Reviews 4.3
4,476 total
George
1 reviews US
Expensive bacon press
The item was found under bacon press but the real name was steak weights. My wife said they will work just as well. I found them to be a bit pricey and the order was right at 80.00 and we didn't get free shipping I first thought we would get free shipping but it was on another order. All and all if your looking for kitchen type utensils this is the place for you.
Date of experience: January 01, 2019
Eliot
1 reviews US
Upset that they came after me for sales tax
I'm upset that you guys came after me for sales tax after the sale was complete. Not an honest way to do business. Should have on the ebay listing and during checkout.
Date of experience: November 27, 2018
Due to the Supreme Court decision in the South Dekota v. Wayfair case, ACityDiscount and other online suppliers are obligated to collect state sales tax on most online purchases. We have a number of products on eBay and are working to configure the tax rules on our eBay listings as quickly as possible. We apologize for any inconvenience this may have caused. We’ll make sure that this doesn’t happen again in the future.
DPMWBG
1 reviews US
Ordering was easy
Ordering was easy, fast delivery and communication on item being shipped. The one negative is when I emailed them to ask if a hose could be connected to the drain the inside sales rep responded by saying he/she was not a plumber but they supposed I could ask one.
Date of experience: October 22, 2018
Mickael Sanders
1 reviews US
This was my first time dealing with…
This was my first time dealing with this company and so far I don't have any complaints
Date of experience: September 06, 2018
Emily
1 reviews US
Some kinks, but it was resolved in a fair manner
The assistance that I received in the store was great. I also felt that I was able to find the right product for the right price. However, my purchase was damaged upon delivery and it was difficult to come to a reasonable agreement on making this right. Good customer service can make or break a business. Upon delivery, I called customer service to discuss the damage to my product and was placed on hold for well over 20 minutes. Once I was able to speak with a customer service representative, the issues was still left unresolved. Once I was given an offer to compensate for the damages, it was unacceptable. When a customer has an issue that is not of their own doing, the company should take care of the issue as quickly and fairly as possible. In the end, I was able to resolve the problem in a fair manner.
Date of experience: August 21, 2018
Jim Gale
1 reviews US
Well we got the product
Well we got the product, however there was a problem with Old Dominion shipping. They had setup a time for delivery at between 2 and 4 pm on Friday. When they had not arrived by 5 pm I called them. They told me them that the cooler could not be delivered until Tuesday. We had made arrangements with a moving company to help us at the original delivery range. We had to reschedule that for Tuesday. This was very inconvenient and waisted several peoples time.
Date of experience: June 22, 2018
Pleasant Valley
1 reviews US
It would be great if the photos of the item matched the item…
It would be great if the photos of the item were the actual photos or the description were not so generic. Only two baskets came versus the four it shows in the picture. We were lucky we had one more basket to mostly fit in there on hand. We were also lucky to have had dividers from our previous ice cream freezer or we would have had a big mess of novelty ice cream products just heaped together in the baskets. These freezers should come with the parts needed to display ice cream neatly. My previous freezer had four baskets with each divided into 3 compartments with extra storage below. I'm now down to three baskets with reclaimed dividers and no room for a 4th basket and no storage space there to fill. This cuts down on my organization and ability to carry the same product. The old dead freezer and the new freezer have the same dimensions. The sale went well, the freezer was delivered right on time, and it seems to be working well, so far.
Date of experience: May 10, 2018
Susan
1 reviews US
Dealing with ACityDiscount rep Adam was…
Dealing with ACityDiscount rep Adam was fine. But we had trouble dealing with UPS. We followed the tracking directions - called the number provided - and got a rep who was clueless. We gave her all the relevant information and she said the order did not exist. Yet we had been told it had been shipped and we should call this number. After more than one call with both my husband and I talking to the UPS person she finally realized that we had been given the wrong number. The number we needed was UPS Freight. The ship was promised for 2 different times, then delayed. The trucker who finally delivered the steel table and sink was very good to deal with, fortunately, after the previous aggravation. He offered to open the box when I said I wanted to inspect the merchandise and waited patiently while I looked it over to be sure there was no visible damage and that a table, 4 legs, sink, and faucets were included. I highly recommend you contact UPS and be sure reps know that to immediately put the customer in contact with UPS Freight rather than regular UPS if it is a large package. Better yet, have that information included in emails from ACity Discount. The frustration we experienced could have been completely avoided with better communication.
Date of experience: March 11, 2018
Rick
1 reviews US
We have ordered on two separate …
We have ordered on two separate occasions through ACity. Both times our stainless steel mop sinks have come damaged, so we have had to bend them back into original shape. Fedex, the delivery service, did not let us open the box to check for damage first, they said that was not their company policy. They said if it wasn't signed for, that it was their property and they would have to take it with them. So, whose responsibility is it? ACity or Fedex? Either way, I have somewhat damaged sinks that are now my property and my responsibility, yet not in the condition in which I ordered them.
Date of experience: August 22, 2017
Rick, Good question. Property changes hand from the delivery company to the recipient at the time of signature. If there is obvious damage prior to signing for the package, you would refuse delivery due to damage which automatically begins a damage claim. If there is not obvious damage, and you sign for the package, you own the package and ownership of the responsibility to file a claim after signature. We encourage customers to take photos immediately after opening if there is damage to the package and to file a claim with the shipping company immediately documenting everything in writing and with photos. We have escalated this matter to our Customer Service team who should be in touch with you to assist you in this matter. Thank you for your continued business.
Brandi Williams
1 reviews US
Need a better pricing system...No price …
Need a better pricing system...No price on products in store...
Date of experience: August 22, 2017
Brandi, Thank you for taking the time to let us know. We checked your order and then double checked our Krowne Metal display to insure pricing is adequately displayed. Thank you for your business!
James
1 reviews US
Love the sink, packaging problems.
Love the sink, however, the packaging did not protect the product. When cutting the tape on the box to open it, the utility knife cut a horizontal scratch across the top of the sink compartments. To my surprise, there was no protective cardboard under the tape to prevent a knife from cutting into the sink when cutting thru the tape. I will try to buff out the cut in the top of the sink dividers with some steel wool or emery paper. Please improve your packaging!!!!
Date of experience: July 16, 2017
Hello James, thanks for the feedback. We will forward this to the manufacturer.
Lynn Lizotte
1 reviews US
very helpful - but description a bit deceiving
Items shipped and arrived quicker than was originally told (was on back order), however on the purchase of the ice maker itself.. it was a bit deceiving as the ice bin shows on the picture but the there is only a small blurb about "Please note the Image shown may reflect a different configuration. Pictures are for reference only." - but it really should have said "Does not include storage bin". But the people we dealt with on the phones were great and helpful and did there best to get us the product as quick as possible.
Date of experience: July 05, 2017
Thanks for the input. We have made further adjustments to our listings based on your comments in order to avoid confusion. Just so you know, we do attempt to contact all customers who order just an ice head or just an ice bin to make sure they are getting what they expect. We are glad that this information was clarified before your order was processed and shipped.
unhappy
1 reviews US
to many follow up emails
to many follow up emails
Date of experience: April 24, 2017
John Ehalt
1 reviews US
Long delay in delivery
Long delay in delivery. Three days from GA to AZ, six days from Phoenix to Sedona, 120 miles Very costly for my business
Date of experience: March 31, 2017
Pm plumbing
1 reviews US
I received exactly what I had ordered …
I received exactly what I had ordered with prompt shipping.
Date of experience: March 30, 2017
Thanks for your feedback, we are glad you are satisfied with our service. We noticed you left a 3 star rating, is there a way for us to improve in order to deliver 5 star service in the future?
a Little frustrated
1 reviews US
Lift gate
Did not realize you do not bring the product in the business . I had to leave the cooler outside till the movers came the next day. It is still out on the landing till 4:00 this afternoon .Have not opened the package till It is inside. However the delivery man was most helpful.
Date of experience: March 29, 2017
Ladonna K. Ok.
1 reviews US
Disappointed
The service was great for the purchase of my ice machine but I didn't receive it as promised. It was promised for delivery by Thurs. or Fri. but I didn't receive it until Monday.
Date of experience: March 26, 2017
rex
1 reviews US
2 weeks for delivery???
product and cost were the reasons for purchasing here but dont be in a hurry! 2 weeks for me, wow!
Date of experience: February 22, 2017
Merle Perrin
1 reviews US
Blender Jar
I had one the same size but shaped differently. The top is a joke. But the one I have will work on this one.
Date of experience: February 19, 2017
sebestian
1 reviews IN
Good Exeperience...
First time I shop on the this website. I am very love it because they are convenient and easy to get in, and looking for some item.
Date of experience: January 17, 2017
Hi Sebestian, Thank you for your positive review. We are unable to locate your order number, but would be happy to discuss how we can make your next experience a 5 star one. We can be reached at 404-752-6715. Thanks!
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About
ACityDiscount has been a leading retailer of new and used restaurant equipment and smallwares for nearly 50 years. ACityDiscount also carries residential kitchen equipment for the at home chef. ACityDiscount has been helping restaurants by supplying the best in class commercial equipment, furniture, kitchen tools and more.