P
Peter
IT
Review
Review of Apposta
P
Peter
IT
Dec 18, 2013
shirt too tight - customer service has been extremely helpful
I ordered a shirt at Neronote providing measurements 'on the body' which were taken by a neighbour who is a professional tailor (of wedding dresses though). I chose the 'regular' (Italian) fit (instead of the slim fit, or the comfortable fit).
The shirt arrived in time, but did not fit well. It was too tight on my chest and when I breath in, the buttons get pulled. Also the shoulders are tight when I move my arms. I was also not convinced of the fabric, which was paper thin / see through (this was one of the cheaper fabrics available).
After an initially slow response by customer service, and a silence of about three weeks, customer service has been extremely helpful and accommodating. They explained they had missed my e-mail and had been involved in the organization of a fair. They offered a remake of the shirt at Neronote's expenses and they offered a different (more expensive) fabric.
I am waiting for the shirt to arrive.
Receipt photo:
Date of experiance: Dec 18, 2013