Reviews 2.5
145 total
Latasha
1 reviews US
This is one of the worst banks I have…
This is one of the worst banks I have ever work with. Constant layoffs of their employees, No security--your account is constantly at risk. They advertise products that they don't have. You won't be treated well. The entire Team are so ROBOTIC in everything they do and you better not trust them with your hard earned money, they are not trained adequately or equipped properly to get things done right. I’m extremely disheartened by my most recent experience with them.
Date of experience: May 05, 2024
We hear your frustration. We'd like to get a few more details. Can you send an email to [email protected] with your contact information so we can reach out?
Bobby Ray Rankin
1 reviews US
This bank discriminates against the…
This bank discriminates against the elderly. If you're hard of hearing, this bank does not allow someone a "third party" to help you hear and convey so that you can access your account. The elderly, who started this bank off years ago, no longer have any customer support or access without hi tech skills and are uneccesarily falling through the hi tec/red tape cracks. A pittiful bank
Date of experience: May 08, 2024
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to [email protected] so we can look further into your situation.
Doralee Smith
1 reviews US
Got kicked out of a bank for nothing
Got kicked out of a bank for nothing. Did nothing. My damn did it all. Along with his damn friends. Yes I did nothing but asked questions. Don't even sign up. Poor excuse if a bank.
Date of experience: May 16, 2024
We'd like to gather a few details. Please send an email with your contact information to [email protected].
Gretchen Polmanteer
1 reviews US
Company that quickly went downhill
I opened a new account online and never received the debit card. I went to a physical location only to be told the only way to fix it is to pay for another debit card with them. I try to call for an overdraft issue only to have them hang up on me in the middle of the call. They have removed the services that have made them worth opening the account in the first place and every time I need help, I get poor customer service. I was even told by one location when I went to deposit money that the Walmart money center can do deposits for me and sent me that way. They were open and standing out front. Why couldn't you deposit my money into my account with you? Why did I have to go to a 3rd party? Everything that was such a bonus with them when I opened with them years ago are not even offered anymore.
Date of experience: May 20, 2024
Oh no! Thank you for letting us know about this. Please email your contact information to [email protected]. We'd like to help as best as we can.
Alexandra Federov
1 reviews US
This Bank treats their customers like…
This Bank treats their customers like garbage. Besides the staff being super ghetto in the Rochester location on chili Ave.. Once my debit card quit working and they tried to make me pay $15 for a new one. I kept refusing and telling them it's not my problem. It's their problem and my card magically began working right there at the checkout! Fast forward, I lost my debit card. I live nowhere near a branch anymore. The third world rep kept telling me to come into the bank. Unable to comprehend that. I live 6 hours. Finally agreed to send me one in the mail and told me it would take 2 weeks. It never showed up. That was about 6 months ago. I just never bothered getting another card because I'm tired of wasting my time. They don't use zelle. They took 6 days to transfer funds from my bank account to my PayPal account They force you to use their own in-house system for sending cash which takes 1 to 3 days to clear. Just now they canceled a payment which I have made to the same person repeatedly from the same account with the same account details. Locked me out of my account and told me to call a number where they're closed. They're not open on the weekends so I hope you don't need anything, ever and you just won't access your money. Then the third world reps will be clueless and uninterested and what you can expect is the worst possible result. If you get your head around the fact that the customer service is absolutely awful like the worst. Actually! You can deal with the phone call. Be prepared to have your time wasted and get transferred around for simple answers. It's like talking to bad human chatbots. I hardly ever use this account anymore because of how terrible the hank treats its customers. They should just keep it real and have a slogan that says at Woodforest Bank, we hate our customers and it shows! Come let us lock up your funds and make them unavailable for days to weeks while we lend it out to other people with bad credit and maybe when you need it next week we'll have it. Or maybe not.
Date of experience: June 01, 2024
We hear your frustration. We'd like to get a few more details. Can you send an email to [email protected] with your contact information so we can reach out?
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Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.