Dealing with ACityDiscount rep Adam was fine. But we had trouble dealing with UPS. We followed the tracking directions - called the number provided - and got a rep who was clueless. We gave her all the relevant information and she said the order did not exist. Yet we had been told it had been shipped and we should call this number. After more than one call with both my husband and I talking to the UPS person she finally realized that we had been given the wrong number. The number we needed was UPS Freight. The ship was promised for 2 different times, then delayed. The trucker who finally delivered the steel table and sink was very good to deal with, fortunately, after the previous aggravation. He offered to open the box when I said I wanted to inspect the merchandise and waited patiently while I looked it over to be sure there was no visible damage and that a table, 4 legs, sink, and faucets were included. I highly recommend you contact UPS and be sure reps know that to immediately put the customer in contact with UPS Freight rather than regular UPS if it is a large package. Better yet, have that information included in emails from ACity Discount. The frustration we experienced could have been completely avoided with better communication.