will have a quite expensive shirt lying in my drawer if it ever arrives.
Date of experience: January 03, 2015
Dear Mr. Kerr, we apologize we weren't able to ship your order in time. We did our best to ship all the shirts before Christmas and the production closure, but your white shirt had a fabric defects and we did not have enough time to repair it. For this reason we have sent you a total refund and we will send anyway the shirt at our cost in the next week. We hope you will appreciate it. Best regards
Basel Alsaleh
1 reviews BH
nero note shirts
The shirts where good. But the normal buttons and very bad quality. One wash and a few of them cracked. I would stick to the pearl and the thicker buttons for future.
Date of experience: January 05, 2015
Contact
EC2R 6DA
London UK
US
About
Your perfect-fit shirt, created online, made in Italy.
Apposta is an Italian online shirtmaker which enables you to create a unique shirt for your measurements and taste.
Apposta was founded by an Italian fourth-generation shirtmaker. His knowledge of the Italian textile industry and supply chain allows Apposta to consistently create high-quality custom-made shirts. This expert knowledge of shirtmaking is combined with digital innovation. As a result, the brand is able to offer customization and made-to-measure services to a global customer base.
Authentically Italian
Drawing on four generations of shirtmaking expertise, Apposta shirts are created in Italy using premium fabrics.
Custom-Made
The online made-to-measure service enables you to create custom-made shirts with the perfect fit guaranteed. There is no extra cost to use this service.
Variety
With one of the world’s largest fabric inventories and many different design choices to choose from, Apposta offers a wide variety of customisation options.
Sustainability
Apposta shirts are only ever created on demand and create minimal waste. Sustainability is intrinsic to Apposta’s production processes.