E
Emily
US
Review
Review of ACityDiscount
E
Emily
US
Aug 21, 2018
Some kinks, but it was resolved in a fair manner
The assistance that I received in the store was great. I also felt that I was able to find the right product for the right price. However, my purchase was damaged upon delivery and it was difficult to come to a reasonable agreement on making this right. Good customer service can make or break a business. Upon delivery, I called customer service to discuss the damage to my product and was placed on hold for well over 20 minutes. Once I was able to speak with a customer service representative, the issues was still left unresolved. Once I was given an offer to compensate for the damages, it was unacceptable.
When a customer has an issue that is not of their own doing, the company should take care of the issue as quickly and fairly as possible. In the end, I was able to resolve the problem in a fair manner.
Receipt photo:
Date of experiance: Aug 21, 2018